Jobs at ServiceNow

Provides technical leadership for ServiceNow’s platform access-control and authorization frameworks. Sets architecture strategy, develops secure and scalable software, leads design and code reviews, defines comprehensive testing, resolves complex production issues, and mentors engineers. The role focuses on RBAC, ABAC, policy engines, reliability, performance, observability, CI/CD, AI-agent access security, and cross-team technical influence.

Develop and scale identity and access management solutions across AWS, Azure, Kubernetes, SaaS applications, and internal systems. Design secure access models, automate provisioning, reduce privilege sprawl, operationalize logging and metrics in SIEM tools, improve user access reviews, identify IAM risks, and implement controls. Own IAM initiatives end to end, including requirements, architecture, development, deployment, documentation, and adoption of secure-by-default patterns.

Partners with Sales to lead technical discovery, solution design, demonstrations, proof-of-value engagements, and customer validations for cybersecurity, identity, exposure management, and risk solutions. Advises enterprise security, identity, infrastructure, IT, risk, and executive stakeholders; explains network integrations and business outcomes; develops technical content and training; and supports sales pursuits, events, and competitive evaluations. Travel is typically 25–50%.

Partners with Sales to conduct technical discovery, design cybersecurity solutions, deliver demonstrations, and lead proof-of-value and proof-of-concept engagements. Advises security, identity, infrastructure, IT, risk, and executive stakeholders; translates technical capabilities into business outcomes; supports enterprise sales cycles; develops customer documentation and training; and shares field insights with internal teams. Travel is typically 25–50%.

Research and engineer enterprise large language models across data curation, pretraining, fine-tuning, evaluation, training efficiency, and inference. The role develops novel techniques, builds reproducible training pipelines and evaluation harnesses, experiments with distributed training frameworks, and collaborates with researchers, engineers, and product managers to deliver scalable AI capabilities.

Manage strategic global systems integrator partnerships, including joint go-to-market plans, executive relationships, contracts, partner programs, marketing, enablement, deal registration, forecasting, and services alignment. Drive cybersecurity solution sales through partners such as KPMG, DXC, Deloitte, and Accenture. Coordinate with ServiceNow, sales, marketing, services, and technical teams while serving as an escalation point for partner-related issues.

Partners with Sales to conduct technical discovery, design security solutions, deliver demonstrations, and lead proof-of-value and proof-of-concept engagements. Advises enterprise customers on cybersecurity, identity, access, asset visibility, exposure management, and risk. Translates technical capabilities into business outcomes, supports evaluations and executive discussions, develops customer-facing documentation and training, and collaborates cross-functionally to improve sales execution. Travel is typically 25–50%.

Partners with Sales to lead technical discovery, solution design, demonstrations, proof-of-value engagements, and customer validation for cybersecurity, identity, exposure management, and risk solutions. Advises enterprise security and executive stakeholders, explains platform integrations with network environments, develops technical documentation, delivers training, and supports complex sales cycles, events, and competitive evaluations. Travel is typically 25–50%.

Manage strategic global systems integrator partnerships, including joint go-to-market plans, partner sales, marketing, enablement, programs, contracts, forecasting, and executive business reviews. Build relationships with ServiceNow, Deloitte, Accenture, and other partners to drive pipeline, deal execution, services alignment, and partner visibility. Serve as an escalation point while coordinating internal sales, marketing, services, and technical teams.

Lead identity architecture for workload and AI agent security, including SPIFFE/SPIRE, ephemeral credentials, token exchange, runtime authorization, policy engines, and non-human identity controls. Define identity contracts across graph, integrations, and deployment architectures; shape ServiceNow integration; represent architecture to customers and standards bodies; mentor engineers; and guide production AI systems with guardrails and human oversight.

Conduct applied research on AI agents in complex enterprise environments. Define research questions, develop hypotheses, build and train LLM-based agents, design evaluations, analyze failures, and validate prototypes in real customer workflows. Shape research and product roadmaps, establish technical direction, mentor researchers and interns, and communicate findings through publications, presentations, and open-source contributions.

Own end-to-end product outcomes for AI accounts payable features. Prototype agent behavior, validate feasibility, define evaluation criteria and success thresholds, shape solutions to ambiguous problems, and partner with engineering on architecture and automation tradeoffs. Translate technical decisions for stakeholders, engage users early, and drive roadmap clarity. The role requires hands-on experience shipping AI or agentic features, technical collaboration with engineering, and strong product communication skills.

Partners with Sales to lead cybersecurity discovery, solution design, demonstrations, proof-of-value engagements, and technical customer validation. Advises security, identity, infrastructure, IT, risk, and executive stakeholders; explains integrations with enterprise networks; develops technical documentation and training; and supports competitive evaluations, events, and complex enterprise sales cycles. Travel is typically 25–50%.

Own outbound product strategy for ServiceNow’s Workflow Data Fabric and RaptorDB Professional. Develop positioning, use cases, competitive differentiation, launch narratives, sales enablement, demos, and customer-facing content. Engage enterprise customers, executives, analysts, sellers, and partners through briefings and strategic deal support. Translate data, analytics, integration, platform, and AI capabilities into business value while using customer and market feedback to influence roadmap, adoption, and go-to-market execution.

Owns regional product strategy and commercial success for ServiceNow AI products across an Americas industry or customer segment. Adapts global roadmaps to local needs, leads go-to-market and sales enablement, shapes packaging and deal strategy, tracks adoption and competitive intelligence, and translates customer feedback into product requirements. Partners with sales, marketing, customer success, professional services, product teams, and executives to drive AI adoption, launches, revenue, margin, and customer outcomes.

Owns regional product strategy and commercial success for ServiceNow AI products across an Americas industry or customer segment. Translates global roadmaps into localized offerings, drives launches and sales enablement, shapes enterprise deals, manages packaging and financial targets, gathers customer feedback, analyzes competitors, and supports customer adoption. The role requires deep enterprise software experience, industry expertise, technical AI credibility, and the ability to influence product, sales, and customer stakeholders without direct authority.

Own regional strategy, positioning, adoption, and commercial success for ServiceNow AI products across an Americas industry or customer segment. Translate global product roadmaps into localized offerings, enable sales, shape enterprise deals, manage packaging and pricing, analyze competitors, gather customer feedback, and drive AI use cases from concept through production. Partner cross-functionally with product, sales, marketing, customer success, services, and channel teams while meeting revenue, margin, and adoption targets.

Leads UKI CRM Solution Consulting, managing first-line leaders and individual contributors while driving technical win rates, NNACV performance, deal readiness, proof-of-value execution, and alignment with sales, product, and partner teams. The role removes deal blockers, develops technical talent, advances POV-centric and Forward Deployed Engineer selling, communicates product feedback, and supports distributed teams across the UK, Ireland, and Scotland.

Provides technical consulting and solution delivery on the ServiceNow platform, focusing on integrations, APIs, RPA, App Engine, portals, workflow automation, core platform development, and Now Assist AI implementations. Translates business requirements into scalable solutions, leads technical design, ensures governance and best practices, and advises customers and stakeholders on architecture, adoption, and complex implementation challenges.

Leads partner-focused presales for ServiceNow transformation solutions. Conducts discovery workshops, product demonstrations, solution architecture discussions, technical scoping, competitive positioning, and partner enablement. Serves as a trusted technical advisor to sales, system integrators, customers, and executives while supporting pipeline development, co-selling, and go-to-market activities. Provides product feedback and thought leadership through workshops, events, white papers, and industry forums.