The Role
Lead design and development of ServiceNow solutions (ITSM/TSM/CSM), build workflows, catalog items, Service Portal customization, integrations (REST/SOAP), upgrades, CMDB/CMDB enhancements, reporting/Performance Analytics, health scans, code reviews, and mentor/manage development teams to deliver high-quality implementations.
Summary Generated by Built In
Technical Lead - ServiceNow
Requirements
- Lead the design and development of ServiceNow solutions, including ITSM, TSM, CSM, CMDB, ATF, and custom applications.
- Perform end-to-end development of workflows, catalog items, record producers, and order guides.
- Customize Service Portal using HTML, CSS, and JavaScript.
- Manage server-side scripting (Script Includes, Business Rules, Scheduled Jobs) and client-side scripting (UI Policies, Client Scripts).
- Oversee integrations with third-party tools using REST/SOAP APIs, scripted APIs, and SCCM plugins.
- Implement version upgrades and migration of workflows to Flow Designer.
- Build reports and dashboards, ensuring compliance with Performance Analytics best practices.
- Perform health scans, peer reviews, and implement coding standards to maintain system efficiency.
- Provide leadership and mentorship to teams, managing projects and delivering high-quality solutions.
- Execute data migrations, including CMDB enhancements, IRE setup, and CSDM implementations.
Preferred Qualifications:
- Hands-on experience with ServiceNow upgrades (Calgary to Vancouver).
- Extensive experience with custom application development and complex catalog item customization.
- Proven track record of integrating ServiceNow with Active Directory, JIRA, Five9, and other tools.
- Experience managing large teams of developers, BAs, and testers across multiple sprints.
Requirements
Skills & Competencies:
- Proficiency in JavaScript, Jelly, HTML, and CSS.
- Strong database knowledge, especially with Oracle.
- Expertise in ServiceNow Health Scan reports and best practice implementations.
- Strong communication skills with the ability to effectively interact with clients and stakeholders.
Skills Required
- Proficiency in JavaScript, Jelly, HTML, and CSS.
- Expertise with ServiceNow platform modules (ITSM, TSM, CSM, CMDB, ATF, Flow Designer, Service Portal).
- Experience with server-side and client-side ServiceNow scripting (Script Includes, Business Rules, Scheduled Jobs, UI Policies, Client Scripts).
- Integrations experience using REST and SOAP APIs and SCCM plugins.
- Strong database knowledge, especially Oracle.
- Expertise in ServiceNow Health Scan reports and best practice implementations.
- Experience executing data migrations, CMDB enhancements, IRE setup, and CSDM implementations.
- Strong communication skills and ability to interact with clients and stakeholders.
- Hands-on experience with ServiceNow upgrades (Calgary to Vancouver).
- Extensive experience with custom application development and complex catalog item customization.
- Proven track record integrating ServiceNow with Active Directory, JIRA, Five9, and other tools.
- Experience managing large teams of developers, BAs, and testers across multiple sprints.
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The Company
What We Do
QBrainX Inc. is a specialized provider of hyper-automation and enterprise process optimization solutions. Acting as a digital transformation ally, the company empowers businesses across various domains to achieve excellence through innovative digital engineering and platform modernization. It leverages expertise in ServiceNow, Salesforce, SAP, and AI-driven data solutions to automate business processes and deliver high-performance, future-ready systems for global enterprises.
