JOB SUMMARY
Manages the daily kitchen utility operations. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen associates not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and associate satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area.
OR
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
• Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Schedules events, programs, and activities, as well as the work of others.
• Monitors the inflow of ordered materials and the maintenance of current materials.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Assists with an effective dish room equipment repair and maintenance program.
• Conducts china, glass and silver inventories.
• Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
• Coordinates banquet plating and food running with Banquet Chef and Banquet Maitre'd.
• Enforces proper breakdown procedures for banquets, restaurants, room service and associate cafeteria.
• Ensures compliance with all Food & Beverage policies, standards and procedures.
• Ensures compliance with all applicable laws and regulations.
• Inspect supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.
• Inspects food holding and transport equipment and maintains in working order.
• Manages all equipment, china, glass and silver and ensures adequate clean supplies of each.
• Operates and maintains all department equipment and reports malfunctions.
• Performs all duties of utility associates as necessary.
• Purchases appropriate supplies and manage inventories according to budget.
• Supervises dish room shift operations.
• Knows and implements brand’s Safety Standards.
Providing and Ensuring Exceptional Customer Service
• Attends meetings and communicates with executives and peers as an effort to improve quality of service.
• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Empowers associates to provide excellent customer service.
• Sets a positive example for guest relations.
Managing and Conducting Human Resource Activities
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Recruits, interviews, selects, hires, and promotes associates in the organization.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Ensures property policies are administered fairly and consistently.
• Trains associates in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.
• Supports a departmental orientation program for associates to receive the appropriate new hiring training to successfully perform their job.
Skills Required
- High school diploma or GED plus 4 years experience in procurement, food and beverage, culinary, or related area.
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major plus 2 years experience in procurement, food and beverage, culinary, or related area.
- Supervisory experience managing dish room, kitchen helpers, or similar non-cooking kitchen staff.
- Experience ordering and managing supplies, inventories, and smallwares within a budget.
- Knowledge of Food & Beverage policies, applicable laws/regulations, brand safety standards, and loss prevention procedures.
- Ability to coordinate banquet plating and service operations with banquet chef and maitre d'.
- Ability to inspect, operate, and maintain kitchen utility equipment and manage repair programs.
- Experience recruiting, training, and managing associate performance and conducting orientations.
Marriott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .
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Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
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Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.
Marriott International Insights
What We Do
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
