Jobs at Chewy

Leads and coaches contact center floor leadership, builds high-performing customer service teams, improves operational efficiency, and enhances customer experience. Uses data to identify performance gaps, develops action plans, establishes process SOPs, delivers performance feedback, and supports leadership onboarding and career development. Requires experience managing large, high-volume contact center teams, strong coaching and communication skills, proficiency with Excel and Microsoft Office, and possible travel.

Owns sales, assortment, pricing, promotions, vendor operations, P&L, and business strategy for strategic e-commerce brands. Develops growth plans, launches products, manages vendor relationships, maintains inventory health with supply chain partners, and uses market, customer, and data insights to improve performance.

Lead enterprise talent management strategy and multi-year priorities. Design, pilot, implement, and scale talent practices that improve assessment, development, deployment, and retention. Partner with senior HR and business leaders, manage complex cross-functional initiatives, integrate AI and automation, establish success metrics, and translate organizational trends into actionable enterprise insights and recommendations.

Design, develop, implement, and maintain instructor-led, virtual, eLearning, video, job-aid, and performance-support solutions for fulfillment teams and leaders. Conduct needs analyses, manage training projects, facilitate programs, deploy content through an LMS, assess learning impact, and collaborate with business leaders and subject matter experts. Build scalable curricula, manage risks and timelines, benchmark learning practices, and recommend effective instructional methods and technologies.

Conducts high-volume, full-cycle recruiting for an entry-level workforce at an on-site fulfillment center. Responsibilities include sourcing candidates, building talent pipelines, partnering with hiring managers, tracking recruiting metrics, ensuring strong candidate and new-hire experiences, managing agency relationships, and improving recruitment processes.

Leads marketing media measurement strategy across Social, TV, Influencer, and Content Marketing. Owns Marketing Mix Modeling, incrementality testing, causal inference, attribution, experimentation, and media effectiveness analysis. Uses SQL and statistical programming to evaluate customer and media data, develop investment recommendations, and communicate findings to executives. Partners cross-functionally with Marketing, Finance, Data Science, Engineering, Product, and agencies while leading analytics talent and remaining hands-on.

Own category performance, vendor partner onboarding, assortment strategy, and strategic projects. Analyze economic and statistical data, monitor trends, develop forecasts, improve team processes, and collaborate with supply chain, private label, finance, catalog, and product teams to drive online business growth.

Supports Chewy’s mergers, acquisitions, investments, partnerships, and other corporate development initiatives. Responsibilities include market research, competitive analysis, financial modeling, valuation, strategic assessment, due diligence, transaction execution, closing, integration planning, and process improvement. The role collaborates with business leaders and cross-functional teams while managing multiple transaction workstreams and engaging senior executives, founders, and external advisors.

Supports eCommerce category operations, including vendor onboarding, product setup, assortment updates, reporting, promotions, and issue resolution. The role coordinates with vendors and internal teams across merchandising, supply chain, finance, catalog, and legal. Responsibilities include tracking escalations, maintaining documentation, managing SLAs, improving processes, and supporting vendor and customer experiences while developing expertise in category management.

Provides financial leadership and business analysis for a fulfillment center, including forecasting, budgeting, variance analysis, labor planning, strategic planning, monthly close, capital planning, and business case development. Partners with operations, supply chain, accounting, technology teams, and regional leadership to improve profitability, ensure accurate reporting, and support decision-making.

Lead end-to-end delivery of technical supply-chain programs (forecasting, inventory planning, replenishment). Translate business needs into technical requirements, coordinate engineering, data science, product, and operations, manage dependencies and risks, support architecture discussions, track roadmaps and metrics, partner with vendors, and drive continuous improvement to optimize inventory health and in-stock performance.

Owns operational metrics, dashboards, recurring reports, and analytical workstreams for fulfillment domains. Develops advanced SQL datasets and workflows, validates data quality, performs statistical and root-cause analysis, and translates findings into recommendations. Partners with operations, analytics, data science, and technology teams to resolve ambiguous requirements and deliver trusted insights. Creates reusable practices, reviews analytical work, and mentors junior analysts.

Develops SQL-based reporting, analysis-ready datasets, dashboards, and visualizations for fulfillment operations. Analyzes trends, validates data, documents metrics, supports business reviews and experiments, and partners with operations and technology teams to deliver actionable insights. Maintains Tableau or comparable BI reports, reconciles source systems, communicates findings, and contributes to continuous improvement across a complex fulfillment network.

Leads workforce management and analytics for a high-volume, 24x7 contact center. Manages and coaches WFM staff, analyzes service-level and supply-demand performance, identifies KPI gaps, coordinates real-time responses to incidents, develops SOPs, supports leadership onboarding, and partners with Operations, HR, training, payroll, and command center teams to improve efficiency and employee and customer experience.

Own the strategy and roadmap for complex connected commerce and service experiences. Lead customer discovery, experimentation, prioritization, product delivery, technical architecture decisions, executive communication, measurement, and optimization. Mobilize cross-functional teams across design, engineering, analytics, operations, finance, legal, and marketing while driving scalable product capabilities from discovery through launch.

Senior Category Manager responsible for owning the Supplements category P&L, developing merchandising strategies, managing vendor relationships, negotiating pricing and terms, analyzing sales and market trends, optimizing assortments, and launching growth initiatives. The role partners cross-functionally with finance, marketing, supply chain, pricing, and customer service. It requires strong analytical, communication, negotiation, retail math, leadership, and ecommerce merchandising capabilities.

Supports category management by resolving vendor tickets, setting up promotions, onboarding vendors and SKUs, and coordinating new assortment launches. The role maintains vendor relationships, meets service-level agreements, troubleshoots onboarding issues, and collaborates with supply chain, private label, finance, catalog, and promotion teams. Strong organization, communication, analytical, problem-solving, data analysis, and time-management skills are required.

Supports category management by resolving vendor tickets, setting up promotions, onboarding vendors and SKUs, and coordinating new assortments. Maintains vendor relationships, meets service-level agreements, troubleshoots onboarding issues, and collaborates with supply chain, finance, catalog, promotion, and private-label teams. The role requires strong organization, communication, analytical, problem-solving, time-management, and data-analysis skills.

Leads complex, cross-functional technical programs spanning cloud operations, build and deployment platforms, code management, CI/CD, data governance, and infrastructure cost management. Translates business goals into technical plans, manages dependencies and risks, coordinates architecture discussions, establishes operational metrics, and aligns engineering, finance, platform, and executive stakeholders through multi-quarter initiatives.

Provides onsite HR administrative support, including employee orientations, absenteeism and time-off tracking, payroll and timecard adjustments, employee file maintenance, policy documentation, HR communications, and employee support. Serves as a primary contact for HR-related questions and performs additional HR duties as assigned.