Spectrum Jobs

Training Delivery Manager

Spectrum

Training Delivery Manager

Posted 4 Hours Ago

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Charlotte, NC, USA

In-Office

Senior level

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Lead execution and continuous improvement of training and leadership development programs. Partner with senior management to assess needs, define objectives, implement curricula, manage logistics, coach learners and managers, measure program effectiveness, and coordinate with peer managers and external resources to ensure quality and alignment with business goals.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you excel at guiding teams to reach their full potential through impactful training? As a Manager of Training Delivery at Spectrum Business, you will lead the execution and continuous improvement of training programs that drive performance across the organization. Your leadership will ensure our teams are equipped with the skills and knowledge to achieve outstanding results.
How You'll Make an Impact

Collaborate with senior management to review curricula, identify training needs and recommend strategies to enhance performance
Oversee the successful implementation of Spectrum Business's training and leadership development programs by supporting managers and teams
Define clear business and performance objectives for training initiatives to align with organizational goals
Evaluate student performance during and after training, offering coaching and development to maximize results
Measure and assess the effectiveness of training programs to ensure they achieve desired outcomes
Coordinate with peer training managers to manage shared responsibilities and maintain high-quality delivery
Develop implementation plans, schedules and logistics for training initiatives, managing external resources as necessary for quality and cost efficiency
Stay informed on current learning strategies, delivery methods and best practices to enhance Spectrum Business's training approach

Working Conditions

Work in a fast-paced office environment with travel as required

What You'll Bring to Spectrum Business
Required Qualifications
Education

Bachelor's degree in human resource development, Business Administration or a related field, or equivalent experience

Experience

5+ years of training experience
3+ years of management experience
2+ years of project management experience
Experience working in a call center environment

Skills

Strong verbal and written communication skills with the ability to interact across all levels of the organization
Proven ability to maintain confidentiality and handle sensitive information professionally
Capacity to make sound decisions and solve problems under pressure
Demonstrated skill in managing multiple projects to meet deadlines
Proficiency with computers and software applications including MS
Office, spreadsheet and database applications
Effective prioritization, organization, judgment and initiative
Ability to work independently and lead others
Advanced skills in evaluating training impact, teambuilding, relationship building, facilitation and presentation
Solid understanding of adult learning principles and facilitation technique

#LI-SWD74
HTR500 2026-79635 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

Bachelor's degree in human resource development, Business Administration or related field, or equivalent experience
5+ years of training experience
3+ years of management experience
2+ years of project management experience
Experience working in a call center environment
Strong verbal and written communication skills across all organizational levels
Ability to maintain confidentiality and handle sensitive information professionally
Ability to make sound decisions and solve problems under pressure
Demonstrated skill in managing multiple projects to meet deadlines
Proficiency with computers and software applications including Microsoft Office, spreadsheet and database applications
Effective prioritization, organization, judgment and initiative
Ability to work independently and lead others
Advanced skills in evaluating training impact, teambuilding, relationship building, facilitation and presentation
Solid understanding of adult learning principles and facilitation technique

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — A 401(k) with a dollar‑for‑dollar match up to 6% plus an additional 3% company retirement contribution for many roles is repeatedly highlighted, signaling strong long‑term savings support. Materials also note broad eligibility across job postings, reinforcing retirement as a core pillar.
Affordable Benefits — Health coverage costs are framed as stable because the company says it has absorbed the full premium increases for medical, dental, and vision for the past 12 years, helping keep paycheck deductions steadier than typical trends. This emphasis on cost control is prominently featured on the careers site.
Wellbeing & Lifestyle Benefits — Tuition‑free degree options via Guild and free or discounted Spectrum services (internet/TV/mobile where available) are positioned as signature offerings that add everyday value beyond base pay. Education and connectivity perks are consistently promoted across role postings.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.