Jobs at Full Potential Solutions

Sources, screens, evaluates, and profiles candidates for high-volume US recruitment. Conducts initial and behavioral interviews, presents qualified candidates to hiring managers, coordinates interviews, maintains accurate recruitment records, supports internal hiring processes, and helps the team meet hiring targets. The role requires BPO recruitment experience, strong communication skills, willingness to work night shifts, and onsite availability in Pasig City.

Manages a portfolio of seriously delinquent mortgage accounts as the single point of contact. Contacts borrowers and authorized parties, explains loss mitigation options, analyzes financial situations, recommends loan modifications and alternatives, reviews title searches, performs skip tracing, updates reports, and ensures compliance with investor, legal, and company guidelines.

Reviews customer transactions and account activity to identify fraud, AML concerns, suspicious patterns, and other risks. Contacts customers and financial institutions to verify transactions, requests KYC and compliance documents, documents findings, resolves escalations, and supports customer service. The role also contributes to risk reviews, regulatory compliance, process improvements, and secure customer experiences while working onsite and on rotating shifts.

Provides customer support for client brands through phone, chat, and email. Responsibilities include answering product and account questions, processing purchase requests, troubleshooting basic technical issues, resolving complaints, documenting interactions, escalating complex issues, meeting service metrics, and attending training. The role requires strong communication, technical proficiency, customer-service skills, typing ability, and a suitable home-office setup with reliable internet.

Handles customer inquiries through phone, chat, and email; verifies customer information, researches remittance transactions, reviews documents, updates statuses, and coordinates with partners. The role balances voice and non-voice work, meets performance metrics, and delivers reliable customer support in an onsite, shifting-schedule environment.

Conduct end-to-end volume recruitment for BPO and call-center roles, including candidate sourcing, screening, behavioral interviewing, profiling, presentation to hiring managers, interview scheduling, and accurate system data entry. Support internal hiring processes and team hiring targets while working onsite in a fast-paced, project-based environment with mid- to night-shift availability.

Manages a portfolio of seriously delinquent mortgage accounts as the primary customer contact. Contacts borrowers and authorized parties, explains loss mitigation options, analyzes financial situations, recommends solutions, negotiates alternatives, and initiates actions to reduce foreclosure losses. Reviews title searches, performs light skip tracing, updates reports and accounts, meets performance goals, and maintains compliance with investor, legal, and company requirements.

Provides phone-based technical support by troubleshooting customer hardware, software, internet, email, installation, and system-function issues. Educates customers on support options, aims for first-call resolution, manages expectations, protects confidentiality, and uses available resources. The role requires strong communication, problem-solving, multitasking, customer service, basic networking and operating-system knowledge, software installation skills, and availability for rotating shifts, including nights, weekends, and holidays.

Provides phone-based technical support by troubleshooting computers, mobile devices, internet, email, software, installations, and connectivity issues. Educates customers on support options, aims for first-call resolution, manages expectations, protects confidentiality, and may support sales and upselling. Requires strong communication, problem-solving, multitasking, customer service, and basic-to-intermediate hardware, software, networking, and telecommunications knowledge. Evening, overnight, weekend, and holiday availability is required.

Handles customer inquiries through phone, chat, and email in a balanced voice and non-voice role. Responsibilities include verifying customer information, researching remittance transactions, reviewing documents, coordinating with partners, updating transaction statuses, and meeting performance metrics. The role requires strong communication, customer service, research, multitasking, typing, computer navigation, and willingness to work onsite in Davao City on shifting schedules, including weekends and holidays.

Provides phone-based technical support for customers, troubleshooting devices, software, internet connections, email, installations, and system functions. Resolves issues on the first call, educates customers about support options, manages expectations, protects confidentiality, and may identify sales or upselling opportunities. The role requires strong communication, problem-solving, multitasking, computer and networking knowledge, hardware and software troubleshooting skills, and availability for evening, night, weekend, and holiday shifts.

Create and execute manual and automated tests for web and mobile applications. Develop test plans, automate functional testing with Selenium and Appium, document defects, and support regression, performance, API, and exploratory testing. Collaborate within Agile teams, use test management and issue-tracking tools, analyze technical issues, and maintain current knowledge of testing technologies. The role requires working a 2 pm to 11 pm IST shift.

Supports a door-to-door sales team by reviewing, validating, creating, and completing service orders. Handles inbound agent support calls, resolves discrepancies, verifies customer information and documentation, coordinates order updates and activations, and documents activities across company systems. The role emphasizes accuracy, efficient processing, cross-functional communication, problem-solving, customer service, and flexibility across day, evening, night, weekend, and holiday schedules.

Coordinates residential REO assets from assignment through market readiness. Responsibilities include reviewing documentation, managing inspections, preservation bids, repairs, utilities, HOA issues, valuations, vendors, compliance requirements, timelines, expenses, and KPIs. The role serves as a liaison among asset managers, agents, clients, vendors, municipalities, and internal teams while resolving issues that could delay property marketing or disposition.

Supports employee HR inquiries, compensation and benefits administration, payroll coordination, employee records, performance management, training, engagement, employee relations, labor-law compliance, HR reporting, and workplace culture initiatives. The role requires discretion, strong communication, HR process knowledge, and proficiency with MS Office and HRIS tools. Work is hybrid and involves night shifts.

Provides technical customer support through phone and chat, troubleshooting system, hardware, software, internet, email, installation, and connectivity issues. Educates customers on support options, manages expectations, protects confidentiality, and aims for first-contact resolution. The role requires strong communication, problem-solving, multitasking, technical troubleshooting, customer service, and willingness to work rotating shifts, including evenings, nights, weekends, and holidays. Candidates need 1–2 years of technical support and customer service experience, including required telco program experience.

Supports Real Estate Owned operations by verifying deed recordings, researching and maintaining tax information, entering title data, following up on title reports, and maintaining accurate records. Coordinates with vendors, attorneys, recording offices, tax authorities, and internal teams. Monitors workflow queues, prioritizes assignments, resolves discrepancies, supports quality assurance, responds to inquiries, and assists with process improvements and documentation.

Coordinates eviction and occupancy resolution for foreclosed REO properties. Manages attorneys, field agents, and vendors; tracks inspections, vacancy, preservation, lockout, Cash for Keys, and eviction milestones. Reviews legal and property documentation, follows state and investor requirements, maintains system records, communicates status updates, and escalates delays or compliance issues. Handles a high-volume portfolio while meeting deadlines and ensuring timely property access.

Handles customer inquiries through phone, chat, and email, balancing voice and non-voice tasks. Responsibilities include verifying customer information, researching remittance transactions, reviewing documents, coordinating with partners, and meeting performance metrics. The role requires strong communication, customer service, multitasking, research, attention to detail, computer navigation, and business writing skills. Candidates must work onsite in Pune, follow shifting schedules, and preferably have customer service experience in fintech, remittance, or delivery services.

Handle inbound customer calls, resolve account and cancellation concerns, and retain customers through empathetic problem-solving, tailored solutions, product education, and promotions. Document interactions accurately, meet retention and service performance metrics, follow policies, and stay informed about products and retention techniques. The role requires multitasking, data entry, communication, sales, and availability for varied shifts in an on-site, fast-paced environment.