At Smartly, we're looking for a Technical Account Manager (Agency) to join our Agency Activation & Scale team. This role sits at the intersection of solution consulting, onboarding, and customer enablement, helping agency partners and their clients activate quickly and realize value from Smartly's platform. You'll work across both pre-sale and post-sale phases, ensuring customers have a clear path to successful adoption and scalable long-term usage.
Agency Activation & Scale is responsible for turning agency partnerships into measurable customer outcomes. As a Technical Account Manager, you'll serve as a trusted technical advisor, guiding customers from discovery and solution design through onboarding and activation. Your focus will be on accelerating time-to-value, enabling agency teams to build capability, and creating repeatable workflows that support growth across agency portfolios.
What You Will Do- Partner with Agency Partners to support new business opportunities and account expansion by ensuring proposed solutions can be successfully activated and scaled
- Lead technical discovery sessions to understand customer objectives, workflows, operational requirements, and implementation needs
- Design and present solution recommendations, demos, and workflow walkthroughs for both technical and non-technical audiences
- Validate platform setup, integrations, and implementation requirements to reduce onboarding friction and improve activation readiness
- Own end-to-end onboarding execution for new customers and agency cohorts, from post-sale handoff through first live workflows
- Configure and implement Smartly workflows, providing hands-on guidance and practical training to agency teams and customers
- Drive time-to-first-value by proactively identifying and removing blockers throughout onboarding and activation
- Collaborate with Customer Success, Sales, Product, Engineering, and Agency Activation teams to deliver a consistent and scalable customer experience
- Support customers as they expand platform usage through workflow guidance, best practices, and technical consultation
- Provide structured customer feedback to Product and Engineering teams to improve onboarding experiences, activation outcomes, and platform scalability
- Experience in Technical Account Management, Solutions Consulting, Sales Engineering, Customer Onboarding, Implementation Consulting, or a similar customer-facing technical role
- Experience supporting pre-sales, post-sales, or full customer lifecycle engagements
- Ability to conduct structured discovery and translate business requirements into practical technical solutions
- Strong presentation, demo, and communication skills with the ability to engage both technical and business stakeholders
- Experience delivering onboarding programs, implementation projects, or workflow-based customer training
- Strong problem-solving skills and a customer-focused approach to driving outcomes
- Ability to manage multiple customer engagements simultaneously while maintaining quality and execution speed
- Technical aptitude and the ability to learn complex platforms and explain technical concepts in clear, accessible ways
- Comfortable discussing integrations, workflows, platform configuration, and operational processes
- Experience working with enterprise customers, agencies, advertising technology, or digital marketing platforms is a plus
Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
Generous healthcare packages & mental health benefits
401K plus matching & equity grants for all new Smartlies
Wellness benefit & learning reimbursement opportunities
Volunteer time off days & company donation matching opportunities
And so much more…
The base pay range for this position is as mentioned below per year, plus an annual performance bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurances, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance, and disability benefits. This information is provided in accordance with applicable law. Base pay information is based on market location.
Salary in USD: 90,000 - 130,000
Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together.
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
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Skills Required
- Experience in Technical Account Management, Solutions Consulting, Sales Engineering, Customer Onboarding, Implementation Consulting, or similar customer-facing technical role.
- Experience supporting pre-sales, post-sales, or full customer lifecycle engagements.
- Ability to conduct structured discovery and translate business requirements into practical technical solutions.
- Strong presentation, demo, and communication skills with the ability to engage both technical and business stakeholders.
- Experience delivering onboarding programs, implementation projects, or workflow-based customer training.
- Strong problem-solving skills and a customer-focused approach to driving outcomes.
- Ability to manage multiple customer engagements simultaneously while maintaining quality and execution speed.
- Technical aptitude and the ability to learn complex platforms and explain technical concepts in clear, accessible ways.
- Comfortable discussing integrations, workflows, platform configuration, and operational processes.
- Experience working with enterprise customers, agencies, advertising technology, or digital marketing platforms.
What the Team is Saying
Smartly Compensation & Benefits Highlights
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Leave & Time Off Breadth — Five weeks of paid vacation, company holidays, wellness/recharge days, and an annual holiday shutdown are repeatedly highlighted, with sabbatical or study leave noted in some locations. This broad time-off structure compares favorably against many tech employers.
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Healthcare Strength — Medical, dental, and vision coverage are paired with mental-health support, FSA options, and inclusive elements such as transgender-inclusive coverage and pet insurance, alongside life and disability insurance. The scope indicates robust core health protection.
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Flexible Benefits — Office, hybrid, or fully remote arrangements (in approved locations) are offered, complemented by a home-office stipend and short-term 'work from anywhere' programs. These options provide meaningful flexibility in where and how work is done.
Smartly Insights
What We Do
We solve for advertising campaign and creative complexities - both key elements to the time/money savings and performance that brands, agencies and businesses seek. Our unified platform combines media, creative, and intelligence, offering end-to-end workflows powered by AI across the open and closed web. With over 700 brands and advertisers, we've proven that dynamic and personalized creative makes advertising impactful. We are on a mission to transform the advertising experience for brands and their consumers. ⚡️
Why Work With Us
As a fast-paced growth company, we offer opportunities to maximize learning and amplify impact. Our culture and values have always been the secret sauce of our growth. They define how we aspire to build our adtech product, whom we hire and reward, and how we work towards a shared vision. Join us in moving advertising forward.
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Smartly Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a hybrid workplace where Smartlies have the flexibility of hybrid work combining office and work from home. We also offer programs for short-term remote work globally.
