Position Responsibilities:
- Own and deliver one or more end-to-end Research Ops services or programs aligned to the Research Ops strategy and broader research priorities
- Design, implement, document, and iterate scalable operational systems that support multiple research teams, products, or business functions
- Maintain and evolve research repositories and knowledge-management systems to ensure insights are findable, reusable, and consistently governed
- Support the alignment and communication of user research insights with market and competitive research teams, enabling a more holistic view of customers and users
- Manage research participant recruitment panels, incentive models, and fulfillment processes, ensuring ethical, compliant, and efficient participant engagement
- Lead moderate- to high-risk operational initiatives, proactively identifying dependencies, risks, compliance considerations, and opportunities for efficiency
- Partner closely with User Researchers, Design Directors, Product Operations, Product Managers, Legal, Privacy, and Procurement to translate research needs into effective operational solutions
- Create and coordinate agentic, automated, or semi-automated workflows (e.g., intake, scheduling, synthesis support, reporting) to reduce manual effort and expedite research delivery
- Manage vendors, tools, contracts, and operational workflows within defined areas of ownership, ensuring quality, cost-effectiveness, and compliance
- Define, track, and report on operational metrics to demonstrate the impact of Research Ops services and inform prioritization and investment decisions
- Contribute to Research Ops standards, documentation, and best practices to improve consistency and maturity across the research organization
- Mentor and support more junior Research Ops team members, contributing to onboarding, enablement, and knowledge sharing
Required Qualifications:
- Bachelor's degree required and 4 years' experience or a Masters's degree and 2 years' experience or a PhD and 1 year experience or 8 years of experience
- 3+ years experience in research operations, project coordination, program coordination, or operations roles
- 4+ years experience working in UX/Product Design, product, design, marketing, analytics, or customer research environments
- Strong working knowledge of Research Ops principles, practices, and industry requirements, including data governance and participant protection
- Demonstrated expertise in at least one Research Ops specialty area, with working knowledge across the broader discipline
- Proven ability to independently design, deliver, and improve operational systems using service design, automation, and program management practices
- Experience managing research repositories, participant panels, vendors, and operational initiatives with limited supervision
- Ability to use qualitative insights and quantitative metrics to evaluate effectiveness, communicate impact, and drive continuous improvement
- Demonstrated ability to independently design and deliver operational services that scale across teams or products
- Use general-purpose LLM tools to analyze and synthesize user behavior, identify patterns, and prioritize opportunities
- Use AI to accelerate discovery, experimentation, development, and recommend improvements
Additional Information:
- May require periodic travel
USD 111,500.00 - 185,900.00 per year
Compensation:
Compensation includes a base salary in the range of $111,500.00 - $185,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
What the Team is Saying
Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Medical coverage spans multiple Aetna plan options with in-network preventive care at 100%, plus mental-health access including at-no-cost virtual therapy for those on the Cox Aetna plan. Added programs like PrudentRx for $0 select specialty meds, Hinge Health, and Calm expand clinical and wellness support.
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Parental & Family Support — Paid parental leave, fertility benefits via Progyny, adoption assistance with defined reimbursement limits, and childcare/backup care resources demonstrate robust family-forming and caregiving support. Supports such as Milk Stork and Care.com membership extend this coverage to practical needs.
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Retirement Support — A 401(k) program is described with a dollar-for-dollar match up to 6% plus an additional 2% automatic contribution for eligible employees, alongside financial coaching and student-loan tools. Administration via Vanguard and clear plan references signal mature retirement support.
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What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
