Jobs at Full Potential Solutions

Leads a sales and retention team by coaching agents, monitoring calls, managing performance, supporting hiring and training, analyzing trends, preparing reports, improving processes, and ensuring service levels and policy compliance. The role also supports upsell performance, customer satisfaction, resource allocation, and client management in a fast-paced telecommunications call-center environment.

Supports Real Estate Owned operations by verifying deed recordings, researching and maintaining tax information, entering title data, following up on title reports, and maintaining accurate records. Coordinates with vendors, attorneys, recording offices, tax authorities, and internal teams. Monitors workflow queues, prioritizes assignments, resolves discrepancies, supports quality assurance, responds to inquiries, and assists with process improvements and documentation.

Coordinates eviction and occupancy resolution for foreclosed REO properties. Manages attorneys, field agents, and vendors; tracks inspections, vacancy, preservation, lockout, Cash for Keys, and eviction milestones. Reviews legal and property documentation, follows state and investor requirements, maintains system records, communicates status updates, and escalates delays or compliance issues. Handles a high-volume portfolio while meeting deadlines and ensuring timely property access.

Handles customer inquiries through phone, chat, and email, balancing voice and non-voice tasks. Responsibilities include verifying customer information, researching remittance transactions, reviewing documents, coordinating with partners, and meeting performance metrics. The role requires strong communication, customer service, multitasking, research, attention to detail, computer navigation, and business writing skills. Candidates must work onsite in Pune, follow shifting schedules, and preferably have customer service experience in fintech, remittance, or delivery services.

Handle inbound customer calls, resolve account and cancellation concerns, and retain customers through empathetic problem-solving, tailored solutions, product education, and promotions. Document interactions accurately, meet retention and service performance metrics, follow policies, and stay informed about products and retention techniques. The role requires multitasking, data entry, communication, sales, and availability for varied shifts in an on-site, fast-paced environment.

Provides phone-based technical support by troubleshooting computers, mobile devices, software, internet connections, email, installations, and system functions. Educates customers on support options, aims for first-call resolution, protects confidentiality, manages expectations, and may identify sales and upselling opportunities. Requires strong communication, problem-solving, multitasking, customer service, and availability for evening, night, weekend, and holiday shifts.

Retain prospective customers, manage outbound service queues, handle cancellation calls, and reschedule service orders. Educate customers about installation status, troubleshoot basic technical and equipment issues, coordinate with dispatch teams, and modify pending orders, speeds, features, and customer information. Provide empathetic, confidential, first-call resolution while setting expectations, explaining support options, and maximizing retention opportunities.

Handles customer inquiries through phone, chat, and email in a 50/50 voice and non-voice environment. Gathers and verifies customer information, researches remittance transactions, reviews documents, updates statuses, and coordinates with partners to ensure delivery. The role requires meeting performance metrics, maintaining high service standards, and working onsite in Davao City on shifting schedules, including weekends and holidays.

Manages a portfolio of seriously delinquent mortgage accounts as the primary customer contact. Contacts borrowers and authorized parties, explains and negotiates loss mitigation options, analyzes financial situations, initiates appropriate resolutions, and works to minimize foreclosure losses. Responsibilities include skip tracing, title review, report updates, KPI achievement, account management, and compliance with investor, legal, and company guidelines.

Manage pending customer orders by retaining customers who want to cancel, rescheduling service appointments, handling status inquiries, and modifying packages or customer information. Coordinate with dispatch and assignment teams to advance orders, educate customers about installation progress, and resolve issues. The role requires sales, retention, customer service, communication, problem-solving, multitasking, data entry, and schedule flexibility in an onsite call center environment.

Provides bilingual Spanish and English technical support for phone and internet services through phone, email, and chat. Diagnoses VoIP, broadband, wireless, installation, equipment, and maintenance issues through remote troubleshooting. Meets customer satisfaction and first-call resolution goals, educates customers, and identifies upselling and cross-selling opportunities. Requires call center experience, strong communication and problem-solving skills, flexible scheduling, onsite work, and pre-employment background and medical assessments.

Serves as a strategic HR advisor on employee relations, investigations, conflict resolution, policy interpretation, labor-law compliance, and corrective actions. Coaches managers, advises employees, supports onboarding and performance processes, promotes engagement and inclusion, identifies workforce trends, prepares case analytics, collaborates with HR centers of excellence, and maintains confidential documentation.

Manages a portfolio of seriously delinquent mortgage accounts as the single point of contact. Contacts borrowers and authorized parties, explains loss mitigation options, analyzes financial situations, recommends loan modifications and alternatives, reviews title searches, performs skip tracing, updates reports, and ensures compliance with investor, legal, and company guidelines.

Support HR team with onboarding/offboarding, maintain employee records and HR databases, prepare reports and presentations, assist employee engagement and HR initiatives, coordinate HR requests, and perform general administrative HR tasks while gaining mentorship and practical experience.

Provide empathetic phone-based technical support for customers: troubleshoot hardware, software, network and installation issues; manage email and account access; educate customers on resolution steps and support options; aim for first-call resolution; perform installs/uninstalls and upsell when appropriate. Must work shifting schedules in a call-center environment.

Support end-to-end recruitment operations: source, screen, and profile candidates; conduct initial/behavioral interviews; schedule hiring manager interviews; encode applicant data; and help the team meet hiring targets.

Support Talent Acquisition (Marketing & Branding) by assisting with campaign planning and execution, creating and scheduling social media content, monitoring engagement, conducting market research, organizing marketing assets and calendars, and collaborating with cross-functional teams to support brand and employer marketing initiatives.

Manage a portfolio of 90+ day delinquent mortgages as single point of contact to contact borrowers, negotiate and execute loss mitigation (loan mods, short sales, deeds in lieu), perform inbound/outbound calls, analyze financials, review title, conduct light skip-tracing, ensure compliance, update reports, and meet KPIs.

Manage end-to-end US recruitment for volume hiring: source, screen, and profile candidates; conduct initial and behavioral interviews; coordinate interviews with hiring managers; maintain accurate candidate records; and support team hiring targets.

Provide empathetic phone-based technical support and troubleshooting for devices, internet and email; install/uninstall software; aim for first-call resolution; educate customers on support steps; handle shifting schedules including nights and weekends; support telco-related services and upsell opportunities.