About the job:
We’re on a mission to end the debt cycle—and help our customers and their communities unlock economic mobility for generations to come.
Join the team that’s making our goal a reality. At Possible, we’re building a new type of consumer finance company. One that helps our customers stay out of debt rather than profits from them staying in it. As a Public Benefit Corporation, it's our mission and responsibility to help communities unlock economic mobility—with affordable credit products designed to improve financial health.
Founded in 2017, our lead VCs are Canvas and Union Square Ventures. We are a fully distributed company with a global workforce. We have over 100,000 reviews on the App Store with a 4.8 star average rating. Just as we are committed to building a new type of consumer finance company, we are equally dedicated to the employee experience.
What you’ll do:
Receive and respond to customer inquiries received via email, callbacks, and other channels as needed
Classify inquiries based on severity and priority
Investigate and/or resolve inquiries according to knowledge base articles and reference materials
Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 / Tier 3 team
Accept and retain ownership of requests, providing timely updates to customers until a resolution is reached or an escalation is needed
Participate in cross training in order to assist with backup coverage for other areas of Operations as needed
Posses a comprehensive understanding our company mission, products, and full range of services offered
What you’ll bring:
Fluency in English, both written and verbal
Outstanding written and verbal communication skills, including the ability to effectively interact with internal teams, partners, and customers
Ability to multi-task in a fast paced and constantly evolving environment
Self-motivated to gain basic proficiency with new technologies, including Ai usage
Demonstrated ability to support customers via chat, phone, and email
Ability to work independently or work in small teams
Strong analytical problem-solving abilities
1-2 years of experience in a customer service role
Experience working in the FinTech care industry is a plus
Skills Required
- Fluency in written and verbal English
- Outstanding written and verbal communication skills
- Ability to multitask in a fast-paced, constantly evolving environment
- Self-motivation to gain basic proficiency with new technologies, including AI
- Demonstrated ability to support customers via chat, phone, and email
- Ability to work independently and in small teams
- Strong analytical and problem-solving abilities
- 1–2 years of experience in a customer service role
- Experience working in the FinTech customer-care industry
Possible Finance Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, and protection benefits like disability and life insurance; feedback suggests plan quality is strong with tangible out-of-pocket savings noted. Employer-verified listings also reference core medical and dental offerings, reinforcing the breadth of coverage on paper.
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Leave & Time Off Breadth — Time away is positioned as flexible through discretionary PTO and paid holidays, alongside a company-wide shutdown (“Week of Possibility”). Feedback suggests this combination provides rest opportunities that extend beyond standard PTO policies.
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Parental & Family Support — Paid parental leave is explicitly offered, including support for adoption and fostering. Feedback suggests family-focused benefits are a notable part of the package.
Possible Finance Insights
What We Do
Possible Finance is on a mission to make financial health possible for everyone. We build products for the millions of Americans who live paycheck to paycheck, face unpredictable income, or can't get a fair shot from traditional banks and credit systems — people who are routinely ignored or penalized by mainstream financial institutions. That's why our products are designed differently. We offer a growing suite of short-term and installment credit options with clear terms, flexible repayment, and no predatory fees. And because a credit score alone doesn't tell the full story, we underwrite using cash-flow and behavioral data, giving people access to credit when others won't. We take a compliance-forward approach to everything we build. In a highly scrutinized industry where many competitors struggle or shut down, designing products that protect customers and hold up to regulatory standards isn't a constraint. It's how we earn trust and stay in the game long-term. Since founding in 2017 in Seattle, we've served over 1.5 million customers and funded more than $1 billion in loans. And we're just getting started — expanding our products, serving more customers, and pushing further every day to end the debt cycle and help more people unlock economic mobility. Come build with a team of mission-driven colleagues and do the most meaningful work of your career.
Why Work With Us
Traditional financial institutions weren't built for the customers we serve — and it shows. Possible was created with those customers in mind: fair underwriting, transparent products, and a genuine commitment to their financial wellbeing. We believe access to credit shouldn't be limited to a select few — and we're actually doing something about it.
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Possible Finance Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Headquartered in Seattle, we offer a hybrid work environment — three days a week in office — with a strong focus on digital collaboration. Seattle-based team members enjoy commuter benefits, lunch on in-office days, and a prime downtown location.
