Be an Early Applicant
SRAM is a manufacturer of innovative bicycle components that was founded in Chicago, Illinois, in September of 1987.
The Role
Provides technical support, warranty assistance, and product guidance for SRAM cycling products, primarily suspension systems. Responds to dealer and customer inquiries, maintains technical documentation, communicates product updates, supports industry events and races, and relays customer feedback to Product Development teams. Requires bicycle mechanics experience, cycling knowledge, English and a Nordic language, strong customer service and problem-solving skills, communication abilities, Microsoft Office proficiency, and attention to detail.
Summary Generated by Built In
Overview
Are you passionate about cycling and ready to combine your technical expertise with customer support? We are looking for a Technical Support Representative to join our team in Schweinfurt, Germany. In this role, you will support dealers and customers across the Nordic region, providing expert aftermarket support, warranty assistance, and technical guidance to ensure a high level of customer satisfaction. Join our team of passionate cyclists representing every discipline, from road cycling to downhill mountain biking. If you enjoy solving technical challenges, building strong customer relationships, and working in a collaborative environment, we would love to hear from you.
Responsibilities
Qualifications
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
Are you passionate about cycling and ready to combine your technical expertise with customer support? We are looking for a Technical Support Representative to join our team in Schweinfurt, Germany. In this role, you will support dealers and customers across the Nordic region, providing expert aftermarket support, warranty assistance, and technical guidance to ensure a high level of customer satisfaction. Join our team of passionate cyclists representing every discipline, from road cycling to downhill mountain biking. If you enjoy solving technical challenges, building strong customer relationships, and working in a collaborative environment, we would love to hear from you.
Responsibilities
- Provide expert technical support, service, and warranty assistance across the SRAM product portfolio, including RockShox, Zipp, SRAM, Quarq, Hammerhead, TIME, Velocio, and Ochain, with a primary focus on suspension products.
- Respond to technical inquiries from dealers and customers via phone, email, and other support channels.
- Develop and maintain product-related documentation and share technical updates through internal reporting systems.
- Represent the team at industry events and cycling races, providing technical expertise and product support.
- Partner closely with Product Development and cross-functional teams to relay customer feedback and support continuous product improvement.
Qualifications
- 3 to 5 years of experience as a Bike Mechanic, Bicycle Technician, or in a related technical role.
- A strong passion for cycling and mechanical systems.
- Fluency in English and at least one Nordic language (Danish, Swedish, Norwegian, or Finnish) is required.
- Strong customer service and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office applications.
- A self-motivated, proactive, and team-oriented mindset.
- A high level of commitment, accountability, and attention to detail.
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
Skills Required
- 3 to 5 years of experience as a Bike Mechanic, Bicycle Technician, or in a related technical role
- Passion for cycling and mechanical systems
- Fluency in English
- Fluency in at least one Nordic language: Danish, Swedish, Norwegian, or Finnish
- Strong customer service and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office applications
- Self-motivated, proactive, and team-oriented mindset
- High level of commitment, accountability, and attention to detail
SRAM, LLC Compensation & Benefits Highlights
-
Healthcare Strength — Health coverage includes multiple medical, dental, and vision options with mental‑health support and EAP sessions; employer materials also cite HSA‑eligible plans with company funding. Feedback suggests the health plan is considered solid and recently confirmed as employer‑verified.
-
Parental & Family Support — Family support spans paid parental leave alongside birth‑parent medical leave, with resources like Dependent Care FSA, Milk Stork, and on‑site mother’s rooms. Feedback suggests these programs make the package notably supportive for new and working parents.
-
Wellbeing & Lifestyle Benefits — Wellbeing offerings include wellness reimbursements and an award‑winning program, plus cycling‑centric perks like lunch rides, commuter facilities, dog‑friendly offices, and product discounts. Feedback suggests these lifestyle benefits contribute meaningfully to overall satisfaction.
SRAM, LLC Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Founded in Chicago in 1987 by Stan Day, SRAM, LLC has grown to be one of the world's largest bicycle component manufacturers. Today, we are led by CEO, Ken Lousberg, and Stan Day serves as Chairman of our Board. SRAM’s global footprint helps us bring cycling to every corner of the globe, including your local roads and trails. We design and manufacture bicycle components, including shifters, derailleurs, brakes, chains, suspension, and power meters. Our components are used by bicycle manufacturers, distributors, and bicycle retailers. Read the full history of SRAM: https://www.sram.com/en/company/about/history
Why Work With Us
SRAM’s success is due to the hard work, passion, and commitment of our team members around the world. A respectful workplace where we strive for a diverse and inclusive environment and all people feel welcome. We offer benefit programs that encourage well-being and support in all aspects of team members’ lives.
Gallery
SRAM, LLC Teams
Collaboration With Intent
Mobile Software Engineering
We Are ‘SRAMmies’
Software Engineering
About our Teams
SRAM, LLC Offices
OnSite Workspace
Our employees typically work 5 days per week in an office.
Typical time on-site:
Chicago
Chambéry, FR
Colorado Springs
Düsseldorf, DE
Indianapolis
Melbourne, AU
Nijkerk, NL
San Louis Obisbo
Schweinfurt, DE
Spearfish
Vancouver, CA
Waterford, IE
Learn more
