TalentDNA Insights & AI Tools Analyst

TalentDNA Insights & AI Tools Analyst

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

You will be part TalentDNA, a data-driven program designed to analyze Service Delivery employee skills. By understanding what Services workforce is capable of, the organization can optimize how services are delivered to clients and strategically grow the business.

 

As the TalentDNA Enablement Insights & AI Tools Analyst, you will bridge the gap between business strategy and cutting-edge analytics technology (PowerBI, Salesforce ‘s CRM Analytics. You will identify workforce capability, design innovative data solutions. You will also play a vital role in the TalentDNA AI enabled features ensuring seamless operations, governance, and continuous innovation.

 

Following a summary of the role:

• Works collaboratively with internal stakeholders in service Delivery organization (Managed Services, Service Support Delivery & Professional Service Delivery)  analyzing & documenting business requirements, translating them into technically rich solutions (PowerBI, Salesforce ‘s CRM Analytics, Certinia Professional Service Cloud AI implementations, among others)
• Develop Insights Solutions that expose TalentDNA data, always respecting compliance rules. Proactively identifies and manages changes to requirements. Effectively manages client's expectations.
• Supports TalentDNA AI enabled features ensuring seamless operations, governance, and continuous innovation.

 

What will you do:

• Under minimal direction, formulate and define insight solution scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements.
• Demonstrate advanced communication skills to elicit, document, analyze and validate client requirements.
• Develop visualization, user experience, and configuration elements of solution design.
• Develop and maintain stakeholders’ relationships to support management of scope and expectations.
• Operates as a team member and advise on methods to improve business processes, including AI.
• Consider the business implications of the application of technology to the current and future business environment.

Education and Experience Required: 

• Typically requires a bachelor’s degree in technical or an equivalent qualification.
• A minimum of 6+ years’ related experience.

Knowledge and Skills: 

• Elicitation via interviewing; requirements determination using structured techniques for documentation, analysis, evaluation/ validation.
• Decomposition of high-level information / dataset into details; abstracting low-level information / dataset; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements.
• Applying creativity to solving complex problems; building relationships and working collaboratively.
• Effective verbal/ written communication; experience in service delivery industry domain.
• Experience in developing Microsoft Power Platform Suite especially PowerBI, Power Automate applications. Understanding of Microsoft Copilot Agents. Python scripts & AI applications.
• At least 4+ Years of Application development experience, exposure to MS Copilot Development
• Excellent hands-on knowledge of Data Extraction, Loading & Transformation, Data Analysis & Data Insights for about 1 – 2 Years.
• Optional but highly desired: Salesforce knowledge (Service Cloud) & the CRM Analytics suite (dashboard, reporting)

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Business Processes, Business Solutions, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Dashboard Reporting, Design Processes, Design Thinking, Empathy, Engagement Strategies, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria#operations

Job:

Services

Job Level:

Specialist

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.