Infra & VDI Engineering Manager, Associate/VP

JOB RESPONSIBILITIES

• Manage and support enterprise infrastructure platforms with primary accountability for server, storage, and VDI services, ensuring stability, resiliency, and operational excellence.
• Lead the operational management, capacity planning, lifecycle management, and continuous improvement of the VDI platform, driving stable delivery of end-user virtualization services, enhancement of user experience, and roadmap planning for platform evolution.
• Oversee the day-to-day health, maintenance, patching, upgrade planning, lifecycle management, and capacity management of infrastructure platforms.
• Support the design, implementation, and continuous improvement of infrastructure solutions aligned with business, technology, security, and control requirements.
• Partner with application owners, information security, end user services, project teams, and vendors to deliver infrastructure services and resolve operational issues in a timely and controlled manner.
• Provide secondary coverage for network operations, including coordination and support across LAN/WAN, data center connectivity, switching, routing, firewall-related operations, and issue resolution.
• Drive strong operational discipline across incident, problem, change, release, configuration, and recovery processes.
• Maintain infrastructure standards, technical procedures, operating documentation, and recovery runbooks to support consistency and audit readiness.
• Support production stability initiatives, resiliency enhancements, platform optimization, and disaster recovery preparedness.
• Monitor service health and performance metrics, identify risks and control gaps, and implement improvement actions as appropriate.
• Participate in infrastructure projects including technology refresh, migration, expansion, data center activities, and platform modernization.
• Engage with regional and global technology teams to align local implementation with enterprise standards and strategic direction.
• Support internal audit, regulatory review, risk and control assessments, and vendor governance activities as required.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Solid experience in enterprise infrastructure engineering or production support, ideally within a structured and high-availability environment.
• Strong knowledge of server, storage, virtualization, and VDI platforms in enterprise environments.
• Proven hands-on experience in VDI opetations and administration, with strong expertise in Citrix VDI platforms and related technologies, including day-to-day support, service delivery, capacity planning, lifecycle management, performance optimization, and end-user experience improvement.
• Good understanding of infrastructure operations across Windows and Linux platforms, including system administration, patching, hardening, and support practices.
• Familiarity with enterprise storage operations, backup and recovery concepts, and resiliency / disaster recovery requirements.
• Working knowledge of core networking concepts and operational support across switching, routing, firewall, VPN, and data center environments.
• Experience working within formal operational frameworks covering incident, problem, change, and configuration management.
• Strong problem-solving skills, sound judgment, and the ability to assess operational risk and escalation needs.
• Strong written and verbal communication skills, with the ability to work effectively across local and regional/global teams.
• Ability to manage competing priorities and support production issues, maintenance activities, and controlled change windows.

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Experience in asset management, fund management, securities, banking, or other regulated financial institutions.
• Familiarity with mainstream international enterprise technologies and platforms such as VMware, Microsoft, Red Hat, Dell EMC, HPE, NetApp, Cisco, Palo Alto, and Fortinet.
• Experience supporting multi-site, production and disaster recovery environments.
• Exposure to automation and scripting using PowerShell, Python, Ansible, or equivalent tools.
• Familiarity with enterprise monitoring, logging, and service management platforms.
• Experience in vendor coordination, audit support, control documentation, and platform standardization.
• Relevant certifications such as VMware, Microsoft, Red Hat, Cisco, or ITIL are a plus.
• For Vice President level candidates, demonstrated strength in stakeholder management, cross-functional coordination, and delivery leadership is preferred.

About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​