Sr. Staff Customer Trust Manager

Posted 9 Hours Ago
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Geneva, CHE
Hybrid
Senior level
Artificial Intelligence • Cloud • Security • Software
Sonar is the trust & verification layer for AI and agentic coding, and the industry standard for automated code review.
The Role
Manages customer security and privacy inquiries, enhances the Trust Center, collaborates with Engineering and Information Security, and reviews security clauses in customer contracts. Supports redlining and negotiations with Legal and Sales, maintains trust systems, reports on security metrics, advises senior leaders, and develops LLM prompts and automated workflows for governance processes.
Summary Generated by Built In

Who is Sonar?

Sonar is driving the future of agent-centric software development. As the leader in AI code review and verification, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.

Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.

We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company.count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like:

  • SonarQube: The world’s leading AI code review and verification platform.

  • SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair.

  • SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective.

Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE:

  • Committed to our customers and community.

  • Obsessed with quality.

  • Deliberate in our decisions.

  • Effective as one team.

With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you’re hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you.

Position description
Our Information Security team's main goal is to build deep trust with our rapidly growing customer base. We do this by ensuring Sonar maintains a top-tier security posture to protect the people who rely on us. We are currently expanding this capability and hiring new members! In this role, you will work hand-in-hand with our CISO and across various teams to shape how we talk to our customers about security, privacy, and compliance and provide accurate and timely information to that audience. Your positive energy and contributions will have a direct impact on our business growth as you embrace Sonar's collective intelligence mindset.

What you will do

  • Customer Interaction & Trust Center Enhancement: You will manage a straightforward process for answering security and technical questions from our customers and internal users. You will also enhance and maintain our Trust Center, making sure it proactively answers customer questions and serves as a go-to resource.

  • Engineering & Security Collaboration: You will collaborate closely with our Engineering, Product, go-to-market and Information Security teams. Together, you will translate complex technical and architectural details into clear, accurate, and friendly responses for our customers.

  • Contract Review & Technical Feedback: You will review customer contracts, MSAs, and DPAs. By partnering with our Legal and Sales teams, you will provide feedback, redlining, and negotiation support on security clauses to ensure everything aligns perfectly with our true capabilities and risk appetite.

  • Trust System Management: You will keep our customer trust systems accurate and support a federated security approach across Sonar. You will also get to drive exciting improvements and add new capabilities to our tooling.

  • AI Prompt Engineering: You will have the opportunity to develop and refine prompts and automated workflows using LLMs, helping us ensure our security information systems stay exceptionally valid and up to date.

Experience and qualifications

  • Unwavering Customer Obsession: You truly view security as a way to enable people. You are passionate about building solutions that help teams innovate and move fast without ever compromising the safety of our organization or our users.

  • Contract & Legal Acumen: You have solid experience reviewing, redlining, and providing feedback on security clauses and technical language in customer contracts. You are great at bridging the gap between Legal, Sales, Engineering and InfoSec.

  • Technical Diplomacy & Engineering Collaboration: You are a fantastic communicator! You can partner deeply with Engineering to validate technical details and then turn around and explain those complex security requirements in clear, simple business terms for non-technical peers.

  • Executive Presence: You are comfortable and experienced in working directly with senior leaders, especially a CISO. You know how to effectively communicate strategy, report on trust metrics, and give sound advice on risk.

  • Extensive Multi-Domain InfoSec Expertise: You bring deep experience across several security domains, which might include GRC, Cloud Security, IAM, or Application Security. You are also very familiar with common compliance frameworks like SOC 2, ISO 27001, and GDPR that our customers care about.

  • AI Proficiency: You have a proven ability to use AI tools and create complex prompts to solve tricky security problems and automate repetitive governance tasks.

  • Autonomous Leadership & Organizational Acumen: You have the strong organizational skills needed to juggle multiple high-stakes projects, audit reviews, and contract negotiations all at once, requiring minimal supervision to achieve broad goals.

Additional comments

    This role is based in Geneva, Switzerland. We are unable to consider candidates unwilling to be in Geneva, but we are willing to relocate the right candidate.

In-office culture

We're intentional about this. We believe the best teams are built in the room together. Three anchor days — Mondays, Tuesdays, and Thursdays — create the collaboration rhythm that makes a hub office worth having. 

Candidates need to be genuinely based in the location the role is posted  — if that's not where you are today, we're happy to support relocation for the right person.


We value diversity, equity, and inclusion

At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you need any accommodation, please reach out to us at [email protected]

All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date. 

Applications that are submitted through agencies or third party recruiters will not be considered. 

Skills Required

  • Experience reviewing, redlining, and providing feedback on security clauses and technical language in customer contracts
  • Ability to collaborate with Legal, Sales, Engineering, Product, and Information Security teams
  • Strong communication skills translating complex security requirements into clear business language
  • Experience working directly with senior leaders, including a CISO
  • Experience across multiple Information Security domains, such as GRC, Cloud Security, IAM, or Application Security
  • Familiarity with SOC 2, ISO 27001, and GDPR
  • Proven ability to use AI tools and create complex prompts for security and governance automation
  • Strong organizational skills and ability to manage multiple high-stakes projects, audits, and contract negotiations independently
  • Willingness to be based in Geneva, Switzerland, or relocate there

What the Team is Saying

Kim
Elizabeth
Katie
Jeff
Brian
Will
Varsha
Max
London

Sonar Compensation & Benefits Highlights

  • Leave & Time Off Breadth Time off is described as generous in the U.S., with 25 PTO days and additional days based on seniority or circumstances, alongside a hybrid rhythm with two weekly work‑from‑home days. Commuter support (public transit reimbursement and free parking) complements the time‑off offering.
  • Healthcare Strength Medical coverage includes 90% of employee premiums (60% for dependents), company‑paid life and disability insurance, telemedicine, an EAP, and HSA/FSA options, plus supplemental plans and pet insurance. This represents a broad health and protection suite.
  • Retirement Support A 401(k) with a company match up to 4% of gross salary is available in the U.S. Some locations also highlight meaningful employer pension contributions.

Sonar Insights

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The Company
HQ: Austin, TX
800 Employees
Year Founded: 2008

What We Do

Sonar provides the essential verification layer for the AI-driven development era, ensuring all code—whether human-written or AI-generated—is code you can trust. Today, AI coding tools are generating explosive volumes of code. This has created an "engineering productivity paradox" : faster code writing doesn't automatically lead to faster, safer software delivery. The new bottleneck is verification. Sonar solves this. Integrating code quality and code security into a single platform (SonarQube), Sonar is the foundation for high performance software engineering, analyzing over 750 billion lines of code daily to ensure applications are secure, reliable, and maintainable. As an independent verification platform, Sonar enables organizations to securely develop at the speed of AI. We are driven by a deep belief in our people, a commitment to excellence, and an unwavering dedication to delivery. We operate as a united group where our collective success is the sum of each individual's contributions. Our company culture is driven by the values of CODE: Committed, Obsessed, Deliberate & Effective. This mindset reflects our culture of creativity, collaboration, and pride in the work we do. Rooted in the open source community, Sonar’s solutions support over 35 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by 7M+ developers worldwide, including ServiceNow, Booking.com, Deutsche Bank, AstraZeneca, and Ford Motor Company. Sonar is headquartered in Geneva, Switzerland with additional offices in Austin, Texas; Bochum, Germany; London, Singapore, and Tokyo. The company is rapidly growing with over 800 employees! Join us in our mission to solve the trillion-dollar challenge of bad code!

Why Work With Us

We are a product-first company, with a people-first culture. Every employee has the opportunity to grow and learn. We promote from within, provide regular feedback and professional development opportunities, value the right to fail along with respect and kindness and work with team members to achieve their full potential.

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Sonar Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At Sonar, we require employees to come into the office 3 days/week.

Typical time on-site: 3 days a week
HQAustin, TX office
Geneva Office (HQ)
Annecy Office
Bochum Office
London Office
Singapore Office
Learn more

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