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Empowering people today to build a better future for the next generation.
The Role
Lead multi-year strategy and execution for vehicle inspection and condition-reporting capabilities, leveraging AI, computer vision, and data platforms. Drive cross-functional process redesign, governance, and deployment of AI-enabled damage detection and condition reporting while mentoring teams, defining roadmaps, and measuring KPI-driven business impact.
Summary Generated by Built In
The Business Process Design & Improvement Senior Manager leads the long-term vision and execution of Vehicle Information capabilities in the One Marketplace initiative across inspections, condition reporting, data reuse, and end-to-end buyer and seller experiences, with enterprise and global impact. This role partners with senior leadership to define and deliver a multi-year strategy aligned to enterprise priorities.
PRIMARY DUTIES / KEY RESPONSIBILITIES
Required Experience & Specialized Knowledge and Skills
Preferred
USD 122,600.00 - 204,400.00 per year
Compensation:
Compensation includes a base salary in the range of $122,600.00 - $204,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
- Establishes standardized inspection principles while leveraging emerging technologies such as AI, computer vision, and advanced data platforms to improve accuracy, consistency, and scalability.
- Acts as a strategic advisor across Product, Technology, Operations, Analytics, and Client teams to simplify complex processes, unlock data value, and drive the delivery of trusted, consistent vehicle condition intelligence across the marketplace.
- Develops sustainable, repeatable and quantifiable business process solutions.
- Researches best business practices within and outside the organization to learn new and emerging trends.
- Benchmarks existing process data to aid in quantification of improvements.
- Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced customer and employee experience, safety, increased productivity, reduced cost, and drive growth.
- Analyzes and measures the effectiveness of existing business and client service operations and processes.
- Determines how new information technologies can support reengineering business operations and processes.
- Monitors resource requirements, appropriate business KPI's, quality and efficiency of customer and employee operations.
- Defines requirements and test cases and supports solution development and deployment.
- Collaborates with training resources to provide training on improved processes.
PRIMARY DUTIES / KEY RESPONSIBILITIES
- Focus on large cross functional business and process improvement projects.
- Identifies and drives significant and complex projects with potentially global impact.
- Engages with senior leadership to envision and drive the implementation of new, improved, and simplified approaches that have a positive long-term, cross-organizational, and cross-functional impact.
- Engage with business units and other leaders on process assessment and redesign initiatives.
- Consult with and advise other Business Process Analysts on approach, methods, and implementation tactics.
- Lead, mentor, and develop high-performing strategies while actively contributing to teams that thrive in ambiguity, foster accountability and curiosity, and consistently deliver results in fast-changing environments.
- Define and evolve a multi-year Vehicle Information (VI) strategy aligned to enterprise priorities, customer needs, and scalable operations.
- Establish clear strategic principles for inspection, condition reporting, data reuse, automation, and AI-enabled vehicle condition intelligence.
- Identify, evaluate, and help operationalize emerging technologies-including AI, computer vision, and data platforms-to improve accuracy, consistency, and efficiency.
- Lead the design, deployment, and continuous evolution of AI damage detection and advanced condition reporting capabilities.
- Drive complex, cross-functional transformation initiatives that simplify VI processes, reduce variability, and accelerate time to value.
- Translate strategy into actionable roadmaps, operating models, milestones, and success metrics with clear business impact.
- Promote adoption of standardized frameworks, tools, and data models across inspection and condition reporting workflows to improve quality and scalability.
- Partner with Enterprise Analytics and data science teams to unlock insights, enable effective data storytelling, and support data-driven decision making.
- Establish governance models that ensure data integrity, clear ownership, and appropriate reuse of vehicle data across grading, pricing, recon, arbitration, search, and buyer decisioning.
- Act as a trusted cross-functional leader by mentoring teams, influencing without authority, representing VI strategy in executive and client forums, and linking strategy to outcomes such as cost reduction, speed, customer satisfaction, and risk mitigation.
Required Experience & Specialized Knowledge and Skills
- BS/BA degree with 8 years of experience in a related field; or MS degree + 6 years of experience in a related field; or Ph.D. + 3 years of experience in a related field.
- Agility, flexibility, and "how can we" positive attitude.
- Strong analytical thinking and decision-making.
- Demonstrated ability to think ahead and drive proactive action.
- Demonstrated ability to identify gaps, think strategically, and proactively address.
- Customer Focus: Alignment of activities and resources around a clear understanding of customer desires and how to help customers achieve their goals.
- Results Orientation: Commitment to continuous improvement of business practices and to assuring that completed work adheres to the highest standards of excellence.
- Communications organization and delivery: Ability to communicate in a variety of mediums and across levels of our organization.
- Other duties as needed or required.
- Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
- 25% travel is required.
Preferred
- Experience in automotive, logistics, inspection, assurance, or data-intensive operational environments.
- Familiarity with AI-enabled decisioning, data platforms, or automation at scale.
- Background working closely with product and technology teams in an agile environment.
- Consulting background helping organizations improve performance, navigate change, or implement new technology.
USD 122,600.00 - 204,400.00 per year
Compensation:
Compensation includes a base salary in the range of $122,600.00 - $204,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- BS/BA with 8 years experience, or MS with 6 years, or Ph.D. with 3 years
- Experience leading large cross-functional business and process improvement projects
- Proven ability to develop and execute multi-year strategy and transform processes
- Experience with AI, computer vision, data platforms, or data-intensive operational environments
- Strong analytical thinking and decision-making skills
- Effective communication across levels and stakeholders; ability to influence without authority
- Ability to mentor, lead, and develop high-performing teams
- Physical ability and mental acuity to execute job duties within required timeframes
- Willingness and ability to travel up to 25%
- Must currently be authorized to work in the United States for any employer without sponsorship
- Experience in automotive, logistics, inspection, assurance, or consulting environments
- Familiarity with AI-enabled decisioning, automation at scale, and agile product/technology collaboration
What the Team is Saying
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Director of Agile Delivery
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Cox Enterprises Compensation & Benefits Highlights
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Retirement Support — The 401(k) includes a dollar-for-dollar match up to 6% of pay plus an additional fixed 2% company contribution with immediate vesting and auto-enrollment via Vanguard. Legacy cohorts may have different retirement arrangements, but the enhanced match is emphasized as a current standard.
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Healthcare Strength — Multiple medical options (Core PPO, Premium PPO, HDHP + HSA) and Kaiser in CA are available, with in-network preventive care covered at 100% and openly published 2026 plan details and premiums. The program lineup extends to pharmacy, dental, vision, telehealth, and condition-specific supports.
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Parental & Family Support — Eight weeks of paid parental leave, fertility coverage via Progyny, adoption assistance, and childcare/backup care resources complement flexible PTO and paid time off for voting, volunteering, and jury duty. These benefits are positioned to support employees across family life stages.
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The Company
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
Typical time on-site:
Flexible
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