Tufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.
As a Technical Support Engineer- Tier 2 at Tufin you will:
- Provide technical support to worldwide customers and partners using all methods of communication.
- Troubleshoot to full resolution of issues within the Tufin suite and OS
- Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
- Support the implementation and integration of Tufin products within customers’ infrastructure
- Help to document best practices in maintaining Tufin solutions
- Develop a deep understanding of the customers’ technical environment
- Support the EMEA region
- 3+ years implementation/operations experience of network/security systems OR experience of Linux servers
- Previous customer/end user facing experience as a technical lead
- Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)
- Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
- Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
- Perl, Python, BASH skills are a plus
- Loyal, reliable, devoted & conscientious
- Highly responsible and accountable
- Experience working with K8S and complimentary services
Skills Required
- 3+ years of implementation or operations experience with network/security systems, or experience administering Linux servers
- Previous customer-facing or end-user-facing experience as a technical lead
- Strong understanding of networks, protocols, and internet technologies, including routing, NAT, and advanced TCP/IP
- Excellent interpersonal, verbal, and written communication skills
- Critical thinking and analytical skills
- Experience with firewall administration and configuration, such as Check Point, Palo Alto Networks, Cisco, Juniper, or Fortinet
- Perl, Python, or Bash skills
- Experience working with Kubernetes and complementary services
- Loyal, reliable, devoted, conscientious, responsible, and accountable
What the Team is Saying
Tufin Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life and disability insurance along with mental-health support and an employee assistance program. Wellness resources reinforce the core plans as part of a competitive package.
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Leave & Time Off Breadth — Time-off programs include flexible time off alongside paid holidays, sick leave, and vacation, with parental leave also offered. While specific entitlements are not always detailed, the breadth of categories is consistently emphasized.
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Wellbeing & Lifestyle Benefits — Wellbeing initiatives such as yoga, meditation, fitness activities, and broader wellness programs are highlighted. Flexible work arrangements, hybrid options, and home‑office stipends further support day-to-day lifestyle needs.
Tufin Insights
What We Do
Tufin is a world leading network security policy management company, managing and automating security changes across next gen firewalls and network devices. We are a hybrid technology, supporting on/off prem and cloud services. The automation orchestration piece is what sets us apart in the market, as this allows us to help our customers to implement their security changes in hours or minutes vs. days. Since going public in April 2019, Tufin has continued to be the market leader in the space!
Why Work With Us
Here at Tufin, we pride ourselves on being a transparent organization where the door is always open & treating others with respect and care is our top value (hence our “no asshole” policy). We believe that every employee is important in achieving our mission & as we continue to grow, we are making sure that we are maintaining our unique culture.
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Tufin Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
