Spectrum Jobs

Supervisor, Security Operations Center

Spectrum

Supervisor, Security Operations Center

Posted Yesterday

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Charlotte, NC, USA

In-Office

Junior

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Supervises a Security Operations Center team responsible for monitoring incidents, assessing threats, coordinating investigations, and distributing situational intelligence. Manages shift performance, compliance, training, stakeholder communication, and emergency decision-making. Reviews and improves security procedures while supporting corporate security leaders with risk recommendations. The role operates in an office environment and may require weekend and holiday shifts.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Looking to channel your leadership skills into a critical security role? As Supervisor, Security Operations Center at Spectrum, you will guide a team dedicated to safeguarding company assets, coordinating incident response and providing timely intelligence to key stakeholders. Your expertise will ensure seamless operations and proactive threat management that directly supports Spectrum's mission to protect what matters most.
How You'll Make an Impact

Lead and manage a team of Security Operations Specialists to monitor and analyze incidents, identifying risks and threats to Spectrum assets
Supervise collection and assessment of information from multiple electronic platforms including phone, email, instant messaging, security access and video surveillance systems
Oversee incident management functions, ensuring coordination with stakeholders and initiation of cases in Spectrum's investigative management system
Ensure accurate and timely dissemination of information and situational reports to security leaders and stakeholders
Manage shift personnel performance and compliance with Spectrum standard operating procedures
Facilitate ongoing training and professional development for team members, supporting their growth
Communicate with Corporate Security leaders, providing informed recommendations on actual or potential risks and threats
Continuously review and optimize standard operating procedures for improved efficiency and effectiveness

Working Conditions

Office environment
Ability to work weekends and holidays based on operational requirements

What You'll Bring to Spectrum
Required Qualifications
Education

Bachelor's degree or equivalent experience

Experience

2+ years of equivalent military, law enforcement or security operations center work experience

Skills

Self-starter able to execute tasks and lead team members in all aspects of incident
Demonstrated experience leading a team during stressful situations by providing clear direction and guidance
Ability to manage team to work multiple priorities simultaneously, working efficiently and effectively under tight deadlines and in a stressful environment
Ability to effectively communicate with executive leadership and provide concise situational awareness and seek critical details and guidance when necessary
Effective decision-making ability during emergencies
Effective research and analytical skills
Effective documentation and written communication skills with the ability to prepare executive level situational reports
Effective oral communication skills with the ability to present incident details in a clear and concise manner to regional security leaders and executive level management
Effective computer proficiency in Microsoft office applications, GIS systems, and other open-source search engines and applications
Organization and planning skills
Technical competence for video and alarm monitoring systems
Effective interpersonal skills and ability develop and maintain working relationships with all levels of leadership

Preferred Qualifications
Experience

1+ years of supervisory or leadership experience

Skills

2+ years of experience working in an operations center
Working knowledge and experience with various security technologies, access control systems, incident management software, and other video surveillance software
Knowledge of security operations and procedures applicable to a 24-hour environment
Strong customer service and service delivery orientation

GSE450 2026-85000 GSE450 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

Bachelor's degree or equivalent experience
2+ years of equivalent military, law enforcement, or security operations center experience
Ability to lead team members during incidents and stressful situations
Ability to manage multiple priorities under tight deadlines
Executive-level communication and situational awareness skills
Emergency decision-making ability
Research, analytical, documentation, and written communication skills
Oral communication and presentation skills
Computer proficiency with Microsoft Office, GIS systems, and open-source search tools
Organization and planning skills
Technical competence with video and alarm monitoring systems
Interpersonal and relationship-management skills
1+ years of supervisory or leadership experience
2+ years of operations center experience
Experience with security technologies, access control, incident management, and video surveillance software
Knowledge of security operations and procedures in a 24-hour environment
Strong customer service and service delivery orientation

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — The 401(k) program is described as dollar‑for‑dollar up to 6% of pay, with many roles also receiving an additional 3% employer retirement contribution. Feedback suggests this creates a notably strong foundation for long‑term savings.
Healthcare Strength — Core medical, dental, and vision coverage is paired with health accounts and mental‑health resources, with up to $1,500 funded into a healthcare account for some national plans. Company materials also indicate efforts to keep employee premiums stable over time.
Parental & Family Support — Paid parental leave (six weeks for parents, 14 weeks for birth mothers), fertility benefits, and up to $15,000 for adoption/surrogacy reimbursement are highlighted. These offerings indicate meaningful support for family building and caregiving needs.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.