Technical Lead

Posted 2 Days Ago
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Coimbatore South, Coimbatore, Tamil Nadu, IND
In-Office
Senior level
Artificial Intelligence • Information Technology • Consulting • Automation
The Role
Design, develop, and maintain ServiceNow Service Portals and custom applications. Build widgets with HTML/CSS/JavaScript/AngularJS, implement Flow Designer/workflow and Glide scripting, integrate via REST/SOAP APIs, enforce ACLs, perform testing, documentation, and provide ongoing support.
Summary Generated by Built In
ServiceNow Service portal & Custom App Development
Job Overview:

We are seeking an experienced ServiceNow developer specializing in Service Portal and Custom Application Development to join our team. The ideal candidate will have a strong understanding of ServiceNow platform capabilities and experience in building and customizing portals and applications. The developer will collaborate with cross-functional teams to design, implement, and enhance user-friendly solutions tailored to business needs.

Key Responsibilities:
  • Service Portal Development:
    • Design, develop, and customize ServiceNow Service Portals, ensuring alignment with business requirements and user experience best practices.
    • Create and modify widgets, using HTML, CSS, JavaScript, and AngularJS, to deliver interactive and intuitive UI components.
    • Integrate Service Portal with other ServiceNow modules, such as Incident, Request, Knowledge, and Service Catalog.
    • Maintain portal performance and troubleshoot issues to ensure high availability and responsiveness.
    • Build custom applications on the ServiceNow platform using Flow Designer, Workflow, and custom scripting (client-side and server-side).
    • Develop and manage custom tables, forms, business rules, UI policies, and access controls.
    • Collaborate with stakeholders to gather requirements, design technical solutions, and deliver scalable applications tailored to specific business processes.
    • Write and maintain scripts (JavaScript, Glide API) for both client and server sides to enable functionality and enhance user experience.
    • Automate workflows and processes using Flow Designer, Business Rules, and Script Includes.
    • Develop integrations with third-party systems using REST/SOAP web services, APIs, and other integration methods.
    • Ensure data integrity and seamless data flow between ServiceNow and external systems.
    • Conduct unit testing and system testing to validate the functionality and performance of the developed solutions.
    • Document development processes, code structures, and configurations.
    • Provide ongoing support and maintenance of ServiceNow solutions and troubleshoot any issues that arise.

RequirementsQualifications:
  • Experience:

    • 7+ years of ServiceNow development experience, with a focus on Service Portal and Custom Application development.
    • Strong knowledge of front-end technologies such as HTML5, CSS3, JavaScript, and AngularJS.
    • Experience with Flow Designer, Workflow, and scripting (client-side and server-side) in ServiceNow.
  • Skills:

    • Strong knowledge of ServiceNow modules like ITSM, Service Catalog, Knowledge Management, and Incident Management.
    • Hands-on experience with REST/SOAP APIs and web service integrations.
    • Familiarity with ServiceNow security and access control (ACLs).
    • Excellent problem-solving skills and the ability to work independently or as part of a team.


Skills Required

  • 7+ years ServiceNow development experience focused on Service Portal and Custom Application development.
  • Strong knowledge of front-end technologies: HTML5, CSS3, JavaScript, AngularJS.
  • Experience with Flow Designer, Workflow, and client-side and server-side scripting in ServiceNow (Glide API, Script Includes).
  • Knowledge of ServiceNow modules: ITSM, Service Catalog, Knowledge Management, Incident Management.
  • Hands-on experience with REST/SOAP APIs and web service integrations.
  • Familiarity with ServiceNow security and access control (ACLs).
  • Excellent problem-solving skills and ability to work independently or in a team.
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The Company
200 Employees
Year Founded: 2018

What We Do

QBrainX Inc. is a specialized provider of hyper-automation and enterprise process optimization solutions. Acting as a digital transformation ally, the company empowers businesses across various domains to achieve excellence through innovative digital engineering and platform modernization. It leverages expertise in ServiceNow, Salesforce, SAP, and AI-driven data solutions to automate business processes and deliver high-performance, future-ready systems for global enterprises.

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