Key Responsibilities:
Design, configure, and customize ServiceNow modules, focusing on CMDB, ITOM, and ITSM.
Define and implement CMDB architecture, ensuring data integrity and accuracy.
Develop advanced workflows, business rules, client scripts, and server-side scripts.
Integrate ServiceNow with external systems using REST/SOAP APIs and other integration methods.
Collaborate with cross-functional teams to gather requirements, design solutions, and deliver high-quality results.
Implement best practices for ServiceNow development, performance optimization, and platform governance.
Provide mentorship and technical guidance to junior developers.
Requirements
Required Skills & Qualifications:
8+ years of experience in ServiceNow development and administration.
Strong expertise in CMDB design, population, and maintenance.
In-depth knowledge of ITOM (Discovery, Event Management, Service Mapping) and ITSM processes.
Proficiency in JavaScript, Glide API, and ServiceNow scripting (client/server-side).
Experience with ServiceNow integrations (REST/SOAP APIs, MID Server).
ServiceNow CSA, CIS-ITSM, CIS-ITOM, or CMDB certifications preferred.
Strong communication and problem-solving skills.
Skills Required
- 8+ years of experience in ServiceNow development and administration
- Strong expertise in CMDB design, population, and maintenance
- In-depth knowledge of ITOM (Discovery, Event Management, Service Mapping) and ITSM processes
- Proficiency in JavaScript, Glide API, and ServiceNow scripting (client/server-side)
- Experience with ServiceNow integrations (REST/SOAP APIs, MID Server)
- ServiceNow CSA, CIS-ITSM, CIS-ITOM, or CMDB certifications
- Strong communication and problem-solving skills
What We Do
QBrainX Inc. is a specialized provider of hyper-automation and enterprise process optimization solutions. Acting as a digital transformation ally, the company empowers businesses across various domains to achieve excellence through innovative digital engineering and platform modernization. It leverages expertise in ServiceNow, Salesforce, SAP, and AI-driven data solutions to automate business processes and deliver high-performance, future-ready systems for global enterprises.
