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The Role
Leads store customer interactions, recommends Spectrum products and services, drives sales goals, mentors Store Specialists, and supports store leadership. Responsibilities include inventory control, cash management, payment processing, escalations, store appearance, customer education, and operational feedback. The role requires strong communication, basic math, computer skills, customer service and sales experience, flexibility for scheduled shifts and overtime, and the ability to stand for extended periods and lift up to 35 pounds.
Summary Generated by Built In
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you enjoy connecting customers with the latest technology while supporting your team's success? As a Store Lead at Spectrum, you will guide customers through products and services, mentor store specialists and contribute to sales achievements. Your efforts directly shape the customer journey and drive the store's performance.
How You'll Make an Impact
Working Conditions
What You'll Bring to Spectrum
Required Qualifications
Education
Experience
Skills
Preferred Qualifications
Skills
#LI-RLW2
SRL103 2026-80535 SRL103 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Do you enjoy connecting customers with the latest technology while supporting your team's success? As a Store Lead at Spectrum, you will guide customers through products and services, mentor store specialists and contribute to sales achievements. Your efforts directly shape the customer journey and drive the store's performance.
How You'll Make an Impact
- Guide customers through Spectrum products and services to ensure a seamless experience from welcome to checkout
- Apply sales strategies to identify opportunities and achieve sales goals
- Educate customers and provide solutions tailored to their needs with comprehensive knowledge of Spectrum offerings
- Support store leadership and team members by assisting with inventory control, cash management and handling escalations
- Mentor Store Specialists by sharing sales expectations, tools and resources
- Maintain store appearance according to planogram directives and accurately process payment transactions
- Provide constructive feedback to store leadership regarding sales opportunities and operations
Working Conditions
- Operate in a retail environment with moderate noise
- Required to wear a uniform
What You'll Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent
Experience
- 1-2 years of sales experience
- 1-2 years of customer service experience
Skills
- Ability to read, write and speak English
- Basic math proficiency
- Ability to work scheduled shift hours and overtime as needed
- Stand for prolonged periods and lift up to 35 lbs
- Communicate clearly and professionally with employees, customers and suppliers in person, by phone and in writing
- Demonstrate self-motivation and a competitive drive to exceed sales goals
- Carry a positive and professional demeanor
- Pay attention to detail and solve problems effectively
- Use computers and software applications
- Manage multiple tasks in a fast-paced team environment
- Prioritize, organize effectively and work independently
Preferred Qualifications
Skills
- Familiarity with the latest technology and devices
#LI-RLW2
SRL103 2026-80535 SRL103 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Skills Required
- High school diploma or equivalent
- 1-2 years of sales experience
- 1-2 years of customer service experience
- Ability to read, write, and speak English
- Basic math proficiency
- Ability to work scheduled shifts and overtime as needed
- Ability to stand for prolonged periods and lift up to 35 pounds
- Clear and professional communication with employees, customers, and suppliers
- Self-motivation and competitive drive to exceed sales goals
- Positive and professional demeanor
- Attention to detail and effective problem-solving skills
- Ability to use computers and software applications
- Ability to manage multiple tasks in a fast-paced team environment
- Ability to prioritize, organize effectively, and work independently
- Familiarity with the latest technology and devices
- Ability to work lawfully in the United States without employment-based immigration sponsorship
What the Team is Saying
Eilisa
Group Vice President, Service Delivery Applications
Stephanie
Sr. Director, Video Tools & Automation
Raquenel
Senior Director, Product Insights
Mary
GVP, Network Security Operations
Kat K.
Director of Field Operations
Spectrum Compensation & Benefits Highlights
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Retirement Support — The 401(k) program is described as dollar‑for‑dollar up to 6% of pay, with many roles also receiving an additional 3% employer retirement contribution. Feedback suggests this creates a notably strong foundation for long‑term savings.
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Healthcare Strength — Core medical, dental, and vision coverage is paired with health accounts and mental‑health resources, with up to $1,500 funded into a healthcare account for some national plans. Company materials also indicate efforts to keep employee premiums stable over time.
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Parental & Family Support — Paid parental leave (six weeks for parents, 14 weeks for birth mothers), fertility benefits, and up to $15,000 for adoption/surrogacy reimbursement are highlighted. These offerings indicate meaningful support for family building and caregiving needs.
Spectrum Insights
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The Company
What We Do
At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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Stamford, CT
Atlanta, GA
Austin, TX
Baton Rouge, LA
Charlotte, NC
Chesapeake, VA
Denver, CO
Las Vegas, NV
Los Angeles, CA
Metairie, LA
Oklahoma City, OK
Omaha, NE
Phoenix, AZ
West Warwick, RI
Saint Louis, MO
San Diego, CA
Springfield, VA
Stamford, CT
Tulsa, OK
Wichita, KS
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