It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What You Get to Do
Join a team shaping the future of AI-native software development at ServiceNow. Our mission is to build the platforms, frameworks, and developer experiences that enable engineering teams to create, modernize, and operate applications in an AI-first world.As a Staff Software Engineer, you will design and develop scalable platform capabilities that improve developer productivity, accelerate application delivery, and bring AI-powered workflows directly into the software development lifecycle.
You will work across backend services, developer tooling, and modern web technologies to create reusable solutions that can be adopted across engineering organizations.
Responsibilities
- Design, develop, and deliver high-quality, scalable, and maintainable software using industry best practices for architecture, code quality, testing, and operational excellence.
- Build AI-native developer experiences that help engineers create, test, deploy, and operate applications more efficiently.
- Partner closely with product managers, architects, and engineering teams to understand requirements and drive solutions from concept through production.
- Design and develop reusable platform services, APIs, and frameworks that can be leveraged across multiple engineering organizations.
- Leverage AI technologies to streamline software development workflows, automate repetitive tasks, and improve developer productivity.
- Build modern, responsive user experiences using contemporary frontend frameworks.
- Act as a technical leader by driving architecture discussions, mentoring engineers, and influencing engineering best practices.
- Continuously improve platform reliability, scalability, performance, and observability.
- Evaluate and adopt emerging AI technologies, tools, and development patterns that enhance engineering effectiveness.
To Be Successful in This Role, You Have
- Passion for applying AI to solve real-world developer productivity and software engineering challenges.
- Deep expertise in Java and modern backend development.
- Strong experience building scalable distributed systems and enterprise-grade applications.
- Experience with JavaScript/TypeScript and modern frontend frameworks such as React.
- Strong understanding of data structures, algorithms, object-oriented design, design patterns, and performance optimization.
- Experience designing and consuming RESTful APIs and microservices architectures.
- Experience building cloud-native applications and services.
- Strong analytical, problem-solving, and system design skills.
- Proven ability to operate effectively in complex, highly collaborative engineering environments.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 10+ years of professional software engineering experience.
- Strong proficiency with:
- Java
- JavaScript / TypeScript
- Node.js
- React
- REST APIs
- Distributed Systems
- Cloud Platforms (AWS, Azure, or GCP)
- Container Technologies (Docker, Kubernetes)
- Experience with developer productivity platforms, internal developer portals, SDLC tooling, CI/CD systems, or platform engineering initiatives.
- Hands-on experience using AI-powered development tools such as Cursor, Windsurf, GitHub Copilot, Claude Code, or similar technologies.
- Experience integrating GenAI, AI agents, MCP, LLM-powered workflows, or AI-assisted automation into engineering solutions.
- Experience improving engineering efficiency through automation and AI-driven workflows.
For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional InformationWork Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Skills Required
- 10+ years of professional software engineering experience
- Deep expertise in Java and modern backend development
- Strong proficiency with JavaScript and TypeScript
- Strong proficiency with Node.js
- Strong proficiency with React
- Experience designing and consuming REST APIs
- Experience building scalable distributed systems and enterprise-grade applications
- Experience with cloud platforms such as AWS, Azure, or GCP
- Experience with container technologies including Docker and Kubernetes
- Experience with developer productivity platforms, internal developer portals, SDLC tooling, CI/CD systems, or platform engineering initiatives
- Hands-on experience using AI-powered development tools such as Cursor, Windsurf, GitHub Copilot, Claude Code, or similar
- Experience integrating GenAI, AI agents, MCP, LLM-powered workflows, or AI-assisted automation into engineering solutions
- Experience improving engineering efficiency through automation and AI-driven workflows
- Strong understanding of data structures, algorithms, object-oriented design, design patterns, and performance optimization
- Strong analytical, problem-solving, and system design skills
- Ability to operate effectively in complex, highly collaborative engineering environments
- Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving
What the Team is Saying
ServiceNow Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as robust, with multiple medical plan options, strong dental/vision, and access to mental-health resources. Feedback suggests the breadth and quality of healthcare offerings are standout aspects of the package.
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Leave & Time Off Breadth — Flexible PTO, paid holidays, company-wide wellbeing days, and paid volunteer time are emphasized. Feedback suggests these options provide meaningful flexibility and support for time away.
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Equity Value & Accessibility — Equity is a notable part of total rewards, including RSUs and an employee stock purchase plan with a purchase discount. Feedback suggests these programs meaningfully enhance total compensation.
ServiceNow Insights
What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company, you can grow your career faster.
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ServiceNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.
