TAC Engineer 2 - Software

Reposted One Month Ago
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Heredia, Heredia, CRI
In-Office
Junior
Artificial Intelligence • Cloud • Information Technology • Consulting
The Role
Provide design, implementation, migration, optimization and TAC-level support for Aruba/HPE networking products. Deliver pre/post-sales consulting, create design and migration documents, simulate solutions in lab, troubleshoot authentication/PKI/DB issues, present quarterly reviews, and travel to customer sites for consulting and training.
Summary Generated by Built In
TAC Engineer 2 - Software

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Looking for 2+ years of experience in supporting Aruba Products and Customers

Responsibilities:

  • Provide pre and post sales Design and consulting services to Aruba-HPE teams, customers and partners for various technologies and solutions.
  • Provide Complete services lifecycle for the customers including Plan, Design, Implementation, Migration and Optimization
  • Plan: Creating customer requirement document and business outcome plan
  • Design: Creating high level and low-level design documents based on customer requirements
  • Implementation: Preparing the installation plan includes Network implementation plan and Network ready for use plan
  • Migration: Preparing migration including Method of Procedure and migration validation checks
  • Optimization: Working on continuous improvement of network operations, uptime and security conformance.
  • Ability to multitask and work independently when required, with little supervision or direction
  • Excellent oral and written communication skills, presentation and interpersonal skills, and the ability to interface to senior levels of the customer organization
  • Formulate action plans (technical and operational) for analysing and resolving reported issues.
  • Simulate customer designs in lab.
  • Participate in solution development and publications for knowledge base.
  • Work effectively in a team environment including Aruba and Customer colleagues; QA, engineers, and field organizations.
  • Required to travel to customer sites for consulting, training purposes, business reviews.
  • Provide Quarterly Customer Review meetings, providing technical status and recommendations
  • Demonstrable experience identifying areas-of-opportunity for process improvement.

Required Qualifications

  • Bachelor degree in Computer Engineering or Electrical Engineering is nice to have
  • 2+ experience with one or more of the following Aruba products; IAPs/Controllers, Airwave, ClearPass, Central, Aruba switches, or also non-aruba security products like Cisco ISE is an added advantage.
  • Advanced English Level
  • Knowledge of authentication protocols and servers required (802.1x, RADIUS).
  • Complete understanding of authentication methods (EAP-PEAP, EAP-TLS, EAP-MSCHAPv2)
  • Installation and configuring of Linux systems, shell scripting. Understanding of Docker containers is preferred.
  • Good understanding of Database concepts (RDBMS), SQL, PostGRESQL.
  • Knowledge on Certificates (X.509), SSL symmetric and asymmetric encryption.
  • Skilled in network design and implementation (knowledge and hands on preferred).
  • Working knowledge of AD-domains, Forests, 2-way transitive trust.

Preferred Qualifications (in detail) :

  • Technical and consulting experience supporting networking products and solutions with advanced expertise in network switching, routing and security highly desired.
    • Industry certifications like CCIE, CWNA, ACCP, ACCX, ACMP, ACMX, ACDX and RHEL preferred.
    • Radius (authentication, Authorization, Attributes, CoA, Accounting, etc.)
    • SNMP based monitoring and AMON troubleshooting
    • Linux installations and troubleshooting skills
    • TACACS (Authentication, Authorization including per-command)
    • PKI (CA, Certs, Encryption, Trust, Client-side config)
    • Captive Portal (Redirects, Logins, Walled Garden)
    • Web Programming (PHP, HTML, JavaScript)
    • Cloud technologies (Docker, Kubernetes, AWS, Azure)
    • 802.1x (EAP-PEAP, EAP-TLS, Supplicant config, Server trust, wired/wireless differences)
    • Network Device AAA (Experience with AAA on different switches, WLAN controllers, VPN concentrators, integration with Radius solutions)
    • Policy Enforcement (ACLs, Firewalls, dACLs, web redirection, VLAN switching)
    • Windows Sysadmin (AD, DC, Domains/Groups, GPO)
    • LDAP (DB structure, user/computer objects/groups)
    • SQL (DB structure, filter creation), Strong knowledge of POSTGRES
    • API (XML, SOAP, REST, Python)
    • VPN (IPSEC, Policy, AAA)
    • NAC (Posture check, NAP, Policy Framework)
    • Networking (Routing, DNS, DHCP)
    • Load-Balancing (Web, DNS, and Radius LB)
    • Strong networking basics, with sound understanding of various L2 / L3 protocols
    • Strong understanding of wireless concepts

Work Schedule: Mon-Fri-10am-7pm

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#costarica#networking

Job:

Engineering

Job Level:

TCP_02

    

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

Skills Required

  • 2+ years supporting Aruba products and customers
  • Experience with Aruba products (IAPs/Controllers, AirWave, ClearPass, Central, Aruba switches)
  • Advanced English level
  • Knowledge of authentication protocols and servers (802.1x, RADIUS)
  • Understanding of authentication methods (EAP-PEAP, EAP-TLS, EAP-MSCHAPv2)
  • Installation and configuring of Linux systems and shell scripting
  • Understanding of Docker containers
  • Good understanding of database concepts (RDBMS), SQL, PostgreSQL
  • Knowledge of certificates (X.509), SSL/TLS encryption
  • Skilled in network design and implementation (L2/L3, switching, routing, VLANs)
  • Working knowledge of Active Directory domains, forests, and transitive trusts
  • Bachelor degree in Computer or Electrical Engineering (nice to have)
  • Technical consulting experience with network switching, routing, and security
  • Familiarity with TAC workflows, troubleshooting tools, and knowledge-base development
  • Experience with APIs (XML, SOAP, REST) and scripting with Python
  • Experience with PKI, TACACS, SNMP monitoring, captive portals, VPN/IPsec, LDAP, DNS, DHCP, load balancing, ACLs and firewalls
  • Experience with cloud/container technologies (Docker, Kubernetes, AWS, Azure)
  • Familiarity with web technologies (PHP, HTML, JavaScript)

Hewlett Packard Enterprise Compensation & Benefits Highlights

  • Parental & Family Support — Parental leave is frequently highlighted as a standout, with extended fully paid time off and transition support for new parents. Additional offerings like backup childcare and family-care programs strengthen the family-friendly profile.
  • Retirement Support — Retirement programs, including employer-supported 401(k) matching, are consistently cited as solid components of the package. Feedback suggests these offerings contribute meaningful long-term financial support.
  • Wellbeing & Lifestyle Benefits — Work-life and wellness features such as Wellness Fridays, flexible/hybrid work, and volunteer time off are commonly emphasized. Feedback suggests these elements enhance balance and day-to-day experience.

Hewlett Packard Enterprise Insights

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The Company
HQ: Houston, TX
85,422 Employees
Year Founded: 2015

What We Do

In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology. More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.

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