Jobs at ServiceNow

Own and execute a major Customer Success Platform workstream from problem definition through delivery, adoption, and outcome measurement. Translate business needs into requirements and BRDs, prioritize roadmaps, partner with engineering, lead UAT and release communications, and embed AI-driven automation. Track adoption, usage, ROI, and business impact while communicating strategy and risks to senior executives. Influence cross-functional stakeholders without direct authority and set high standards for product craft and execution.

Provide strategic employment-law counsel across EMEA on hiring, dismissals, employee relations, restructurings, works councils, investigations, privacy, litigation, M&A, and workforce transformation. Partner with People, Ethics, Compliance, and senior leadership; develop compliant policies, training, and AI-related employment programs; manage outside counsel; monitor legal developments; and help create legal-service workflows on the ServiceNow Platform.

Sets enterprise-wide security strategy, architecture, standards, and controls across products and platforms. Leads threat modeling for complex and AI-driven systems, directs red-teaming and security assessments, applies AI to detection and vulnerability analysis, makes high-impact risk decisions, represents security leadership externally, and develops senior security engineers.

Leads regional Solution Consulting teams, including managers and individual contributors, while developing coverage plans, coaching talent, supporting strategic sales pursuits, and coordinating resources. Partners with sales leadership on account strategy, value-based selling, executive presentations, channel relationships, and major deals. Oversees recruitment, compensation, resource utilization, and organizational development. Provides thought leadership on AI, digital transformation, ServiceNow technology, SaaS, PaaS, FedRAMP, and DoD-accredited solutions to government executives, partners, press, and analysts.

Own the full sales cycle for ServiceNow CRM and Customer Workflow solutions within a designated territory. Develop account plans, generate pipeline, build executive relationships, lead complex stakeholder sales cycles, communicate solution ROI, and collaborate with consulting, customer success, marketing, and leadership teams to close opportunities and expand customer adoption.

Lead the vision, strategy, and development of ServiceNow’s enterprise search, RAG, question-answering, and conversational AI products. Partner with engineering, ML research, UX, design, and other product teams to deliver customer-centric capabilities, measure relevance and business impact, and drive adoption across the platform. Manage and mentor a team of four or more Product Managers while securing executive alignment and guiding technically complex initiatives.

Leads go-to-market operational and field readiness for new and evolving SaaS offers. The role transforms Lead to Cash processes, coordinates sales and operations tools, develops field enablement frameworks, manages launch plans, and aligns cross-functional stakeholders. Responsibilities include defining milestones, dependencies, KPIs, risks, and success criteria; improving transactability and automation; preparing sellers and technical teams; and delivering data-driven updates to leadership. The position requires matrixed leadership, executive communication, and the ability to drive execution without direct authority.

Lead federal civilian CRM and AI sales for ServiceNow, developing territory strategy, identifying and validating agency opportunities, driving net-new business, and expanding existing CRM deployments. Serve as the federal CRM authority, partner with account teams, systems integrators, and resellers, and enable sales teams to accelerate opportunities. The role requires enterprise software sales experience, federal agency expertise, consultative selling skills, and 30–50% travel.

Lead enterprise architecture and solution design engagements for strategic ServiceNow customers. Translate executive business needs into high-level architectures spanning IT transformation, enterprise service management, digital products, integrations, cloud platforms, and AI. Engage CIOs, CTOs, architects, partners, and internal teams; deliver workshops, best-practice guidance, educational sessions, white papers, and thought leadership. Build trusted relationships and communicate complex technical concepts while aligning ServiceNow solutions to customer strategies and technology landscapes.

Leads customer consulting and implementation engagements for ServiceNow Finance, Source-to-Pay, Legal Operations, and Contract Management solutions. Defines and improves business processes, translates requirements into configuration requirements and user stories, facilitates design workshops, supports testing, prepares deliverables, and guides customer stakeholders. The role also provides training, mentoring, continuous improvement, and occasional sales support while managing complex projects and up to 50% annual travel.

Lead technical solution consulting for Moveworks sales cycles by conducting discovery workshops, delivering product demonstrations, positioning AI and cloud solutions, building customer relationships, guiding strategic account programs, supporting sales goals, advising product management, and contributing to marketing events. The role requires pre-sales expertise, ServiceNow or cloud software knowledge, API and architecture understanding, territory management, and collaboration across sales, product, marketing, partners, and professional services.

Owns strategic post-sale relationships with C-suite stakeholders across major ServiceNow accounts. Leads complex transformations, drives platform adoption, customer satisfaction, retention, renewals, and expansion. Provides executive advisory, governance, escalation management, risk mitigation, value planning, and thought leadership. Partners with sales, delivery, and customer success teams to develop adoption and retention strategies while mentoring colleagues and guiding customers on ServiceNow and responsible AI adoption.

Develops value-based financial models and frameworks that demonstrate the business value of ServiceNow products across industries and functions. Supports go-to-market strategy, value content, service offerings, and enterprise initiatives. Collaborates with product, marketing, sales, and consulting teams, presents to senior stakeholders, and may interact with customers. Requires advanced financial modeling, strategic thinking, cross-functional collaboration, and the ability to manage multiple projects.

Support and lead operational, integrated, business-process, and IT control audits. Responsibilities include planning, walkthroughs, controls testing, audit reporting, issue follow-up, stakeholder communication, and risk assessment. The role also develops AI-enabled audit tools, automations, data analytics, and workflows for evidence gathering, testing, and workpaper preparation, while contributing to Internal Audit methodology and ServiceNow IRM adoption.

Provides technical pre-sales consulting for ServiceNow Security solutions to Federal and DoD customers. Leads security discovery, product demonstrations, proof-of-value engagements, and complex opportunity support. Advises on cybersecurity, compliance, cloud, IT/IoT/OT, and endpoint security environments while translating technical capabilities into business and mission outcomes. Partners with sales, marketing, product management, and solution consulting teams. Requires federal customer experience, cybersecurity expertise, cloud and scripting knowledge, and the ability to obtain a Top Secret clearance.

Own an Employee Workflows product initiative from customer problem through launch and adoption. Develop value propositions, go-to-market strategies, enablement, customer content, usage metrics, and adoption plans. Gather customer and analyst feedback, influence product roadmaps, support pricing and packaging, and guide strategic sales opportunities. Collaborate across product, engineering, design, marketing, sales, partners, and customers. Apply AI product expertise and HR domain knowledge to communicate value and improve market fit.

Leads product vision, strategy, and multi-year roadmaps for enterprise network security solutions. Acts as a cybersecurity and market authority, addresses complex enterprise security challenges, guides architecture with engineering leadership, and advises strategic customers and CISOs. Aligns R&D, sales, customer success, and marketing while mentoring product managers. Integrates research, usability studies, market analysis, and AI capabilities into scalable, user-centric enterprise products.

Build and operate AI-native, agentic applications for field service scheduling, dispatch, and workflows. Develop prompts, instructions, integrations, conversational experiences, automated evaluations, safety guardrails, and testing for nondeterministic behavior. Work directly with customers in forward-deployed environments, monitor production quality, and collaborate with product, UX, and documentation teams.

Leads ServiceNow’s Workplace engineering organization, overseeing engineering managers and delivery of Workplace Service Delivery products and integrations. Establishes AI-native engineering practices, including agentic development, context engineering, verification harnesses, evaluation pipelines, guardrails, observability, and security controls. Owns product roadmap execution, enterprise software quality, customer-embedded delivery, architecture, and development of engineering leaders. Partners with product, UX, platform, sales, professional services, executives, and strategic customers.

Drive strategic growth and executive relationships across major Korean enterprise accounts. Lead AI transformation and workflow automation initiatives, develop ServiceNow solutions aligned with customer outcomes, coordinate global resources and virtual teams, build multi-tiered client partnerships, and achieve financial targets across licenses, renewals, and professional services. The role requires extensive enterprise client management, Korean conglomerate executive relationships, AI transformation sales expertise, and knowledge of ServiceNow-related IT functions.