Chewy is looking for a Learning Operations Manager to join our Learning Team! The ideal candidate...
What you'll do:
- Lead and support ongoing development, provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers
- Identify needs or gaps in learning process and in consultation with Operations Teams
- Design training and development programs based on the organizational needs in consultation with Regional Learning Manager
- Recruit and observe team of on the floor trainers for process training
- We are looking for someone who can conduct train-the-trainer sessions and Leadership training and conduct remediation training as needed
- Facilitate courses or learning sessions with all process job roles and with Leadership as needed
- Coordinate all training conducted across shifts and areas
- Maintain daily communication with Operations, HR, Recruiting and other teams
- Maintain knowledge of operation processes for ongoing assessment of the training process
- Fulfill additional responsibilities as assigned
What you'll need:
- BA, BS or equivalent experience
- 4+ years of successful training experience and validated proficiency in delivering and crafting training
- 2-4+ years guiding a team within a training/learning, HR or similar function
- 2-4+ year in Operations or process improvement role
- Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook)
- Understanding of fulfillment/distribution center/warehouse processes and flow
- Well-developed observational and analytical skills
- Effective verbal and written communications skills
- Able to work flexible schedules / shifts as needed for 7 day operation
- Validated skills for planning daily/weekly tasks and adapting to contending demands
- Strong skills developing relationships across all levels and functions
- Must be willing to travel
Bonus:
- Instructional design using ADDIE, TWI model, or similar
- Facilitation and presentation skills
- Ability to work in a fast-paced distribution environment
- Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction
- Detail oriented and accurate with the ability to focus attention on details
- Ability to prioritize, lead and complete projects with tight deadlines
- Familiarity with process improvement methodologies such as LEAN or Six Sigma
Does this sound like you? If so, we would love to hear from you!
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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Skills Required
- BA, BS or equivalent experience
- 4+ years of successful training experience and validated proficiency in delivering and crafting training
- 2-4+ years guiding a team within a training/learning, HR or similar function
- 2-4+ years in Operations or process improvement role
- Proficiency in computer usage, email, MS Office (Word, PowerPoint, Excel, Outlook)
- Understanding of fulfillment/distribution center/warehouse processes and flow
- Well-developed observational and analytical skills
- Effective verbal and written communications skills
- Able to work flexible schedules/shifts as needed for 7 day operation
- Validated skills for planning daily/weekly tasks and adapting to contending demands
- Strong skills developing relationships across all levels and functions
- Must be willing to travel
- Instructional design using ADDIE, TWI model, or similar
- Facilitation and presentation skills
- Ability to work in a fast-paced distribution environment
- Self-motivated and able to work in a team-oriented environment
- Detail oriented and accurate with the ability to focus attention on details
- Ability to prioritize, lead and complete projects with tight deadlines
- Familiarity with process improvement methodologies such as LEAN or Six Sigma
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
