Jobs at ServiceNow

Lead AI product strategy and strategic operations across an enterprise software portfolio. Track revenue, customers, costs, metrics, and industry trends; support quarterly reviews and annual planning; conduct market sizing and buy-build-partner assessments; manage executive and cross-functional stakeholder alignment; and oversee AI initiatives that drive growth and operational efficiency.

Leads Security and Risk Services delivery across the Americas, managing senior consultants and business process consultants. Drives customer implementations, services revenue, strategic transformation, AI-powered automation adoption, delivery quality, executive relationships, partner collaboration, and practice growth. Develops business plans, expands the ServiceNow Security and Risk footprint, mentors consulting teams, and represents the company with industry and regulatory communities. Travel up to 40% annually.

Lead development of AI-powered employee experiences on a web surface. Define product specifications, success metrics, roadmaps, and strategic bets; partner with ML, engineering, UX, data science, marketing, and customer teams; translate user feedback and ambiguous problems into scalable enterprise capabilities; and guide rollout strategies and feedback loops for products serving large user bases.

Leads ServiceNow’s ITAM and ITOM services practice across the Americas. Defines strategy, market positioning, business plans, and revenue growth objectives; manages senior consultants and business process consultants; ensures delivery quality and profitability; develops executive customer relationships; guides transformation roadmaps; leads partner and cross-functional collaboration; drives thought leadership, sales strategy, capability development, and adoption of AI-powered asset and operations automation.

Leads software engineering teams building AI-native and cloud-native ServiceNow applications. Responsibilities include hiring, coaching, performance management, technical strategy, architecture, product roadmap collaboration, delivery accountability, customer engagement, and organizational leadership. The role drives responsible AI adoption, including LLM integration, prompt engineering, retrieval systems, agentic workflows, evaluation, safety, privacy, and monitoring. It also develops engineering talent, manages execution metrics, supports incident response, and influences cross-functional and executive stakeholders.

Own architecture and technical design for Workplace Service Delivery capabilities across employee self-service, request fulfillment, and CRM/field-service integrations. Translate complex requirements into precise specifications, orchestrate AI coding agents, and build verification harnesses with automated testing, evaluation suites, CI/CD gates, and security controls. Monitor production AI reliability, prevent prompt injection and data leakage, mentor senior engineers, and collaborate with product, UX, and platform teams. The role requires scalable enterprise software experience and strong AI-native engineering expertise.

Generates and qualifies early-stage sales meetings through phone, email, social, and event follow-up. Documents prospect interactions in ServiceNow systems, applies defined qualification criteria, collaborates with sales, marketing, renewals, development, and management teams, and hands off qualified meetings for opportunity validation. The role requires meeting KPI expectations, participating in development simulations, learning AI-enabled outreach tools, and building foundational cloud and SaaS knowledge.

Own post-sales commercial performance, retention, expansion, adoption, and value realization across high-value US manufacturing accounts. Serve as a strategic advisor to CIOs and senior IT leaders, translate business priorities into ServiceNow roadmaps, lead complex transformations, drive AI consumption, manage customer health metrics, and coordinate Sales, Delivery, Product, and other cross-functional teams. Build executive relationships, communicate data-driven value narratives, mitigate renewal risk, and represent customer feedback in product planning.

Designs, builds, and operates cloud-native reliability, release, and test platforms. Responsibilities include Kubernetes platform engineering, CI/CD and GitOps integration, automated testing, observability, deployment validation, progressive delivery, chaos engineering, infrastructure automation, and developer self-service tooling. The role resolves complex infrastructure and networking challenges, improves release quality and operational reliability, participates in architecture decisions, collaborates across engineering teams, and mentors engineers.

The Senior CRM Account Executive will drive ServiceNow CRM specialty-solution success in the manufacturing sector. Responsibilities include territory strategy, account planning, customer value realization, digital transformation strategy, solution-roadmap alignment, and coaching account executives and sales development representatives. The role partners with customers, internal specialists, and external partners to identify opportunities and manage sales cycles. Travel is expected at 30–50%.

Generate new SaaS business revenue across state and local government accounts through account and territory planning, prospect research, relationship development, and field sales. Build C-suite relationships, lead account strategy across cross-functional teams, advise customers on IT roadmaps, coordinate specialists, negotiate deals, achieve sales targets, and promote customer success. Travel up to 50% may be required.

Lead technical pre-sales activities for Moveworks across Energy, Transportation, and Core Services accounts. Conduct discovery workshops, deliver product demonstrations, position solutions, build client relationships, guide strategic account programs, support sales targets, provide product feedback, analyze competition, and participate in marketing events. Collaborate closely with Sales, Product Management, Product Marketing, partners, professional services, and executives.

Provide senior technical strategy for ServiceNow’s Risk and Security practice by co-creating partner architectures, reusable solution assets, proofs of concept, training, and executive briefings. Guide partners on competitive positioning, AI-enhanced capabilities, capability maturation, certification, and commercialization. Collaborate with partner architects, solution engineers, product teams, sales, and partner managers to improve practice maturity, pipeline influence, self-sufficiency, and competitive win rates.

Develop and execute pricing and packaging strategies for ServiceNow’s Customer and Industry Workflow businesses. Partner with product, pricing, sales, finance, marketing, operations, and GTM teams to implement monetization plans, track pricing KPIs, identify growth opportunities, conduct market and competitor research, analyze data, and secure leadership alignment and Pricing Committee approval.

Lead monetization strategy for CRM and Industry Workflow products, including pricing, packaging, prioritization, market research, and analytics. Partner cross-functionally with product, go-to-market, and operations teams to align strategies with corporate roadmaps. Prepare pricing proposals for committee approval, contribute to long-term business planning, and translate customer and market insights into recommendations for executives and stakeholders.

Build and operate full-stack products spanning ReactJS or Angular frontends, Java and Python backend services, REST APIs, data pipelines, and distributed systems. Deploy and troubleshoot Kubernetes-based services, including Kafka streaming and ClickHouse data stores. Integrate LLMs, AI agents, retrieval, and agentic workflows into products. Own quality through testing, observability, instrumentation, performance optimization, code reviews, and production operations while partnering with product, design, and engineering teams.

Conduct research on LLM mid-training and post-training, agentic architectures, reasoning, planning, memory, tool use, retrieval, and multi-agent systems. Build reproducible experimentation and evaluation harnesses, develop benchmarks, analyze model failures, and create novel training, architecture, and evaluation approaches. Independently lead research from hypothesis through validated prototype and measurable impact, collaborating with engineering and communicating findings through publications, patents, or open-source work.

Manage and grow a team of Sales Executives focused on new business across Switzerland and Austria. Responsibilities include territory and quota planning, sales strategy, pipeline and forecast management, executive-level customer engagement, opportunity development, recruiting, coaching, and performance management. The role partners closely with sales, technical, professional services, legal, marketing, and operations teams to achieve quarterly and annual revenue goals.

Designs, builds, operates, and evaluates AI-native agentic capabilities across the sales and order lifecycle. Responsibilities include creating autonomous workflows, authoring prompts and guardrails, testing probabilistic behavior, building conversational experiences, integrating APIs and business systems, ensuring production safety and reliability, and supervising AI coding agents. The role also requires full-stack delivery, operational ownership, cross-functional collaboration, mentoring, and accountability for quality, security, and customer-facing outcomes.

Resolve complex technical support cases involving the ServiceNow platform, including platform and database-level issues. Troubleshoot using diagnostic tools, logs, JavaScript, Java, SQL, networking, and infrastructure knowledge. Communicate with customers and development teams, coordinate escalations, and provide timely solutions through multiple support channels. Mentor junior support engineers, contribute to process and product improvements, and deliver high-quality customer service.