Be an Early Applicant
Building a better future for this generation and the next.
The Role
Supervise a roadside transportation breakdown dispatch team, ensuring timely dispatch, call center performance, operational efficiency, policy compliance, employee development, customer service, and effective scheduling. Coach and motivate breakdown specialists, handle escalated events, adjust priorities, and maintain service standards across the operation.
Summary Generated by Built In
Are you ready to lead a team that keeps things rolling-literally? As the Supervisor, Transportation Breakdown (Market Place Operations), you'll be the driving force behind our Roadside team's success. You will be responsible for ensuring operational performance, supporting employee development, motivating breakdown specialists, and maintaining high service standards across the call center.
What You'll Be Rockin':
Perks & Highlights:
Qualifications
Minimum
Preferred
USD 67,100.00 - 100,700.00 per year
Compensation:
Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 10/18/2026
EOE, including disability/vets
What You'll Be Rockin':
- Coach & Cheerleader: Guide your team to greatness in dispatch timeliness, phone metrics, and operational efficiency.
- Trainer Extraordinaire: Help team members grow with personalized development and motivation.
- Policy Pro: Keep things compliant and clear with company procedures.
- Customer Whisperer: Step in when needed to ensure top-notch event handling.
- Flex Master: Adjust schedules and juggle priorities like a scheduling ninja.
Perks & Highlights:
- Be the go-to leader in a fast-paced, high-impact environment.
- Collaborate with a team that values hustle, heart, and humor.
- Make a real difference in how we support customers on the road.
Qualifications
Minimum
- High School Diploma/GED and 5 years' experience in a related field (Transportation, Call Center). The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
- Requires strong knowledge of MS Office
- Excellent communication skills to work effectively with teams throughout organization
Preferred
- Degree in related discipline strongly desired
USD 67,100.00 - 100,700.00 per year
Compensation:
Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 10/18/2026
EOE, including disability/vets
Skills Required
- High school diploma or GED and 5 years of experience in a related field such as transportation or call center operations
- Alternatively, a bachelor's degree in a related discipline and 3 years of related experience
- Alternatively, a master's degree and 1 year of related experience
- Alternatively, a Ph.D. and up to 1 year of related experience
- Strong knowledge of Microsoft Office
- Excellent communication skills for working effectively with teams throughout the organization
- Degree in a related discipline
- Current authorization to work in the United States without current or future sponsorship
What the Team is Saying
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Jenny Arias
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Cox Enterprises Compensation & Benefits Highlights
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Retirement Support — The 401(k) features eligibility after 90 days with an automatic 2% contribution and a dollar-for-dollar match up to 6%, for up to 8% from the company. This structure is highlighted as a standout element of the package.
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Healthcare Strength — Multiple medical plan choices (Core PPO, Premium PPO, and an HSA-eligible HDHP) with in-network preventive care covered at 100%, alongside mental-health and wellness resources, indicate robust healthcare support. Plan options and wellness tools are emphasized across benefits materials.
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Parental & Family Support — Paid parental leave, adoption assistance, comprehensive fertility coverage, childcare/backup-care support, and resources such as Milk Stork and gender-affirming care signal strong support for families. Additional life-stage supports like menopause care further broaden the offering.
Cox Enterprises Insights
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The Company
What We Do
Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!
Why Work With Us
Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.
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Cox Enterprises Teams
Product & Tech
About our Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
