Our Opportunity:
Chewy is hiring a Transportation Manager. This role is within the Outbound Transportation team and will report to the Associate Director, Regional Outbound Transportation. This individual will be responsible for the direction of Chewy hourly associates in the Transportation Coordinator and Switcher Driver roles as well as serving as the onsite Transportation liaison to FC AMs and Oms. Responsibilities include meeting and exceeding the established safety, quality, efficiency, labor, and engagement objectives. You will be successful in this role because you are passionate about training, guiding, and supporting your team and recognize their effort and achievements! You also understand how to find, analyze, and apply data in all your decision making.
What You'll Do:
- Lead the scheduling of Transportation Coordinators (TCs) and Switcher Drivers to meet FC operational needs.
- Coordinate the safety, training, and certification of the Switcher Program.
- Train and mentor TCs to meet all safety, quality, and efficiency metrics (Recordable Incidents, CPT Compliance, Trailer Close Compliance, Not Tendered, UOMs, MNRs, BOLs, Trailer Status Reporting).
- Support the local carrier (FedEx, OnTrac, Purchased) relationship to provide daily service and quality feedback and address operational issues.
- Review and approve weekly Kronos employee timesheets and vendor invoices in Oracle.
- Handle employee questions and concerns and follow up with the intent to maintain a positive work environment and earn trust.
- Point person for our switch tractor vendor for day to day activities, unit hours reporting, and scheduling of preventive maintenance.
- Optimize fueling schedules with local vendors to reduce delivery charges.
- Complete vital documentation for supervising attendance, efficiency, behavior, and safety.
- Be able to deep dive within a process and drive process improvements through associate feedback, analyzing data, and up channeling changes to acquire departmental goals.
What You'll Need:
- 1-3 years' supervisory experience preferably in a logistics, warehouse, or distribution center environment (degree preferred).
- Excellent social skills, oral and written communication skills, and strong attention to detail!
- Capable in Excel, Word, Outlook, Webex, and High Jump. Tableau and SQL knowledge preferred.
- Ability to work a flexible schedule to include nights, weekends, and holidays as business needs indicate.
- Position may require some travel (< 10%).
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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