Primary Responsibilities
- Auditing towing invoices as received daily to ensure that Service Providers maintain compliance with previously agreed upon rates on file.
- Managing customer disputes and damage claims to ensure a satisfactory outcome for all parties involved.
- Obtaining towing quotes from tow vendors.
- Maintaining a cooperative and mutually beneficial relationship with towing vendors by communicating in a friendly and professional manner.
- Interacts by phone, email, or fax with vendors nationwide to request valid insurance certificates
- Request renewal insurance certificates from vendors with expired certificates
- Provide vendors information in response to inquiries and issues
- Maintain certificates in an electronic file to meet vendor insurance compliance requirement
- Enter data and prepare reports as needed
- Assist with overflow calls for the company
- Assist during peak times with Roadside follow up calls
- Handles specific special duties assigned per assigned accounts
- Assist other department staff members with information for the vendors
- Other duties and projects, as assigned.
Required Experience & Specialized Knowledge and skills
Minimum
- High School Diploma/GED and 3 years' experience in a related field. The right candidate
- could also have a different combination, such as any level degree/certification beyond a HS
- diploma/GED and up to 1 year of experience; or 5 years' experience in a related field
- Requires strong knowledge of Excel
- Excellent listening, collaboration, communication, customer service, interpersonal, leadership, negotiation, organization, problem solving, and time management skills to work effectively with teams throughout organization
Preferred
- Minimum of one year experience working as a Vendor Relations clerk with performance at a commendable level.
- Working knowledge of commercial insurance, preferred.
USD 18.17 - 27.31 per hour
Compensation:
Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
What the Team is Saying
Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Medical coverage spans multiple Aetna plan options with in-network preventive care at 100%, plus mental-health access including at-no-cost virtual therapy for those on the Cox Aetna plan. Added programs like PrudentRx for $0 select specialty meds, Hinge Health, and Calm expand clinical and wellness support.
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Parental & Family Support — Paid parental leave, fertility benefits via Progyny, adoption assistance with defined reimbursement limits, and childcare/backup care resources demonstrate robust family-forming and caregiving support. Supports such as Milk Stork and Care.com membership extend this coverage to practical needs.
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Retirement Support — A 401(k) program is described with a dollar-for-dollar match up to 6% plus an additional 2% automatic contribution for eligible employees, alongside financial coaching and student-loan tools. Administration via Vanguard and clear plan references signal mature retirement support.
Cox Enterprises Insights
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What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Cox Enterprises Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
