We are looking for a highly skilled Technical Lead - ServiceNow with extensive experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate should have strong expertise in ITSM, GRC, Custom Applications, CMDB, CSM, FSO, and integrations, along with a deep understanding of ServiceNow architecture and scripting.
Lead and oversee the design, development, and deployment of ServiceNow solutions.
Architect and implement ITSM, GRC, Custom Applications, CMDB, CSM, and FSO modules.
Develop and enhance ServiceNow applications using best practices in scripting and integrations.
Provide technical leadership to the team and mentor junior developers.
Collaborate with stakeholders to gather business requirements and translate them into technical solutions.
Ensure optimal system performance, scalability, and security compliance.
Perform integrations with third-party systems using REST/SOAP APIs.
Manage the ServiceNow platform upgrades, patches, and system maintenance.
Develop and maintain technical documentation and best practices.
RequirementsRequired Skills & Qualifications:
Extensive experience in IT, with a strong focus on ServiceNow development and architecture.
Proven expertise in implementing and managing ITSM & GRC modules.
Hands-on experience in building and customizing Custom Applications, with a deep understanding of CMDB management and optimization, along with proficiency in CSM & FSO implementation.
Strong experience in ServiceNow scripting (Client Scripts, Business Rules, Script Includes, etc.).
Hands-on experience with ServiceNow integrations (REST/SOAP, MID Server, etc.).
Experience in designing ServiceNow architecture and frameworks.
Knowledge of best practices in ServiceNow development, performance optimization, and security.
Excellent problem-solving, analytical, and communication skills.
Skills Required
- Extensive experience in ServiceNow development and architecture
- Proven expertise implementing and managing ITSM and GRC modules
- Hands-on experience building and customizing Custom Applications
- Deep understanding of CMDB management and optimization
- Proficiency in CSM and FSO implementation
- Strong experience in ServiceNow scripting (Client Scripts, Business Rules, Script Includes, etc.)
- Hands-on experience with ServiceNow integrations (REST/SOAP, MID Server, etc.)
- Experience designing ServiceNow architecture and frameworks
- Knowledge of best practices in development, performance optimization, and security
- Excellent problem-solving, analytical, and communication skills
What We Do
QBrainX Inc. is a specialized provider of hyper-automation and enterprise process optimization solutions. Acting as a digital transformation ally, the company empowers businesses across various domains to achieve excellence through innovative digital engineering and platform modernization. It leverages expertise in ServiceNow, Salesforce, SAP, and AI-driven data solutions to automate business processes and deliver high-performance, future-ready systems for global enterprises.
