Be an Early Applicant
Curiosity wanted. Innovation required.
The Role
Lead strategy and day-to-day operations for Pro credit servicing, managing customer support, payments, account management, vendor SLAs, process improvements, systems implementations, and cross-functional partnerships to drive portfolio performance, operational excellence, cost savings, and a high-performing team.
Summary Generated by Built In
Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
The Senior Manager of Pro Credit Servicing leads the strategy, operations, and performance management of servicing functions supporting Pro credit products. This role is responsible for delivering an exceptional customer experience while driving operational excellence, portfolio performance, and business growth across the Pro credit portfolio. The Senior Manager partners cross-functionally with Credit, Finance, Risk, Operations, Product, Sales, Technology, and Customer Care teams to optimize servicing capabilities and support the evolving needs of Pro customers.
This leader will oversee large-scale B2B servicing operations, vendor relationships, process improvement initiatives, and performance metrics to ensure efficient servicing of commercial and Pro credit accounts.
What You Will Do
Minimum Qualifications
Preferred Skills/Education
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe's is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
The Senior Manager of Pro Credit Servicing leads the strategy, operations, and performance management of servicing functions supporting Pro credit products. This role is responsible for delivering an exceptional customer experience while driving operational excellence, portfolio performance, and business growth across the Pro credit portfolio. The Senior Manager partners cross-functionally with Credit, Finance, Risk, Operations, Product, Sales, Technology, and Customer Care teams to optimize servicing capabilities and support the evolving needs of Pro customers.
This leader will oversee large-scale B2B servicing operations, vendor relationships, process improvement initiatives, and performance metrics to ensure efficient servicing of commercial and Pro credit accounts.
What You Will Do
- Lead servicing operations for Pro credit products, ensuring efficient execution across customer support, payments, account management, and issue resolution.
- Drive operational excellence through performance management, process optimization, automation, and strong partnership with Synchrony.
- Champion a customer-centric servicing model that delivers responsive support, effective issue resolution, and strong relationship management.
- Partner with Sales and Customer Experience teams to align servicing capabilities with the needs of Pro and enterprise customers.
- Collaborate across Product, Technology, Finance, and external partners to enhance servicing capabilities and support business growth.
- Drive implementation of new systems, operational models, and strategic initiatives that improve customer engagement and portfolio performance.
- Oversee third-party servicing vendors and ensure SLA's are achieved.
- Identify cost-saving opportunities while maintaining service quality.
- Drive team performance by setting clear expectations, monitoring results, providing ongoing feedback, and recognizing achievements to ensure delivery of strategic and operational objectives.
- Manage, develop, and inspire a high-performing team by fostering a culture of accountability, collaboration, and continuous growth within financial services.
Minimum Qualifications
- Bachelor's degree in business, finance, operations or related field or equivalent years of experience in lieu of education requirement, if applicable
- 8 years of experience in credit servicing, financial services operations, retail credit, commercial credit or related operational leadership roles.
- 3 years leadership experience managing large teams and or complex servicing operations
Preferred Skills/Education
- Strong understanding of credit servicing operations and portfolio management
- Demonstrated experience leading process improvement and operational transformation initiatives
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe's is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Skills Required
- Bachelor's degree in business, finance, operations or related field or equivalent experience
- 8 years of experience in credit servicing, financial services operations, retail credit, commercial credit, or related operational leadership roles
- 3 years leadership experience managing large teams and/or complex servicing operations
- Strong understanding of credit servicing operations and portfolio management
- Demonstrated experience leading process improvement and operational transformation initiatives
Lowe’s Compensation & Benefits Highlights
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Retirement Support — A 401(k) with a company match up to 4.25% when contributing 6% and eligibility beginning as early as the first of the month after 30 days is highlighted, with access extended to regular full‑time and part‑time associates. This structure positions retirement savings as a clear strength in the total rewards mix.
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Parental & Family Support — Paid family benefits include up to 10 weeks paid maternity leave and four weeks paid parental leave for eligible full‑time associates, plus adoption assistance and expanded family‑forming support. Recent updates add fertility partner services, doula/surrogacy reimbursement, and related resources.
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Inclusive Benefits Coverage — Health coverage is offered to regular full‑time and part‑time associates, spanning medical, dental, vision, and mental‑health/EAP resources. Deductibles on full‑time plans were lowered in 2024 and additional supports (e.g., family‑forming, menopause) were added, indicating broad and evolving access.
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The Company
What We Do
It’s curious to think of innovation and stability co-existing. But we pair a 100-year track record of success with a hunger to do things differently. Everyone is in the work — tackling complex problems where your impact can build back or build up the communities we serve. We fill our halls with curious minds from all walks of life. Our differences make us stronger, which is why our leaders build cultures of recognition and inclusion. You are heard, and your curiosities are celebrated and championed here.
Why Work With Us
We have built a space where the curious can move freely. Up in title, up in skills, to the side with teams, or back to try something completely new. We help you find your path — because when you win, we all win.
Gallery
Lowe’s Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
2 days a week
