Jobs at Full Potential Solutions

Conducts end-to-end, high-volume US recruiting, including candidate sourcing, screening, behavioral interviews, profiling, hiring-manager presentations, interview scheduling, system updates, and support for team hiring targets. The role requires onsite work in Pasig City and a night-shift schedule.

Develop and maintain conversational AI applications using platforms such as Cognigy, Yellow.ai, Kore.ai, Lex, LUIS, Dialogflow, and IBM Watson. Build API integrations and complex application logic with Node.js or Python, optimize code, support iterative NLU/NLP improvements, define performance metrics, analyze chatbot data, and collaborate with business, product, and engineering stakeholders in Agile teams.

Manages a specialized customer service team in a fintech, risk, and fraud environment. Responsibilities include hiring, coaching, performance management, goal achievement, team direction, problem resolution, supervisory audits, and adapting priorities to operational challenges. The role requires call center or shared-services leadership experience, knowledge of fintech operations, and preferably risk, fraud, KYC, or AML experience. The position is onsite and requires schedule flexibility.

Provides second-line technical support for US tax and accounting issues. Responsibilities include resolving escalated tickets, advising on federal and state tax forms, guiding reconciliations and ledger adjustments, supporting QuickBooks, Xero, and tax software, communicating with US clients, documenting solutions, and mentoring Tier 1 agents. The role requires US tax and accounting experience, strong English communication, analytical problem-solving, and availability during US business hours.

Provides phone-based technical support by troubleshooting customer hardware, software, internet, email, installation, and system issues. Educates customers on support options, seeks first-call resolution, manages expectations, protects confidentiality, and documents solutions. Requires strong communication, problem-solving, multitasking, PC and mobile device knowledge, software installation experience, networking fundamentals, and technical support experience in a telecommunications call-center environment. Evening, night, weekend, and holiday shift availability is required, along with willingness to upsell.

Engage new customers to advance pending orders, resolve concerns, prevent cancellations, coordinate service updates, modify orders, and identify upselling or cross-selling opportunities. The role requires strong customer service, retention, communication, troubleshooting, organization, and multitasking skills in a technical call center environment. Advisors must be available for flexible shifts and handle customer interactions across varying technical levels.

Reviews transactions and customer information to identify fraud, AML concerns, account takeovers, and other suspicious activity. Contacts customers and financial institutions to verify transactions, requests KYC documentation, documents investigations, resolves escalations, and supports customer service. The role requires accurate, timely risk decisions, strong communication, onsite shift work, and participation in process improvement.

Provides omnichannel customer support for Coinbase by investigating, troubleshooting, and resolving issues through phone, messaging, and email. Maintains accurate issue tracking, identifies root causes, escalates defects, educates customers, and sets clear expectations. Serves as a trusted advisor and role model for support agents while working flexible shifts, including weekends, in a fast-paced Manila office environment.

Provides phone-based technical support by troubleshooting hardware, software, internet, email, installation, and system issues. Educates customers, resolves concerns on the first call, manages expectations, protects confidentiality, and identifies sales or upselling opportunities. The role requires strong communication, problem-solving, multitasking, customer service, PC and device knowledge, software installation skills, and availability for shifting schedules, including nights, weekends, and holidays.

Handles customer inquiries through phone, chat, and email in a balanced voice and non-voice role. Responsibilities include collecting and verifying customer information, researching remittance transactions, reviewing documents, updating statuses, coordinating with partners, and meeting performance metrics. The role requires strong English communication, customer service, multitasking, research, attention to detail, computer navigation, typing proficiency, and willingness to work onsite in Davao City on rotating schedules, including weekends and holidays.

Provides onsite desktop and IT support, troubleshooting hardware, software, operating systems, networking, accounts, and connectivity issues. Installs and maintains hardware, peripherals, and software; performs account management, upgrades, documentation, and user training. Responds to client requests, diagnoses technical problems, communicates solutions, and collaborates with senior team members on site-wide implementations. Requires strong customer service, communication, organization, teamwork, adaptability, and willingness to work onsite, shifting schedules, and project-based assignments.

Handles customer inquiries through phone, chat, and email in a 50% voice and 50% non-voice role. Responsibilities include gathering and verifying customer information, researching remittance transactions, reviewing documents, coordinating with partners, and meeting performance metrics. The position requires strong communication, customer service, multitasking, research, computer navigation, and attention to detail. It is an onsite role in Pune with rotating shifts, including weekends and holidays.

Manage and coach sales and retention teams in a fast-paced call center environment. Responsibilities include driving performance, monitoring calls, hiring and training agents, managing service levels, supporting upsell and retention efforts, analyzing reports, addressing performance issues, ensuring policy compliance, and improving processes. The role also involves collaborating with management, interacting with client executives, and supporting customer lead qualification.

The Assistant Controller oversees accounting operations, financial reporting, month-end and year-end close, reconciliations, audits, internal controls, tax compliance, and multi-entity consolidation. The role supervises accounting staff, supports budgeting and forecasting, monitors cash flow, improves accounting processes, assists with ERP enhancements, and provides financial analysis to leadership. A CPA, strong US GAAP knowledge, progressive accounting experience, and supervisory experience are required.

Drives full-cycle recruitment for corporate roles, including sourcing, screening, interviewing, offer negotiation, and onboarding handoff. Builds talent pipelines, optimizes ATS and recruitment workflows, analyzes hiring metrics, advises hiring managers and executives, trains interviewers, and delivers a strong candidate experience. Partners with HR and Marketing on employer branding and provides leadership with hiring progress and performance reports.

Provides technical customer support through phone and chat, troubleshooting devices, software, internet, email, installations, and telecommunications services. Resolves issues on the first contact, educates customers about support options, protects confidentiality, documents solutions, and sets expectations. Requires strong communication, problem-solving, multitasking, customer service, and upselling abilities, along with familiarity with computers, networking hardware, operating systems, software installation, and shifting schedules.

Reviews customer transactions and account activity to identify fraud, AML concerns, account takeovers, and other risks. Contacts customers and financial institutions to verify transactions, requests KYC and compliance documentation, resolves risk reviews, documents findings, handles escalations, and supports customer service. The role requires accurate decision-making, strong communication, attention to detail, schedule flexibility, and onsite work in Davao City.

Reviews financial transactions to identify fraud, AML concerns, account takeovers, and other risks. Contacts customers and banking institutions to verify transactions, gathers KYC and compliance documents, documents findings, resolves escalations, supports customer service, and contributes to process improvement. The role requires accurate decision-making, strong communication, customer protection skills, computer proficiency, and willingness to work onsite in Pune on rotating shifts, weekends, and holidays.

Leads high-volume, end-to-end corporate recruitment campaigns, manages hiring pipelines and targets, and oversees a team of recruiters. Partners with hiring managers, operations, and HR to align workforce needs, provides recruitment reporting, improves sourcing and screening workflows, ensures policy compliance, and maintains a positive candidate experience.

Leads conversational AI engineering teams, including hiring, coaching, delivery planning, stakeholder management, and technical documentation. Oversees Cognigy and Amazon Lex/Amazon Q chatbot and voice-bot implementations, conversational design, NLU/LLM practices, testing, monitoring, integrations, reliability, observability, incident response, security, and compliance.