Strategic Account Manager

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Hiring Remotely in Paris, Île-de-France
In-Office or Remote
Artificial Intelligence • Cloud • Edtech • HR Tech • Sales • Software
360Learning makes it easy to build a culture of Collaborative Learning, Upskill from within, & win the battle for skills
The Role
At 360Learning, our largest enterprise clients represent more than just revenue — they are long-term strategic partners at the heart of our growth and impact. These organizations (often 50,000+ employees, including CAC40 leaders) are complex, multi-layered ecosystems where value creation requires much more than transactional account management.

As a Strategic Account Manager (SAM), your mission is to position 360Learning as a key partner in their HR and L&D transformation to both secure strategic accounts and increase ARR.

To do this, you will:
- Build deep internal visibility within each client organization: You’ll work to be known and trusted not only by existing sponsors but across key functions and hierarchies (L&D, HR, IT, business units, top leadership). Your ability to navigate complexity and map decision centers will be key to identifying new opportunities and unlocking scale

- Drive use case expansion: Our clients start with a few use cases (e.g., onboarding, sales enablement), but the true power of 360Learning lies in scaling collaborative learning across the business. You will act as a consultative partner, helping them discover, test, and scale new applications of our platform that deliver measurable business impact.

- Create long-lasting strategic relationships: Beyond selling, you will establish yourself as a trusted advisor. You’ll develop high-touch relationships with senior stakeholders — especially within L&D and HR leadership — through regular strategic conversations, executive reviews, workshops, and in-person engagements. Your credibility, insight, and empathy will build trust over time, laying the foundation for long-term, high-value partnerships.

Within 1 month, you will:

  • Learn to navigate Convexity, our working environment 
  • Meet the global team through virtual coffee meets and happy hour
  • Understand our product offering through training and the onboarding process
  • Learn our sales processes, tools and frameworks
  • Discover your territory

Within 3 months, you will:

  • Analyze your assigned accounts in depth to design tailored action plans
  • Establish strong executive relationships across your accounts (HR, L&D, C-Level)
  • Co-create 12–24 month strategic account plans with clear revenue and partnership goals
  • Identify key business challenges and use cases with a consultative mindset

Within 6 months, you will:

  • Drive multiple high-value upsell opportunities with the support of cross-functional teams (Presales, Professional Services, Product, Customer Success)
  • Become the internal champion for your clients, orchestrating resources to deliver impact
  • Secure strategic alignment at the executive level to scale adoption
  • Demonstrate discipline in maintaining your CRM hygiene at the highest level

Within 12 months, you will:

  • Deliver significant YoY growth across each account (targeting > €500k € of new bookings)
  • Accurately forecast on a weekly and monthly cadence to meet and exceed set quotas
  • Lead contract renewals and expansion negotiations end-to-end
  • Be recognized internally and externally as a strategic partner and enterprise expert

The Skills Set:

  • 8+ years of experience in enterprise account management or strategic sales in SaaS B2B, or consulting
  • Proven success managing large, complex accounts with multi-year roadmaps and 200k – 500k+ deal sizes
  • Strong consultative selling skills – able to connect business challenges to solutions and ROI
  • Track record of building trust-based relationships with CHROs and senior HR stakeholders
  • Knowledge of enterprise HR/L&D transformation is a strong plus
  • Experience working with CAC40 or top French/global enterprise groups
  • Native French and fluent English proficiency
  • Enthusiasm for our working environment explained here:  https://bit.ly/Convexity_360L

What we offer:

  • Compensation: Package includes base salary, a variable component and equity
  • Benefits: Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage, Employee Care Line
  • Balance: Flexible hours, Total work from home possible 🏠
  • Diversity, Equity, and Inclusion: We have 6 active ERGs, including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
  • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
  • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes: https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

The Interview Process:

  • Phone Screen with our Talent Acquisition Manager
  • Discovery Meeting with our Sales Director EMEA (KAM Enterprise)
  • Case Study with our Sales Director EMEA (KAM Enterprise) and our VP Sales Enterprise
  • Clarification Meeting with the team and our CSP Director France
  • Culture Fit Meeting with our Chief Revenue Officer
  • Ref Checks
  • Offer !

  • ⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC

What the Team is Saying

Caroline
Vlad
Jillian

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The Company
HQ: Paris
400 Employees
Year Founded: 2013

What We Do

Performance-driven learning & development teams achieve business impact with 360Learning. L&D teams leverage AI and collaborative learning to pinpoint skills gaps, capture knowledge from experts, and deliver it to learners when needed most. 360Learning’s learning platform is equipped with powerful LMS automation, collaborative learning Academies, tools to create a top-notch learner experience, and an AI-powered Skills ontology to activate skills-based learning. Employees upskill, customers learn, and partners are trained—all from one place.

360Learning partners with 2,500+ companies to deliver impactful learning. Founded in 2013, the company has raised $240 million and built a team of 400+ across New York, Paris, London, and Germany. 360Learning pioneered collaborative learning, launched the first AI certification for L&D, and founded the L&D Collective community to foster knowledge sharing and relationship building.

Why Work With Us

We are powered through our culture called Convexity (more info here: http://bit.ly/Convexity_360L). We focus a lot on making an impact, but also maintaining "Your Life, Your Way", where we believe you can be successful anywhere. We are strong-believers in documenting our process, sharing continuous feedback and having low authority.

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Remote Workspace

Employees work remotely.

360Learning is a remote-first employer. We have entities in France, the UK, Germany, Spain, the US, and Canada. We also offer a monthly allowance for our remote employees to create a productive workspace at home, or to rent a co-working space.

Typical time on-site: None
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