Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry.
As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone.
Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation.
Job Summary
We are seeking a Staff Hardware Engineer to provide advanced operational, diagnostic, and engineering support for Graphcore’s Arm-based hardware platforms across lab and data center environments.
This role focuses on supporting hardware bring-up, validation, and troubleshooting of complex AI compute platforms, including server blades, racks, and rack-scale infrastructure. The successful candidate will collaborate closely with engineering, platform, and data center teams to ensure the reliability and performance of next-generation AI systems.
The Team
The Systems Engineering and Hardware Engineering teams are responsible for enabling the bring-up, validation, and operational reliability of Graphcore’s AI infrastructure platforms.
The team works closely with server engineering, firmware teams, platform architects, and data center operations to support the development, testing, and deployment of next-generation AI compute systems.
This collaborative environment enables rapid problem-solving and continuous improvement of Graphcore’s hardware platforms from early development through production deployment.
Responsibilities and Duties
- Lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure.
- Support engineering bring-up activities, including component validation and firmware interaction testing.
- Diagnose system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues.
- Collaborate with server engineering teams to perform root cause analysis and propose corrective actions or design improvements.
- Support deployment and rollout of next-generation hardware platforms through structured validation and qualification cycles.
- Interface with facilities and infrastructure teams to understand environmental factors impacting system reliability.
- Develop and maintain standard operating procedures (SOPs), troubleshooting guides, and validation documentation.
- Provide guidance and mentorship to junior technicians and engineers on troubleshooting methodologies and hardware diagnostics.
- Participate in on-call rotations or off-hours support during critical engineering milestones or hardware bring-up phases.
- Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline.
- Strong experience with server hardware architectures and board-level debugging.
- Experience analyzing system logs, hardware telemetry, and power/thermal metrics to isolate hardware failures.
- Hands-on experience with HPC systems, AI compute platforms, or rack-scale infrastructure.
- Strong collaboration skills and ability to work effectively in fast-paced engineering environments.
- Excellent written and verbal communication skills.
- Experience supporting prototype or pre-production hardware bring-up.
- Familiarity with data center facilities, including liquid cooling and power distribution systems.
- Experience using Python, Bash, or automation tools for hardware validation or troubleshooting.
- Exposure to structured failure analysis and reliability engineering methodologies.
Top Skills
What the Team is Saying
What We Do
At Graphcore, we’re building the future of AI compute.
We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacenter scale.
As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem.
To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world.
We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.
Why Work With Us
Our team is at the forefront of the machine intelligence revolution, enabling innovators from all industries to build AI-native products to expand human potential. What we do at Graphcore really makes a difference.
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Graphcore Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Graphcore, we value wellbeing and flexibility to support a healthy work/life balance. Our hybrid approach encourages office-based colleagues to work onsite three days a week, with trusted flexibility built on trust and transparency for everyone.
