Vice President, Infrastructure, Operations, & Services

This is an opportunity to join Ascot Group - one of the world’s preeminent specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way.

The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our Client Centric, Risk Centric and Technology Centric strategies

Built to be resilient, Ascot offers clients leading financial security while delivering bespoke products and world class service — both pre- and post-claims. Ascot exists to solve for our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline.

Ascot is embedding artificial intelligence (AI) and automation across the organisation to enhance decision‑making, efficiency, and quality of outcomes. In this role, you will be expected to work confidently alongside AI‑enabled tools, apply sound judgment when interpreting insights, and adapt as technology continues to evolve. We value curiosity, critical thinking, and a willingness to embrace change as part of how we work.

Job Summary:

The Vice President, Infrastructure Operations & Services provides guidance and leadership to the Infrastructure DevOps and DBA team and will report into the Senior Vice President, Infrastructure Operations & Service. This role will manage a team of direct reports that are responsible for DevOps and Databases across the group, as well as working alongside peers to support the US Infrastructure Operation. The role will be a mixture of strategically focused infrastructure and team organization, as well as hands-on technical work. The role must have hands-on technical knowledge, with the ability to step into all areas of infrastructure and assist the team with escalations. A working knowledge of Azure Cloud Computing is essential. Secure by Design is an underlying principle at Ascot, so a solid understanding of the importance of IT security and the constant requirement to update and evolve protection is essential. As a senior member of the IT team, excellent communication skills are required, both with internal stakeholders and the wider business. Experience of writing both technical and business facing documentation would be a clear advantage. 

The ideal candidate will lead by example by providing exceptional customer service and fostering a strong working relationship with internal IT teams and external service providers. They will manage the day-to-day activities and performance of the team. That should work to maintain strong working relationships with Departments ensuring clear communication of resource plans. As well as developing the team to enable them to reach their full potential.  This role will be an in-office position with a hybrid schedule.

Responsibilities: 

• Technical Leadership: Provide technical leadership for internally focused services and infrastructure.
• Procedure Development: Develop, maintain, and document procedures.
• Efficiency Optimization: Identify opportunities to drive greater efficiencies through automation and best practices.
• Problem Investigation: Investigate problems in systems, processes, and services, and contribute to the implementation of remedies and preventative measures.
• ITIL Best Practices: Apply ITIL best practices and understand product lifecycles.
• Technical Concept Explanation: Explain technical concepts and understand how to fit into the wider technical landscape.
• Resource Management: Overcome resource shortages through resource management techniques, reallocation, and informing senior management of any issues.
• Project Support: Provide support to project managers on resource management issues and processes.
• Compliance: Ensure risk, compliance, and audit requirements are met across the IT organization.
• Communication: Work with internal/external communications on IT, business, and industry messaging.
• People Leadership: Provide daily operational and strategic leadership, coaching and performance management to a team of direct reports.
• Commitment to The Ascot Way: Embody The Ascot Way in daily interactions, fostering colleague engagement, collaboration, inclusivity, and accountability

Requirements:

• Experience: 10+ years of progressive technology leadership experience.
• Education: A bachelor’s or master’s degree in information systems, business administration, or a related field, or equivalent work experience.
• Global Teams: Demonstrated success managing global teams and strategic vendor partnerships.
• Cloud Transformation: Experience with cloud transformation and modern Azure technologies.
• Organizational Management: Demonstrated track record managing across the organization, both IT and Business.
• Data-Driven Decision Making: Data-driven decision-making capabilities leveraging portfolio analytics.
• Operational Efficiency: Expertise in improving IT operational efficiency and service delivery.
• Communication Skills: Strong business acumen, with excellent verbal and written communication skills.

**This role can be filled at a different level, depending on experience.**

Compensation:

Actual base pay could vary and may be above or below the listed range based on factors including but not limited to experience, subject matter expertise, and skills. The base pay is just one component of Ascot’s total compensation package for employees. Other rewards may include an annual cash bonus and other forms of discretionary compensation awarded by the Company. 

The annualized base pay range for this role is: $190,000 - $205,000

Company Benefits:

The Company provides a competitive benefits package that includes the following (eligibility requirements apply): 

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D, Work/Life Resources (including Employee Assistance Program), and more 
• Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state /local paid leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, Adoption, Maternity, Military, Primary & Non-Primary Caregiver) 
• Retirement Benefits: Contributory Savings Plan (401k)

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