Scope:
- Core responsibilities to support the global customers using Dispatcher Warehouse Management System (WMS) application.
- Gaining knowledge to become a techno-functional expert in WMS product.
- Taking ownership of customer issues and resolve them by analysing the logs and source code.
- Raising requests with PD team to fix existing application issues.
- Having effective customer communication
Technical Environment:
- Backend: Oracle DB
- Software: Pro*C, PL/SQL
- Frontend: Java, Spring Boot, React JS
- Scripting & Development: JavaScript, Unix Shell Scripting
- Integrations: REST API, SOAP API, Flat file Integration
- IM / PM / CM: ServiceNow Platform, JIRA
What you’ll do:
- Provide application support to global customers on WMS product with end-to-end ownership, proactive and innovative approach.
- Driving resolution of customer issues mostly of high complexity and criticality including non-functional / performance related issues.
- Provides direction and inputs for Root Cause analysis and proposes prevention ideas.
- Demonstrates high technical expertise as required to support concerned solution, for e.g.,
- DBMS (ex: SQL, Oracle) for application support; reviewing and improving queries execution etc.
- Code debugging
- Troubleshooting application issues
- Product and Domain:
- Develop good knowledge of product features and functionalitie
- Possess good knowledge of relevant industry domain and business processes of the customers
- Demonstrates good capability to have interactions related to business process impact and work-arounds with customers during issue resolution
- Proactively gains knowledge of new features and functionalities in future releases
- Guides/assists team members to resolve medium complexity issues.
- Collaborates with TAM and supports consumption/adoption improvement plans.
- Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness.
- Communicates (verbal and written) effectively with customers and Blue Yonder stakeholders, pro-actively guides team members to communicate and influence customer positively.
- Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners, provides guidance on collaboration challenges.
- Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).
What we are looking for:
- Bachelor’s degree in computer science, IT, or related field.
- 2+ years of experience in Application Support domain.
- Knowledge on any Warehouse Management System application (preferably Dispatcher WMS) or Supply Chain domain
- Strong analysis skill in PL/SQL or Pro*C
- Demonstrable experience in analysing code and supporting of enterprise applications
- RDBMS concepts, SQLs
- Good to have Java, Unix Shell Scripting knowledge.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- Bachelor's degree in computer science, information technology, or a related field
- 2+ years of experience in application support
- Knowledge of a warehouse management system application, preferably Dispatcher WMS, or the supply chain domain
- Strong PL/SQL or Pro*C analysis skills
- Experience analyzing code and supporting enterprise applications
- Knowledge of relational database concepts and SQL
- Java knowledge
- Unix Shell Scripting knowledge
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
