SRAM, LLC

Technical Support Representative

Reposted 18 Hours Ago

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Schweinfurt, Bayern, DEU

In-Office

Mid level

Fitness • Hardware • Mobile • Software • Sports • Transportation • Esports

SRAM is a manufacturer of innovative bicycle components that was founded in Chicago, Illinois, in September of 1987.

The Role

Provides technical support, warranty assistance, and product guidance for SRAM cycling products, primarily suspension systems. Responds to dealer and customer inquiries, maintains technical documentation, communicates product updates, supports industry events and races, and relays customer feedback to Product Development teams. Requires bicycle mechanics experience, cycling knowledge, English and a Nordic language, strong customer service and problem-solving skills, communication abilities, Microsoft Office proficiency, and attention to detail.

Summary Generated by Built In

Overview
Are you passionate about cycling and ready to combine your technical expertise with customer support? We are looking for a Technical Support Representative to join our team in Schweinfurt, Germany. In this role, you will support dealers and customers across the Nordic region, providing expert aftermarket support, warranty assistance, and technical guidance to ensure a high level of customer satisfaction. Join our team of passionate cyclists representing every discipline, from road cycling to downhill mountain biking. If you enjoy solving technical challenges, building strong customer relationships, and working in a collaborative environment, we would love to hear from you.
Responsibilities

Provide expert technical support, service, and warranty assistance across the SRAM product portfolio, including RockShox, Zipp, SRAM, Quarq, Hammerhead, TIME, Velocio, and Ochain, with a primary focus on suspension products.
Respond to technical inquiries from dealers and customers via phone, email, and other support channels.
Develop and maintain product-related documentation and share technical updates through internal reporting systems.
Represent the team at industry events and cycling races, providing technical expertise and product support.
Partner closely with Product Development and cross-functional teams to relay customer feedback and support continuous product improvement.

Qualifications

3 to 5 years of experience as a Bike Mechanic, Bicycle Technician, or in a related technical role.
A strong passion for cycling and mechanical systems.
Fluency in English and at least one Nordic language (Danish, Swedish, Norwegian, or Finnish) is required.
Strong customer service and problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office applications.
A self-motivated, proactive, and team-oriented mindset.
A high level of commitment, accountability, and attention to detail.

About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.

Skills Required

3 to 5 years of experience as a Bike Mechanic, Bicycle Technician, or in a related technical role
Passion for cycling and mechanical systems
Fluency in English
Fluency in at least one Nordic language: Danish, Swedish, Norwegian, or Finnish
Strong customer service and problem-solving skills
Excellent communication and interpersonal skills
Proficiency in Microsoft Office applications
Self-motivated, proactive, and team-oriented mindset
High level of commitment, accountability, and attention to detail

What the Team is Saying

SRAM, LLC Compensation & Benefits Highlights

Healthcare Strength — Health coverage is considered comprehensive and well-supported, spanning medical, dental, vision, and mental-health resources. Feedback suggests employer‑subsidized options and HSA‑eligible plans increase perceived value.
Retirement Support — Retirement offerings include a company 401(k) match and core protections like life and disability insurance. Feedback suggests these elements play a meaningful role in total rewards.
Parental & Family Support — Family support is emphasized through paid parental leave and resources for new and traveling parents. Feedback suggests dependent‑care programs and dedicated facilities strengthen this area.

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The Company

HQ: Chicago, IL

3,800 Employees

Year Founded: 1987

What We Do

Founded in Chicago in 1987 by Stan Day, SRAM, LLC has grown to be one of the world's largest bicycle component manufacturers. Today, we are led by CEO, Ken Lousberg, and Stan Day serves as Chairman of our Board. SRAM’s global footprint helps us bring cycling to every corner of the globe, including your local roads and trails. We design and manufacture bicycle components, including shifters, derailleurs, brakes, chains, suspension, and power meters. Our components are used by bicycle manufacturers, distributors, and bicycle retailers. Read the full history of SRAM: https://www.sram.com/en/company/about/history

Why Work With Us

SRAM’s success is due to the hard work, passion, and commitment of our team members around the world. A respectful workplace where we strive for a diverse and inclusive environment and all people feel welcome. We offer benefit programs that encourage well-being and support in all aspects of team members’ lives.