Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we’d love to hear from you!
We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.
The Manager, SRE will lead reliability and automation efforts for a focused set of Vertafore products or platforms (e.g., AMS360 & Sagitta OR CI/CD platform services). This role ensures operational excellence through SLIs/SLOs, monitoring, and automation, while managing a team of engineers.
Key Responsibilities
- Product Reliability
- Own SLIs/SLOs and monitoring for assigned products or platforms.
- Implement observability tools and dashboards for proactive performance management.
- CI/CD & Automation
- Manage build/release pipelines and provisioning automation for assigned scope.
- Reduce operational toil through scripting and automation-first practices.
- Incident Response
- Lead on-call rotations; ensure timely resolution and root cause analysis.
- Collaboration
- Work with Directors and VP, SRE to align reliability initiatives with organizational goals.
- Partner with Cloud Ops for infrastructure readiness and patching coordination.
- Team Development
- Mentor engineers; foster a culture of reliability and continuous improvement.
Qualifications
- 12+ years in SRE or DevOps roles
- Hands-on experience with CI/CD tools (GitLab, Jenkins, OctopusDeploy).
- Strong AWS and Infrastructure-as-Code skills.
- Excellent incident management and communication skills.
Why Vertafore is the place for you: *Canada Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Medical, vision & dental plans
- Life, AD&D
- Short Term and Long Term Disability
- Pension Plan & Employer Match
- Maternity, Paternity and Parental Leave
- Employee and Family Assistance Program (EFAP)
- Education Assistance
- Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you: *US Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
- Medical, vision & dental plans
- PPO & high-deductible options
- Health Savings Account & Flexible Spending Accounts Options:
- Health Care FSA
- Dental & Vision FSA
- Dependent Care FSA
- Commuter FSA
- Life, AD&D (Basic & Supplemental), and Disability
- 401(k) Retirement Savings Plain & Employer Match
- Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
- Parental Leave & Adoption Assistance
- Employee Assistance Program (EAP)
- Education & Legal Assistance
- Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
- Commuter Benefits (Denver)
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]
Just a note, this contact information is for accommodation requests only.
Skills Required
- 12+ years in SRE or DevOps roles
- Hands-on experience with CI/CD tools (GitLab, Jenkins, OctopusDeploy)
- Strong AWS and Infrastructure-as-Code skills
- Excellent incident management and communication skills
- Ability to lead on-call rotations and perform root cause analysis
- Legally authorized to work in the United States
What the Team is Saying
Vertafore Compensation & Benefits Highlights
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Leave & Time Off Breadth — Time off is frequently described as a standout, with flexible/unlimited PTO, paid holidays, and occasional recharge days seen as supportive of work-life balance. Feedback suggests usage norms vary by team, but the offering itself is viewed as generous.
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Retirement Support — Retirement benefits are considered competitive, with a company 401(k) match commonly referenced and noted positively. Feedback suggests this component contributes meaningful value to total rewards.
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Parental & Family Support — Parental leave is portrayed as meaningful, with multiple mentions of extended paid time and adoption assistance. Feedback suggests these family-oriented benefits are a solid part of the package.
Vertafore Insights
What We Do
We believe insurance is about relationships. And technology should only make them stronger. We exist to empower independent agents, carriers, and MGAs. To drive their success. Because their success is our success. And their ambitions for tomorrow are our goals for today. Since our inception, we’ve been the technology backbone of the insurance industry. We began punching cards for independent agents over 50 years ago and turned this passion for technology into a relentless pursuit. Born of human-centric purpose, we empower our customers with the technology to garner trust. Built to adapt, we equip the insurance channel for the future—transforming business and relationships along the way. Where others see opposition, we see opportunity. To look ahead. To modernize. To prepare our customers for what’s next—because we’re always thinking about it. Always innovating. Always building. Always creating. Quite simply…we love insurance. Because behind every policy—is a person. And we’re obsessed with powering the spirit of our industry.
Why Work With Us
Our team is bright and talented, and we bring passion to the work we do every day and continually strive to improve. We’re a Flexible First work environment, meaning team members work from home as often as they’d like, while using our offices as a place for collaboration, community, and team building. We work hard and we have fun doing it!
Gallery
Vertafore Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Flexible First working environment allows team members to work from home as often as they'd like, while using our offices for collaboration and team building.
