The Role
Lead end-to-end ServiceNow implementations and enhancements: design, develop, configure, and customize applications; manage integrations, workflows, scripting, performance, and security; lead developers and support teams; coordinate cross-functional delivery, perform code reviews, troubleshoot issues, support deployments, and prepare technical documentation.
Summary Generated by Built In
Technical Lead
Experience
Required Skills & Expertise
Experience
10+ Years
Full-Time
- Lead end-to-end ServiceNow implementation and enhancement projects.
- Design, develop, configure, and customize ServiceNow applications and modules.
- Work closely with business stakeholders to gather and analyze requirements.
- Provide technical leadership and best practices for ServiceNow development.
- Manage workflows, integrations, scripting, and platform customizations.
- Lead a team of developers and support team members.
- Ensure platform performance, security, and scalability.
- Perform code reviews and maintain development standards.
- Coordinate with cross-functional teams for project delivery.
- Troubleshoot and resolve complex technical issues.
- Support deployment activities and production releases.
- Prepare technical documentation and knowledge transfer sessions.
- Strong experience in ServiceNow platform development and administration.
- Expertise in:
- ITSM
- ITOM
- CMDB
- Incident Management
- Change Management
- Service Catalog
- Flow Designer
- IntegrationHub
- ITSM
- Strong scripting knowledge:
- JavaScript
- Glide API
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- JavaScript
- Experience with REST/SOAP API integrations.
- Hands-on experience in Service Portal and UI Builder.
- Good understanding of Agile/Scrum methodology.
- Strong leadership and stakeholder management skills.
- Excellent communication and problem-solving abilities.
Requirements
Requirements
- 10+ years of overall IT experience.
- Minimum 5+ years of relevant experience in ServiceNow.
- Experience in leading teams and managing client interactions.
- Ability to work independently and drive project delivery.
- Strong analytical and troubleshooting skills.
Skills Required
- 10+ years of overall IT experience
- Minimum 5+ years of relevant ServiceNow experience
- Strong experience in ServiceNow platform development and administration
- Expertise in ITSM
- Expertise in ITOM
- Expertise in CMDB
- Expertise in Incident Management
- Expertise in Change Management
- Expertise in Service Catalog
- Experience with Flow Designer
- Experience with IntegrationHub
- Strong scripting knowledge: JavaScript
- Strong scripting knowledge: Glide API
- Strong scripting knowledge: Business Rules
- Strong scripting knowledge: Script Includes
- Strong scripting knowledge: Client Scripts
- Strong scripting knowledge: UI Policies
- Experience with REST/SOAP API integrations
- Hands-on experience in Service Portal and UI Builder
- Experience leading teams and managing client interactions
- Good understanding of Agile/Scrum methodology
- Strong leadership and stakeholder management skills
- Excellent communication and problem-solving abilities
- Strong analytical and troubleshooting skills
- Ability to work independently and drive project delivery
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The Company
What We Do
QBrainX Inc. is a specialized provider of hyper-automation and enterprise process optimization solutions. Acting as a digital transformation ally, the company empowers businesses across various domains to achieve excellence through innovative digital engineering and platform modernization. It leverages expertise in ServiceNow, Salesforce, SAP, and AI-driven data solutions to automate business processes and deliver high-performance, future-ready systems for global enterprises.
