Cloud Monitoring Administrator

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
What you'll do: Cloud Monitoring Administrator in the Enterprise will...
We are hiring an Associate to administer our SolarWinds platform and monitor Windows, Linux, network and application infrastructure. You will build and tune monitoring, act first on alerts, and log in to servers to investigate and resolve issues before they affect users.
SolarWinds administration

• Install, configure, upgrade and maintain SolarWinds Orion / Hybrid Cloud Observability modules (NPM, SAM, SCM, NTA, NCM, WPM, Log Analyzer).
• Add and manage nodes, interfaces, volumes and application templates; discover new devices via Network Sonar.
• Create and tune alerts, thresholds, dependencies and escalation rules to reduce noise and false positives.
• Build custom dashboards, views and scheduled reports for operations and management.
• Manage polling engines, agents (agent-based and agentless), WMI/SNMP credentials and platform health.
• Perform routine maintenance: database cleanup, license tracking, certificate and service checks, backups.

Infrastructure monitoring

• Monitor Windows and Linux servers for CPU, memory, disk, services, processes and event logs.
• Monitor applications such as IIS, SQL Server, Apache/Tomcat, Active Directory, Exchange and custom services.
• Monitor network devices (routers, switches, firewalls, load balancers, wireless controllers) for availability, interface utilization, bandwidth, errors and latency.
• Respond to alerts 24x7 in shifts, triage incidents, and escalate to L2/L3 or application teams with clear diagnostics.
• Onboard new servers and applications into monitoring as per the change process.

Hands-on server work

• Log in to Windows servers (RDP) and Linux servers (SSH) to validate alerts and perform first-level troubleshooting.
• Check and restart services, review logs, clear disk space, and verify connectivity (ping, traceroute, telnet, nslookup).
• Install and troubleshoot SolarWinds agents, SNMP and WMI configuration on servers.

Process and documentation

• Create and update tickets in ITSM tools (ServiceNow or Jira) within SLA.
• Maintain SOPs, runbooks and monitoring inventory; share shift handovers and daily health reports.
• Support audits, patching windows and maintenance mode scheduling.

What you'll bring:

• 2-4 years of hands-on experience as a SolarWinds administrator.
• Knowledge of monitoring tools, such as Nagios, Zabbix, PRTG, SCOM, Dynatrace, AppDynamics, Datadog, New Relic, Splunk or Grafana/Prometheus.
• Proven experience monitoring Windows servers, Linux servers, network devices (routers, switches, firewalls) and business applications.
• Hands-on server experience: has logged in to servers via RDP and SSH and performed basic tasks independently.
• Basic Windows Server administration: services, Event Viewer, Task Manager, disk management, IIS basics, user and permission checks.
• Basic Linux administration: common commands (top, df, du, free, ps, grep, systemctl, journalctl), file permissions and log navigation.
• Understanding of SNMP, WMI, ICMP and agent-based polling, plus networking basics (TCP/IP, DNS, ports, firewalls).
• Familiarity with ITIL incident, change and problem processes and an ITSM ticketing tool.
• Willingness to work in rotational shifts, including weekends when rostered.
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India , visit ZS India office locations | Where we work | ZS .
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com