What's the Work-Life Balance Like at Chewy?

Chewy approaches flexibility through a mix of hybrid corporate work, operational scheduling, and employee-focused benefits that vary depending on role and business function. Corporate, technology, and professional teams often have more hybrid flexibility, while fulfillment, pharmacy, and customer operations roles may require more structured scheduling due to operational demands.

• Hybrid workplace model: Many corporate employees work in hybrid environments across offices in Boston, Plantation, Bellevue, Minneapolis, and Dallas. Built In identifies Chewy as a hybrid workplace where employees combine remote and in-office work depending on team and role needs.
• Flexibility in corporate and technology roles: Employees in engineering, product, analytics, marketing, and corporate functions frequently mention schedule flexibility, collaborative hybrid work, and supportive management as positives of the work environment.
• Structured flexibility in operational roles: Employees in fulfillment centers, pharmacy operations, and customer service roles often work within more structured schedules tied to customer demand and operational coverage. However, Chewy still emphasizes employee wellbeing, PTO, shift support, and operational team collaboration in these environments.
• Tools and collaboration support: Distributed teams use digital collaboration tools, cross-functional meetings, and shared planning processes to stay connected across offices and operational sites. Employees frequently describe strong communication and teamwork across departments and locations.
• Flexibility tied to employee wellbeing: Chewy supports employees through PTO, paid sick time, parental leave, mental health resources, telemedicine, and wellness programs. Employees often connect workplace flexibility to supportive leadership and strong team culture rather than fully remote work alone.
• External signals: Chewy is recognized as a hybrid company, while Glassdoor reviews frequently mention flexibility and supportive management positively within corporate roles. Comparably reports 70% positive employee reviews overall, with employees commonly highlighting flexibility and collaborative culture as strengths. (Built In; Glassdoor; Comparably) 

Chewy supports employee wellbeing through healthcare benefits, mental health resources, wellness programs, flexibility initiatives, and employee-focused support programs designed to help employees manage both personal wellbeing and the demands of large-scale ecommerce and operational work. 

• Healthcare and mental health support: Employees receive medical, dental, vision, prescription coverage, telemedicine access, Employee Assistance Programs, disability coverage, and mental health resources. The company also promotes wellness initiatives and wellbeing-focused support programs.
• Wellness and work-life support: Employees have access to PTO, paid holidays, paid sick time, wellness initiatives, and flexible scheduling depending on role. Corporate employees frequently cite supportive managers and flexibility as contributors to work-life balance and overall wellbeing.
• Supportive team environments: Employees often describe coworkers and managers as collaborative, approachable, and supportive during busy periods or personal situations. Reviews frequently highlight strong teamwork and peer support across both corporate and operational functions.
• Family and caregiving benefits: Chewy offers parental leave, fertility support, family-focused resources, and caregiving assistance programs. Employees often mention these benefits alongside flexibility and supportive management as important contributors to long-term wellbeing.
• Pet-focused and mission-driven environment: Many employees describe emotional connection to the company’s pet-focused mission as a positive contributor to workplace satisfaction and motivation. Employees frequently mention pride in helping pet parents through ecommerce, pharmacy, customer service, and veterinary care services.
• External signals: Comparably reports 70% positive employee reviews overall. Employees most commonly praise coworkers, benefits, mission, and supportive team environments when discussing overall wellbeing and workplace experience. (Glassdoor; Comparably)