Jobs at Full Potential Solutions

Supervise QA Analysts and ensure consistent service-quality evaluations across call center or BPO operations. Develop quality-monitoring frameworks, scorecards, and reports; analyze performance data to identify trends and improvement opportunities; collaborate with operations and training teams; provide coaching and actionable feedback; conduct calibration sessions; present quality metrics to management; and ensure compliance with company and client standards.

Drives high-volume talent sourcing for customer service, technical support, and sales roles. Builds candidate pipelines through job boards, social media, Boolean searches, referrals, community events, campus recruitment, and government job fairs. Screens applicants, manages ATS records, re-engages dormant candidates, and tracks sourcing funnel metrics. The role requires meeting aggressive hiring targets, supporting recruitment campaigns, working flexible shifts, and traveling locally for recruitment events.

Leads large-scale, multi-account contact center operations across voice and non-voice channels. Oversees managers and support functions, ensuring KPI, SLA, client satisfaction, profitability, compliance, workforce optimization, and continuous improvement. Manages operational P&L, labor costs, client governance, business continuity, employee engagement, and scaling initiatives. Requires senior-level BPO leadership, multi-channel delivery expertise, financial management, and enterprise client relationship skills.

Manage daily operations for a telecommunications campaign, ensuring KPI achievement, compliance, service quality, and client satisfaction. Lead supervisors and team leads, coordinate with cross-functional teams, analyze performance metrics, implement corrective actions, and support coaching and development. Serve as the primary client contact, lead business reviews, and contribute to forecasting, capacity planning, and resource allocation.

Handles customer inquiries through phone, chat, and email in a 50% voice and 50% non-voice role. Gathers and verifies customer information, researches remittance transactions, reviews documents, updates statuses, and coordinates with partners to ensure delivery. The role requires meeting performance metrics, providing reliable customer service, and working onsite in a shifting schedule that includes weekends and holidays.

Supports lifestyle-assistance operations by researching availability and pricing, contacting doctors’ offices, hotels, salons, customer service teams, and vendors, organizing information in Google Sheets, creating calendar invitations, and sourcing gifts. Requires strong communication, organization, problem-solving, web navigation, typing, and customer service skills. The role involves shifting schedules, including evenings, nights, weekends, and holidays, along with background and drug screening.

Tracks and follows up on customer quotations across industrial products and services, coordinates with sales, engineering, and operations, documents activity in CRM or ERP systems, resolves quote-related roadblocks, and supports quote-to-order conversion. The role also maintains quote reporting, customer records, dashboards, and communication workflows while prioritizing strategic accounts and delivering a positive customer experience.

Manages seat capacity planning, utilization audits, and resource allocation across production sites. Administers client and system IDs across ACD, CRM, and ticketing platforms, ensuring proper role mapping, security compliance, access reviews, and SLA completion. Produces operational reports, maintains auditable transaction logs, monitors capacity thresholds, escalates utilization risks, and recommends mitigation strategies. Coordinates with IT, Facilities, Operations, and capacity planning teams. Requires onsite night-shift work in Davao City.

Supports members by handling personal and lifestyle-related tasks, including researching vendor availability and pricing, contacting businesses, organizing information in Google Sheets, creating calendar invites, and sourcing gifts. The role works with copilots, operations teams, vendors, and businesses rather than directly communicating with members initially. Requires strong organization, communication, web navigation, problem-solving, scheduling flexibility, and computer skills.

Leads a sales and retention contact-center team by coaching agents, monitoring calls, managing performance, supporting hiring and training, analyzing trends, improving processes, and ensuring service-level and compliance goals are met. The role also develops upsell performance, manages client interactions, addresses performance issues, and supports customers qualifying for business leads in a fast-paced, onsite, shifting-schedule environment.

Prospect into advertising agencies and brand advertisers through email, phone, LinkedIn, and sales tools. Qualify opportunities, handle objections, research accounts, and book discovery meetings for Account Executives. Maintain accurate Salesforce records, personalize outreach, support pipeline growth, and collaborate with sales leadership to improve messaging, targeting, and lead-generation processes.

Provides high-level support to a C-level executive by managing complex calendars, communications, action items, travel, information systems, and professional-personal schedule integration. The role requires proactive judgment, discretion, exceptional organization, strong written and verbal communication, and advanced Microsoft 365 skills. The assistant coordinates across time zones, anticipates needs, protects executive capacity, and ensures follow-through on commitments in a high-volume environment.

Retains prospective customers who want to cancel orders, handles outbound service calls, reschedules installations, explains order and installation status, coordinates with dispatch, and modifies pending orders to adjust speeds, features, and customer information. The role requires sales, retention, customer service, problem-solving, communication, multitasking, data entry, and schedule flexibility. Work is onsite and may include evenings, weekends, holidays, overtime, background checks, and a medical assessment.

Develop and maintain conversational AI applications using platforms such as Cognigy, Yellow.ai, Kore.ai, Lex, LUIS, Dialogflow, and IBM Watson. Build API integrations and complex application logic with Node.js or Python, optimize code, support iterative NLU/NLP improvements, define performance metrics, analyze chatbot data, and collaborate with business, product, and engineering stakeholders in Agile teams.

Manages a specialized customer service team in a fintech, risk, and fraud environment. Responsibilities include hiring, coaching, performance management, goal achievement, team direction, problem resolution, supervisory audits, and adapting priorities to operational challenges. The role requires call center or shared-services leadership experience, knowledge of fintech operations, and preferably risk, fraud, KYC, or AML experience. The position is onsite and requires schedule flexibility.

Provides second-line technical support for US tax and accounting issues. Responsibilities include resolving escalated tickets, advising on federal and state tax forms, guiding reconciliations and ledger adjustments, supporting QuickBooks, Xero, and tax software, communicating with US clients, documenting solutions, and mentoring Tier 1 agents. The role requires US tax and accounting experience, strong English communication, analytical problem-solving, and availability during US business hours.

Provides phone-based technical support by troubleshooting customer hardware, software, internet, email, installation, and system issues. Educates customers on support options, seeks first-call resolution, manages expectations, protects confidentiality, and documents solutions. Requires strong communication, problem-solving, multitasking, PC and mobile device knowledge, software installation experience, networking fundamentals, and technical support experience in a telecommunications call-center environment. Evening, night, weekend, and holiday shift availability is required, along with willingness to upsell.

Reviews transactions and customer information to identify fraud, AML concerns, account takeovers, and other suspicious activity. Contacts customers and financial institutions to verify transactions, requests KYC documentation, documents investigations, resolves escalations, and supports customer service. The role requires accurate, timely risk decisions, strong communication, onsite shift work, and participation in process improvement.

Provides omnichannel customer support for Coinbase by investigating, troubleshooting, and resolving issues through phone, messaging, and email. Maintains accurate issue tracking, identifies root causes, escalates defects, educates customers, and sets clear expectations. Serves as a trusted advisor and role model for support agents while working flexible shifts, including weekends, in a fast-paced Manila office environment.

Provides onsite desktop and IT support, troubleshooting hardware, software, operating systems, networking, accounts, and connectivity issues. Installs and maintains hardware, peripherals, and software; performs account management, upgrades, documentation, and user training. Responds to client requests, diagnoses technical problems, communicates solutions, and collaborates with senior team members on site-wide implementations. Requires strong customer service, communication, organization, teamwork, adaptability, and willingness to work onsite, shifting schedules, and project-based assignments.