Technical Account Service Manager

Job Description:

We are seeking a Technical Account Service Manager to support our office.

Responsibilities:

• Plans and directs the delivery of contracted business activities throughout the contract's lifecycle (from business development through contract closure) for portfolio of contracts, not to exceed 6.
• Accountable for the financial performance of the contract - in terms of Revenue.
• Margin and Growth potential on the portfolio of contracts.
• Accountable for customer satisfaction with respect to annuity or outsourcing services.
• Establishes yearly budgets and controls expenses to achieve financial goals.
• Leads business negotiations for small contracts or portions of large contracts of >$5M for a region.
• Directs solution, operational service, partner, and sub-contractor teams that deliver services to the customer.
• Leads the account leadership team which is comprised of Sales, Delivery Management, & Client Management). In this capacity, responsible for:
• As appropriate to the contract agreement, assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
• Directs the planning, assessment and development of new business opportunities in partnership with the company sales.
• Develops and nurtures senior mgmt level relationships with the customer.
• Significant contributor to the development of long-term strategic account plan; leads substantial portions of the strategic account plan.
• Pro-actively contributes to the customer's business improvement, planning and budgeting process.
• Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation, change management and communication.
• Maintains effective communication with and between all functional areas of the account team, as well as with the company at large including its executive leaders.
• Establishes and oversees a client governance structure that comprises comprehensive, coherent processes and communications between customer, the company, service providers, and partners.
• Leads the Customer Management Office which includes Account Delivery Manager.
• Generates additional revenue thru "product pull thru" after an MS outsourcing.

Education and Experience Required:

• Bachelors Degree or equivalent combination of education and experience.
• 2 plus years' relevant Client Mgmt. & 5-7 years industry experience.
• Track record of managing a mid-sized portfolio of Annuity Services.
• Proven track record in business P&L management, financial concepts and contract law.
• Experience in developing executive level customer relationships including good negotiation, presentation and communication skills.
• Proven track record in leading virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks.
• Note: Annuity Services comprised of sophisticated support services, out-tasking, or outsourcing.

Knowledge and Skills:

• Demonstrate knowledge of corporate policies, markets and processes, financial management and program management.
• Demonstrate mastery to state-of-the-art technical, functional or business knowledge; emphasis is on depth of knowledge in a specialized area.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.