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The Role
Lead platform engineering for Customer Platforms (Salesforce, Genesys, Sierra), owning architecture, technical health, and AI readiness. Set technical vision and standards, drive AI transformation and spec-driven development, establish operating models and quality gates, manage vendor strategy, develop leaders, and ensure scalable CRM/contact-center/marketing automation platforms enable end-to-end business outcomes.
Summary Generated by Built In
The Senior Director, Software Engineering, provides Platform Leadership for the Customer Platforms portfolio - owning the technical health, depth, and AI readiness of platforms like Salesforce, Genesys, Sierra, and others that power Cox Automotive's customer engagement, contact center, sales, service and marketing capabilities. This is a Platform Leader role: the job is to build and maintain world-class platforms while holding the technical authority and vision for how each platform evolves. Value Stream Leaders sit within this organization and are responsible for driving E2E business outcomes across platform boundaries - this leader owns the foundation that makes that delivery possible. Reports to the AVP, Software Engineering - Lead to Cash.
Primary Duties/Key Responsibilities
Required Experience & Specialized Knowledge and skills:
What makes this role different?
USD 197,600.00 - 329,400.00
Compensation:
Compensation includes a base salary in the range of $197,600.00 - $329,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
EOE, including disability/vets
Primary Duties/Key Responsibilities
- Owns the technical health, architecture, and AI readiness of the Customer Platforms portfolio - ensuring each platform is built on a strong, scalable foundation that can evolve with the business.
- Serves as the technical authority for Customer Platforms - the person who can say with conviction what is technically possible, what the risks are, and what it will take to get there across all platforms in the portfolio.
- Does not serve on a value stream. Maintains a dedicated focus on platform health, technical excellence, and engineering innovation - partnering with Value Stream Leaders who report into this organization to ensure delivery accountability flows through the platform org to E2E business outcomes.
- Directly leads Value Stream Leaders who are responsible for driving cross-platform business outcomes across Lead to Cash- setting clear expectations for E2E delivery focus and holding them accountable for business results that go beyond any single platform's boundaries.
- Owns the AI Transformation strategy for Customer Platforms - driving adoption of spec-driven development
- Leads with a forward-looking perspective on how AI is reshaping the customer engagement SaaS landscape - actively evaluating what Cox needs to build vs. what the platforms will provide natively.
- Establishes and enforces AI-ready engineering standards across the portfolio - spec-driven development, automated testing, and AI tooling adoption are non-negotiable engineering expectations, not optional practices.
- Establishes technology and architecture standards across Customer Platforms - defining patterns for CRM customization, contact center integration, AI agent deployment, and marketing automation that scale consistently across Cox Automotive's business units.
- Maintains strategic vendor relationships, staying ahead of vendor AI roadmaps, influencing product direction where possible, and making deliberate build vs. buy decisions as the SaaS AI landscape evolves.
- Evaluates and incorporates emerging technologies and AI capabilities within the Customer Platforms space - ensuring Cox Automotive is positioned to leverage new platform capabilities rapidly rather than reactively.
- Develops and retains deep engineering talent across Customer Platforms - building teams with the technical depth to drive platform excellence and the AI fluency to accelerate transformation.
- Develops and retains Value Stream Leaders within the organization - coaching them to maintain cross-platform outcome focus and building a strong leadership pipeline.
- Establishes the engineering operating model for Customer Platforms delivery - release cadence, quality gates, automated validation standards, and AI-generated code review practices.
- Develops long-range platform requirements and technology roadmaps grounded in business strategy, AI transformation priorities, and the evolving vendor landscape.
- Other duties as needed or required.
Required Experience & Specialized Knowledge and skills:
- Bachelor's degree in a related discipline and 12 years' experience in a related field with at least 7 years' experience in a management or lead role; or a master's degree and 10 years' experience; or PhD and 7 years' experience; or 20 years' experience in a related field with no degree.
- Deep technical expertise in Salesforce (Apex, Lightning Web Components, Salesforce platform architecture) - able to set architectural direction, evaluate technical tradeoffs, and earn the respect of platform engineers.
- Broad platform knowledge across customer engagement technology - familiarity with contact center platforms, Salesforce, AI customer engagement tools, and marketing automation strongly preferred.
- Strong technology thought leadership on the future of customer engagement SaaS - actively thinking about how AI is changing what platforms provide natively, and what that means for how Cox builds these platforms.
- Experience leading or driving AI transformation within a CRM or customer engagement platform environment - familiarity with Salesforce, AI-assisted development tools, and spec-driven development practices strongly preferred.
- Demonstrated ability to lead platform engineering organizations - building high-performing teams, developing technical leaders, and maintaining engineering rigor while driving transformation.
- Advanced skills in analytical thinking, business acumen, requirements analysis, software installation and support, and technology strategy.
- Advanced skills in building partnerships, engaging others, guiding team success, leading change, and leading with vision.
What makes this role different?
- This is a Platform Leader role - not a value stream delivery role. The job is to build and maintain world-class customer engagement platforms that others can deliver value through. Platform health, technical depth, and AI readiness are the primary measures of success.
- The ideal candidate is a deep technologist in the customer engagement SaaS space who also has the strategic imagination to see where that space is heading. Salesforce, Genesys, and Sierra are all investing heavily in native AI capabilities - this leader needs to be ahead of that curve, not reacting to it.
- This leader must be willing to challenge conventional platform thinking. With AI, what the vendor now provides vs. what Cox builds changes constantly. The person in this seat needs to be asking that question proactively, not after contracts are signed.
- Value Stream Leaders report into this organization but are accountable for cross-platform business outcomes - this Platform Leader must be mature enough to support and develop those leaders without pulling them back into platform-centric thinking.
USD 197,600.00 - 329,400.00
Compensation:
Compensation includes a base salary in the range of $197,600.00 - $329,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
EOE, including disability/vets
Skills Required
- Bachelor's degree and 12 years' related experience (or equivalent alternate experience/degree combinations per job posting)
- Minimum 7 years' experience in a management or lead role
- Deep technical expertise in Salesforce (Apex, Lightning Web Components, Salesforce platform architecture)
- Demonstrated ability to lead platform engineering organizations and develop technical leaders
- Advanced skills in analytical thinking, business acumen, requirements analysis, software installation/support, and technology strategy
- Advanced skills in building partnerships, leading change, and guiding team success
- Broad platform knowledge across customer engagement technology (contact center platforms, AI customer engagement tools, marketing automation)
- Experience leading or driving AI transformation within CRM or customer engagement platform environments, and familiarity with AI-assisted development tools and spec-driven development practices
What the Team is Saying
Belinda
Manager of Network Automation
Tonya
Director of Agile Delivery
Chris
Manager of Engineering Support & Delivery
John Chapman
National Client Sales Director, Cox Automotive
Kib Yahyehyrab
Audit Analysis, Cox Enterprises
Jenny Arias
Marketing & Events Assistant, Cox Farms
Cox Enterprises Compensation & Benefits Highlights
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Retirement Support — The 401(k) includes a dollar-for-dollar match up to 6% of pay plus an additional fixed 2% company contribution with immediate vesting and auto-enrollment via Vanguard. Legacy cohorts may have different retirement arrangements, but the enhanced match is emphasized as a current standard.
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Healthcare Strength — Multiple medical options (Core PPO, Premium PPO, HDHP + HSA) and Kaiser in CA are available, with in-network preventive care covered at 100% and openly published 2026 plan details and premiums. The program lineup extends to pharmacy, dental, vision, telehealth, and condition-specific supports.
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Parental & Family Support — Eight weeks of paid parental leave, fertility coverage via Progyny, adoption assistance, and childcare/backup care resources complement flexible PTO and paid time off for voting, volunteering, and jury duty. These benefits are positioned to support employees across family life stages.
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The Company
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
Typical time on-site:
Flexible
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