Jobs at Full Potential Solutions

Support HR team with onboarding/offboarding, maintain employee records and HR databases, prepare reports and presentations, assist employee engagement and HR initiatives, coordinate HR requests, and perform general administrative HR tasks while gaining mentorship and practical experience.

Provide empathetic phone-based technical support for customers: troubleshoot hardware, software, network and installation issues; manage email and account access; educate customers on resolution steps and support options; aim for first-call resolution; perform installs/uninstalls and upsell when appropriate. Must work shifting schedules in a call-center environment.

Support end-to-end recruitment operations: source, screen, and profile candidates; conduct initial/behavioral interviews; schedule hiring manager interviews; encode applicant data; and help the team meet hiring targets.

Lead and coach a team of call center agents to meet KPIs, SLAs, and quality targets. Manage day-to-day operations, handle escalations, analyze performance metrics, coordinate with QA/Training/Operations, maintain schedules and attendance, and drive team engagement and retention.

Support Talent Acquisition (Marketing & Branding) by assisting with campaign planning and execution, creating and scheduling social media content, monitoring engagement, conducting market research, organizing marketing assets and calendars, and collaborating with cross-functional teams to support brand and employer marketing initiatives.

Manage a portfolio of 90+ day delinquent mortgages as single point of contact to contact borrowers, negotiate and execute loss mitigation (loan mods, short sales, deeds in lieu), perform inbound/outbound calls, analyze financials, review title, conduct light skip-tracing, ensure compliance, update reports, and meet KPIs.

Manage end-to-end US recruitment for volume hiring: source, screen, and profile candidates; conduct initial and behavioral interviews; coordinate interviews with hiring managers; maintain accurate candidate records; and support team hiring targets.

Lead design, configuration, deployment, upgrade, and troubleshooting of Avaya Aura telephony environments (on-prem and virtual). Perform discovery, integration, licensing, certificate management, testing, training, and mentor junior engineers while ensuring project delivery and compliance.

Provide empathetic phone-based technical support and troubleshooting for devices, internet and email; install/uninstall software; aim for first-call resolution; educate customers on support steps; handle shifting schedules including nights and weekends; support telco-related services and upsell opportunities.

Provide empathetic phone-based technical support and troubleshooting for devices, network and software issues. Educate customers on solutions, aim for first-call resolution, handle installations/uninstallations, manage email/web tasks, and pursue upsell opportunities while working rotating shifts.

Handle customer inquiries via phone, chat, and email (50% voice/50% non-voice). Verify customer information, research remittance transaction statuses, review customer documents, coordinate with partners to ensure delivery, and meet performance metrics while working onsite in a shifting schedule.

Lead product strategy, planning, and delivery for RPA, AI, and technology initiatives. Define requirements, roadmaps, success metrics, and ROI. Coordinate cross-functional teams, manage multiple projects, mitigate risk, support change management, and ensure projects deliver on scope, schedule, and budget.

Manage disposition of REO property portfolio from acquisition through sale: analyze valuations (appraisals, BPOs), develop sales strategies, oversee vendors, track timelines and performance, ensure regulatory and investor compliance, and recommend process improvements to maximize recovery and minimize costs.

Lead and coach a sales and retention call-center team: hire, train, monitor calls, manage performance and upsell coaching, analyze reports, enforce policies, improve processes, and support telecommunications client needs. Work onsite and night shifts.

Provide technical configuration and troubleshooting for enterprise SaaS customers, using PHP, SQL, and Adobe technologies. Handle high-volume, high-priority requests with rapid turnaround, perform root cause analysis, collaborate with cross-functional teams, document configurations and resolutions, and recommend process improvements and automation to increase operational efficiency.

Lead and develop a WFM Analytics team to drive capacity planning, forecasting, scheduling, governance, and WFM projects. Own WFM strategy, stakeholder engagement, performance management, process improvements, AI/automation initiatives, and ensure operational and regulatory compliance across shared-service contact center operations.

Manage and coach a sales and retention call center team to meet service and sales targets. Hire, train, monitor calls, analyze performance data, enforce policies, improve processes, support client relationships, and drive upsell and retention through coaching and corrective actions.

Manage and migrate on-premises server infrastructure to Microsoft Azure, administer cloud and on-prem Windows/Linux servers, implement Azure services and monitoring, perform incident response, maintain security/configuration (AD, GPO, networking, storage), and collaborate on disaster recovery, audits, and operational processes.

Support HR team with onboarding/offboarding, employee records, HR databases, reports, administrative tasks for engagement initiatives, and coordinate HR documentation while gaining practical HR experience.

Support ICE Invoice Management workflows and system controls for mortgage servicing. Maintain fee codes, investigate invoice issues, assist testing and reporting, monitor controls, prepare KPI and exception reports, and coordinate remediation and process improvements.