C.H. Robinson is seeking a Strategic Customer Success Manager to join our APAC Managed Solutions team. In this key position, you will be responsible for growth and retention of strategic global accounts. The main objective is to ensure our customers are deriving maximum value and utilization from our technology and services via relationship-focused client management. You will drive results through strategic business reviews and strategic account plans and owns the customer value proposition.
At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.
Responsibilities:The duties and responsibilities of this position consists of, but are not limited to, the following:
Grow Profitably:
Manage top and bottom lines of the account (~$7M+ in Net Revenue annually)
Global account P&L / Financial management, including expense management
Maintain monthly revenue projections and accurate resource allocation
Leverage customer specific data, requirements, and expectations to create viable supply chain solutions
Global Capabilities:
Champion the enterprise technical and operational capabilities to customer goals and requirements
Manage customer expectations and requirements and plan desired outcomes aligned with strategy
Develop collaborative strategic plan reflecting both the customer and C.H. Robinson’s visions
Advocate and utilize the enterprise project-based delivery model
Customer Relationships:
Align internal and external business functions across all global regions to support long term strategic plan
Develop initiatives and manage projects to support customer value proposition
Develop trusting strategic relationships with executive level customer contacts and align 3x3 leadership
Drives the holistic plan to ensure operational excellence and serve as an escalation point
Align with customer on business management processes and planning cycles
Understand industry and market trends and apply to customer strategy and business reviews
Stay informed of changes within customer business through regular customer communication
Talent:
Global oversight of all teams that work with dedicated customers, this includes regional Customer Service Managers.
Provide guidance and mentoring to the Service Delivery teams
Promote a collaborative culture within the team
Foster a mindset of growth and continuous improvement
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required:
Bachelor’s degree from accredited college or university
Minimum 6 years of related industry experience
Ability to travel up to 25% (domestically and internationally)
Preferred:
Advanced proficiency in Microsoft Office Suite of programs
Knowledge of Supply Chain and/or Logistics industry
Presentation experience with internal and external key decision makers
Demonstrated experience in consultative and strategic sales
Ability and desire to work in a fast-paced environment
Strong negotiation and conflict resolution skills
Advanced written and verbal communication skills
Demonstrates skill of managing internal and external customer expectations
Proven ability to build, lead, and foster a team-oriented environment
Values a diverse and inclusive work environment
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.
Skills Required
- Bachelor's degree from accredited college or university
- Minimum 6 years of related industry experience
- Ability to travel up to 25% (domestically and internationally)
- Work on-site with peers five days a week
- Advanced proficiency in Microsoft Office Suite of programs
- Knowledge of Supply Chain and/or Logistics industry
- Presentation experience with internal and external key decision makers
- Demonstrated experience in consultative and strategic sales
- Ability and desire to work in a fast-paced environment
- Strong negotiation and conflict resolution skills
- Advanced written and verbal communication skills
- Demonstrates skill of managing internal and external customer expectations
- Proven ability to build, lead, and foster a team-oriented environment
- Values a diverse and inclusive work environment
C.H. Robinson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about C.H. Robinson and has not been reviewed or approved by C.H. Robinson.
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Healthcare Strength — Comprehensive medical, dental, vision, life, disability, and mental health coverage is offered alongside FSAs and employer HSA contributions. Feedback suggests health coverage is often viewed as strong and supportive of wellbeing.
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Retirement Support — A 401(k) with a dollar-for-dollar company match and an Employee Stock Purchase Plan strengthen long-term financial security. Additional offerings like performance bonuses and charitable matching further bolster the package.
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Leave & Time Off Breadth — Paid time off, paid holidays, sick time, volunteer time, and role-based FTO/PTO structures provide multiple avenues for rest and flexibility. Feedback suggests generous PTO and work-from-home options are valued by many employees.
C.H. Robinson Insights
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
