360Learning is seeking a highly skilled and motivated Technical Consultant to join our Professional Services team. As a Technical Consultant, you will be responsible for scoping custom technical and consulting projects, building custom solutions, coordinating with the Technical Services team and delivering on those projects for our clients. You will work closely with our sales and development teams to understand client needs and translate them into technical solutions. The successful candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused mindset.
As a Technical Consultant, you are part of our implementation team, who plays a key role in seamlessly onboarding new customers: you are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform as well as specifications for the development of Technical Solutions.
You will support and manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support, mainly on strategic accounts as a technical expert. You will define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s), 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform.
As we grow, we need to continue to automatize and find repeatable solutions. Part of your job will be to design tools to either support the rest of the team and specific customer’s requests and avoid time-consuming work.
Within 1 month, you will:
- Become a Trello expert through our onboarding process
- Understand our product offering through training
- Master our platform and be able to support clients on basics requests through ticketing
- Master our integration possibilities (Workato, data lake, flat files, APIs)
Within 3 months, you will:
- Work with clients to understand their technical requirements and scope projects accordingly
- Collaborate with our sales and development teams to design and implement solutions that meet client requirements
- Ensure successful delivery of projects on time and within budget
- Provide technical expertise and support to clients throughout the project lifecycle
- Continuously learn about new technologies and stay up-to-date with industry trends
- Develop and maintain technical documentation and project plans
- Participate in client-facing meetings and presentations
Within 6 months, you will:
- Develop repeatable and scalable processes to improve project quality and delivery
- Be able to support the team on difficult integrations & troubleshooting issues
- Contribute to our knowledge base to share best practices and lessons learned
- Work with our partner ecosystem to strengthen the services proposed to our clients
- Deliver platform audits to clients
Within 12 months, you will:
- Contribute to our knowledge base to share best practices and lessons learned
- Work with our partner ecosystem to strengthen the services proposed to our clients
- Create and propose new services to our Professional Service catalog
- Present our value proposition to prospects or other SaaS companies and 3rd party developers to encourage them to integrate with our platform
The Skills Set:
- 8+ years of experience supporting technical partnerships and integrations, developer relations, or similar technical role with external stakeholders; customer facing background preferred (e.g.
- Sales Engineer, Technical Presales, Solution Architect, Technical consultant, Technical Project Manager, Technical Account Manager, Business Analyst)
- Excellent understanding of APIs and REST integrations
- Strong technical skills, including experience with programming languages such as Java, Python, or Ruby
- Knowledge of SaaS platforms, cloud-based solutions, and web technologies
- Experience scoping projects, designing technical solutions, and delivering projects
- Excellent problem-solving skills and ability to troubleshoot complex technical issues
- Ability to adapt your communication to different audiences (highly technical vs. less/non- technical stakeholders)
- Organized, structured, rational and analytical way of working
- Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
- Experience with project management methodologies such as Agile or Scrum is a plus
- Enthusiasm for our culture explained here https://bit.ly/Convexity360L
What we offer:
- Compensation: Package includes base salary, a variable component and equity 📈
- Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
- Balance: Flexible hours, full remote work possible anywhere in France 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
Interview Process:
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with our Head of Technical Services
- Case study with our Head of Technical Services and our Head of professional Services EMEA
- Clarification Meeting with a Technical Consultant
- Culture Fit with our VP Global Professional Services
- Offer!
Skills Required
- 8+ years of experience in technical partnerships, integrations, or consulting
- Excellent understanding of APIs and REST integrations
- Strong technical skills with programming languages like Java, Python, or Ruby
- Experience scoping projects and delivering solutions
- Knowledge of SaaS platforms and cloud-based solutions
- Experience with project management methodologies like Agile or Scrum
What the Team is Saying
360Learning Compensation & Benefits Highlights
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Fair & Transparent Compensation — Compensation is described as transparent and formula-based with published salary ranges, a “compute, not negotiate” approach, and annual market reviews. This structure aims to reduce bias and provide clarity on how pay is determined.
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Healthcare Strength — Offerings include comprehensive medical, dental, and vision insurance alongside mental-health support, life, and disability coverage. These elements are positioned as core parts of the package for U.S. employees.
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Parental & Family Support — Parental leave is characterized as generous in the U.S., complemented by a return-to-work program. Family medical leave is also highlighted as part of the overall support.
360Learning Insights
What We Do
Performance-driven learning & development teams achieve business impact with 360Learning. L&D teams leverage AI and collaborative learning to pinpoint skills gaps, capture knowledge from experts, and deliver it to learners when needed most. 360Learning’s learning platform is equipped with powerful LMS automation, collaborative learning Academies, tools to create a top-notch learner experience, and an AI-powered Skills ontology to activate skills-based learning. Employees upskill, customers learn, and partners are trained—all from one place. 360Learning partners with 2,500+ companies to deliver impactful learning. Founded in 2013, the company has raised $240 million and built a team of 400+ across New York, Paris, London, and Germany. 360Learning pioneered collaborative learning, launched the first AI certification for L&D, and founded the L&D Collective community to foster knowledge sharing and relationship building.
Why Work With Us
We are powered through our culture called Convexity (more info here: http://bit.ly/Convexity_360L). We focus a lot on making an impact, but also maintaining "Your Life, Your Way", where we believe you can be successful anywhere. We are strong-believers in documenting our process, sharing continuous feedback and having low authority.
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Remote Workspace
Employees work remotely.
360Learning is a remote-first employer. We have entities in France, the UK, Germany, Spain, the US, and Canada. We also offer a monthly allowance for our remote employees to create a productive workspace at home, or to rent a co-working space.
