Spectrum Jobs

Supervisor, Community Solutions, Central Operations

Spectrum

Supervisor, Community Solutions, Central Operations

Posted 2 Hours Ago

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Morrisville, NC, USA

In-Office

Mid level

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Supervise a 24x7 Community Solutions Response Center team supporting managed Wi-Fi network surveillance and customers. Responsibilities include coaching staff, managing workflows, improving monitoring and ticketing processes, analyzing communication and outage metrics, coordinating issue resolution, supporting system enhancements, hiring and training employees, and maintaining operational procedures. The role is office-based and includes after-hours on-call responsibilities.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you have a passion for leading technical teams and ensuring seamless network operations? At Spectrum, you'll supervise the Community Solutions Response Center, guiding a skilled group in Managed Wi-Fi network surveillance and customer support. Your leadership will elevate operational efficiency and customer satisfaction, driving meaningful results for our business and clients.
How You'll Make an Impact

Guide and mentor the CSCO team by coaching, training and providing actionable feedback
Oversee workflow and help achieve established goals, contributing to the effective operation of Community Solutions
Ensure adherence to Spectrum's departmental policies, procedures and practices
Collaborate on system enhancements to improve call and truck roll avoidance, MTTD, MTTR and workforce effectiveness
Interview, select and train new team members to strengthen the team's capabilities
Analyze communication metrics and implement process improvements for internal and external customer support
Assess and optimize web-based tools to boost operational effectiveness
Ensure all processes and procedures are implemented, understood and followed during assigned shifts
Compile and correlate reports including outage logs and trouble call reports to improve service and performance
Communicate workflow issues and outages to other functional groups to enhance operational efficiency

Working Conditions

Office-based role
Operate in a 24x7 Network Operations Environment
After-hours on-call responsibilities

What You'll Bring to Spectrum
Required Qualifications
Education

Two-year degree or certificate
Industry recognized Professional Level Network Certification or equivalent work experience

Experience

3+ years network troubleshooting in a 24x7 Operations Center
3+ years NOC, Dispatch, Call Center Tier or help desk support experience
2+ years wireless access point and wireless router experience
1+ year managing a 24x7 Operations Center
1+ year commercial Wi-Fi networks experience

Skills

Ability to read, write, speak and understand English
Ability to manage a diverse employee base
Organizational and motivational skills, prioritizing work
Effective customer service skills and initiative
Work effectively across organizational boundaries to resolve issues
Positive contribution to process improvement teams and system/software implementation projects
Review, analyze and audit reports and information for accuracy and efficiency
Collect data, establish facts and draw valid conclusions to solve problems
Interpret technical instructions and reports
Understanding of HFC, WiFi, Fiber Optic and Converged networks
Proficient with Microsoft Office Suite, Instant Messaging, Webex
Proficient with monitoring and ticketing tools such as Remedy
Familiarity with Spectrum products and services
Ability to write routine reports and correspondence
Distinguish and identify colors for alarm states in tools and software

Preferred Qualifications
Education

Two-year degree or certificate with emphasis in telecommunications or IT

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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

Two-year degree or certificate
Industry-recognized professional-level network certification or equivalent work experience
At least 3 years of network troubleshooting experience in a 24x7 operations center
At least 3 years of NOC, dispatch, call center Tier, or help desk support experience
At least 2 years of wireless access point and wireless router experience
At least 1 year of experience managing a 24x7 operations center
At least 1 year of commercial Wi-Fi network experience
Ability to read, write, speak, and understand English
Ability to manage a diverse employee base
Organizational, motivational, prioritization, and customer service skills
Ability to work across organizational boundaries to resolve issues
Ability to analyze reports, collect data, establish facts, and solve problems
Understanding of HFC, Wi-Fi, fiber optic, and converged networks
Proficiency with Microsoft Office Suite, instant messaging, and Webex
Proficiency with monitoring and ticketing tools such as Remedy
Familiarity with Spectrum products and services
Ability to distinguish colors for alarm states in tools and software
Two-year degree or certificate emphasizing telecommunications or IT

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — A 401(k) with a dollar‑for‑dollar match up to 6% plus an additional 3% company retirement contribution for many roles is repeatedly highlighted, signaling strong long‑term savings support. Materials also note broad eligibility across job postings, reinforcing retirement as a core pillar.
Affordable Benefits — Health coverage costs are framed as stable because the company says it has absorbed the full premium increases for medical, dental, and vision for the past 12 years, helping keep paycheck deductions steadier than typical trends. This emphasis on cost control is prominently featured on the careers site.
Wellbeing & Lifestyle Benefits — Tuition‑free degree options via Guild and free or discounted Spectrum services (internet/TV/mobile where available) are positioned as signature offerings that add everyday value beyond base pay. Education and connectivity perks are consistently promoted across role postings.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.