Jobs at ServiceNow

ServiceNowのCRMソリューション営業として、担当テリトリーの営業戦略立案、Cレベルとの商談、製品デモ、提案、案件管理、クロージング、アカウントマネジメントを担います。アカウントエグゼクティブ、ソリューションコンサルタント、パートナーと連携し、新規商談や継続収益を創出します。CRM/CX領域の知識、エンタープライズ向けソリューション営業経験、AI活用への理解、日本語・英語でのコミュニケーション力が求められます。

Own the architecture, development, and operation of large-scale search infrastructure powering AI agents. Lead indexing, ingestion, enrichment, retrieval, vector and multimodal search, knowledge graph, reliability, and performance initiatives. Partner with Ranking, ML, Platform, and AI teams to deliver scalable, permission-aware enterprise search capabilities. Provide technical vision, mentorship, cross-team influence, and leadership for multi-quarter infrastructure programs.

Leads the strategy, information architecture, governance, and roadmap for enterprise design-system documentation. Establishes content standards, taxonomies, contribution workflows, and scalable publishing practices; coordinates guidance across design, engineering, product, and accessibility teams. Improves documentation through research, analytics, support feedback, and adoption data while structuring content for AI retrieval and partnering on AI-assisted authoring, search, validation, and design-to-development workflows.

Own the full renewal lifecycle for enterprise and mid-market ASEAN accounts, developing strategies to maximize retention and revenue. Build executive relationships, manage negotiations, identify expansion opportunities, forecast pipeline, monitor account health, and coordinate Sales, Customer Success, Legal, Finance, and Solution Consulting teams. Mentor junior renewal managers and drive adoption of ServiceNow renewal methodologies, tools, and processes.

Establish the technical vision and architecture for Moveworks’ agentic AI harness. Develop algorithms for planning, tool use, memory, reflection, evaluation, and reliable task completion. Prototype and benchmark agent systems, connect AI with enterprise knowledge, permissions, and workflows, and guide promising approaches into production. Collaborate across research, infrastructure, product, search, relevance, and security teams while mentoring senior engineers and shaping technical strategy.

Oversee APAC partner-delivered service performance, governance, SLAs, KPIs, quality, costs, capacity, transitions, escalations, and continuous improvement. Serve as the primary liaison between ServiceNow and delivery partners, coordinate cross-functional stakeholders, manage operational reporting and change control, and protect customer outcomes. The role also aligns global service delivery standards, partner capabilities, resource readiness, and governance processes across distributed teams.

Leads post-sales success for strategic financial services accounts by driving adoption, value realization, renewals, expansion, and business transformation. Builds C-level relationships, orchestrates cross-functional teams and partners, mitigates customer risks, aligns roadmaps and KPIs, and guides Customer Success teams. Advises customers on AI integration, ServiceNow capabilities, organizational change, governance, and operating models while fostering innovation and continuous improvement.

Owns Deloitte’s global ServiceNow Autonomous Workforce and GBS partnership. Develops global partner account and go-to-market plans, aligns regional teams, manages executive relationships, drives pipeline and revenue, leads joint campaigns and enablement, facilitates governance and reporting, and expands ServiceNow-aligned partner capabilities through co-selling and co-innovation.

Lead market success and adoption for an enterprise AI Assistant portfolio. Responsibilities include developing customer and market insights, preparing integrations for general availability, leading launches and early-access programs, gathering customer feedback, enabling sales and customer-facing teams, defining adoption metrics, shaping product requirements, and creating community and marketing content. The role requires extensive enterprise SaaS experience, integration expertise, strong technical understanding of deployment and security considerations, analytical skills, and exceptional communication.

Executive leader responsible for driving global CRM and AI growth, pipeline performance, strategic pursuits, partner engagement, and go-to-market execution. The role aligns sales, marketing, product, industry, customer success, and enablement teams around CRM strategies, while advising senior stakeholders and shaping product and investment priorities. Success requires deep CRM expertise, consultative sales experience, sustained SaaS growth, AI-enabled business practices, and the ability to influence customers, partners, and internal teams.

Leads global 24/7 GSOC operations, including physical security monitoring, travel risk management, badging and access identity management. Oversees staffing, standards, incident response, threat intelligence, emergency notification, vendor performance, budgets, technology optimization, and executive reporting across international locations.

Leads architecture and development of ServiceNow’s enterprise data access layer across multiple database engines. Owns technical direction, data architecture, feature delivery, code and design reviews, testing strategy, performance optimization, production troubleshooting, and cross-team solutions. The role requires deep Java and backend platform expertise, distributed systems knowledge, database experience, technical leadership, mentoring, and responsibility for scalable, reliable, secure platform capabilities.

Develops executive briefing materials, partner narratives, board-ready presentations, and governance artifacts for Global Partnerships & Channels. Coordinates operating cadences, leadership forums, cross-functional workstreams, and executive engagements. Maintains presentation asset libraries, dashboards, partner intelligence outputs, and scorecards while translating complex pipeline and partner data into concise insights. The role requires strong writing, presentation design, business judgment, adaptability, discretion, and proficiency with Microsoft 365 and AI tools.

Supports a Vice President through complex calendar management, leadership meeting coordination, business reviews, goal tracking, reporting, communications, planning, travel, expenses, onboarding, and operational process improvement. The role coordinates priorities, documents decisions, tracks action items, prepares briefing materials, supports team engagement, and identifies opportunities for automation and workflow efficiency.

Build and enhance ServiceNow’s AI Experience Framework using JavaScript, Lit, Node.js, TypeScript, Java, and server-side rendering. Own full-stack architecture, develop reusable conversational interfaces, integrate AI and the Glide platform, and optimize performance and scale. Collaborate with product owners, conduct architecture and code reviews, mentor engineers, and provide technical direction. Preferred experience includes Kubernetes operations, multi-target build systems, and production observability with Grafana and Prometheus.

Serves as the strategic technical interface for global and regional partners, leading pre-sales discovery, demonstrations, solution strategy, proofs of concept, and architectural validation. Advises partners on AI-first offerings, workflow solutions, practice growth, go-to-market strategy, and commercialization. Builds executive relationships, connects technology solutions to measurable business outcomes, coordinates specialist teams, and supports partner-led customer engagements across enterprise domains.

Build, deploy, and operate production machine learning services for document extraction, visual understanding, and agentic automation. Responsibilities include integrating LLMs, designing APIs and pipelines, deploying scalable services on Kubernetes, implementing testing and observability, evaluating model quality, resolving production issues, and collaborating with product and engineering teams on end-to-end features.

Owns the design, delivery, measurement, and continuous improvement of ServiceNow ITSM and ITOM products. Translates stakeholder needs into solution designs, buildable engineering stories, prioritized backlogs, UAT plans, and go-live readiness. Builds production dashboards, evaluates adoption and performance, drives process improvements, and partners with Product Management on pre-GA capabilities and product gaps. Represents outcomes in executive forums and uses AI tools to accelerate requirements, analysis, prototyping, testing, and documentation.

Leads post-sales transformation and customer success for strategic enterprise accounts. Partners with C-level executives, account executives, internal teams, and strategic partners to drive adoption, technical health, renewals, customer satisfaction, expansion, and measurable business outcomes. Identifies risks, establishes success metrics, guides large-scale digital transformations, and leads high-performing customer success or consulting teams in complex, matrixed environments.

Own the strategy and growth of ServiceNow’s online community ecosystem, including contributor acquisition, engagement, retention, employee and expert participation, gamification, advocacy, moderation partnerships, and community intelligence. Analyze participation, sentiment, and quality metrics to provide actionable insights to Product, Marketing, Customer Success, and leadership. Build scalable programs, influence cross-functional stakeholders, and strengthen community health, trust, and business value.