Spectrum Jobs

Supervisor, Community Solutions Inbound Sales

Spectrum

Supervisor, Community Solutions Inbound Sales

Posted Yesterday

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Greensboro, NC, USA

In-Office

Mid level

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Supervise and coach inbound sales agents, drive sales targets, monitor calls and performance metrics, maintain service quality, implement sales strategies, and manage recruiting, goal-setting, and performance reviews. The role also requires cross-department collaboration, customer relationship management, and oversight of daily team operations.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you thrive in leading teams to exceed goals while ensuring customers receive seamless service? Spectrum Community Solutions is seeking a Sales Supervisor to coach and guide inbound sales agents, driving outstanding results across our residential services. Your leadership will help shape exceptional customer experiences and propel Spectrum's growth.
How You'll Make an Impact

Lead and motivate inbound sales agents to surpass sales targets
Provide ongoing coaching and feedback to foster agent development
Oversee daily team operations, maintaining high performance standards
Monitor calls and performance metrics to ensure quality customer service
Implement new sales strategies to maximize sales opportunities
Manage recruiting, hiring, goal-setting and performance reviews
Build relationships with other departments for business alignment

Working Conditions

Office environment with moderate noise levels
Variable work hours based on business needs

What You'll Bring to Spectrum
Required Qualifications
Education

High School diploma or equivalent

Experience

2-3+ years inside sales experience
1-2+ years supervisory experience, preferably in inside sales or call centers

Skills

Ability to read, write, speak and understand English
Supervise, motivate and optimize sales teams
Recruit and develop sales professionals
Strong customer relations and communication abilities
Knowledge of Spectrum products and services

Preferred Qualifications
Education

2+ years post high school education

Experience

Supervisory experience in inside sales or call centers

Skills

Act with honesty and integrity
Communicate effectively verbally and in writing
Organize, prioritize and manage multiple projects
Work independently and with others to resolve issues
Adapt quickly to changing business needs
Proficient with computers and billing systems
Listen and address customer needs
Reliable, patient and consistent attendance

#LI-MS2
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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

High school diploma or equivalent
2-3+ years of inside sales experience
1-2+ years of supervisory experience, preferably in inside sales or call centers
Ability to read, write, speak, and understand English
Ability to supervise, motivate, and optimize sales teams
Ability to recruit and develop sales professionals
Strong customer relations and communication abilities
Knowledge of Spectrum products and services
2+ years of post-high-school education
Supervisory experience in inside sales or call centers
Honesty and integrity
Effective verbal and written communication
Ability to organize, prioritize, and manage multiple projects
Ability to work independently and collaboratively to resolve issues
Ability to adapt quickly to changing business needs
Proficiency with computers and billing systems
Ability to listen to and address customer needs
Reliable, patient, and consistent attendance
Ability to work lawfully in the United States without employment-based immigration sponsorship

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — The 401(k) program is described as dollar‑for‑dollar up to 6% of pay, with many roles also receiving an additional 3% employer retirement contribution. Feedback suggests this creates a notably strong foundation for long‑term savings.
Healthcare Strength — Core medical, dental, and vision coverage is paired with health accounts and mental‑health resources, with up to $1,500 funded into a healthcare account for some national plans. Company materials also indicate efforts to keep employee premiums stable over time.
Parental & Family Support — Paid parental leave (six weeks for parents, 14 weeks for birth mothers), fertility benefits, and up to $15,000 for adoption/surrogacy reimbursement are highlighted. These offerings indicate meaningful support for family building and caregiving needs.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.