Sr Director, Seamless Entertainment Product Operations

Are you ready to lead the end-to-end product delivery and program management for Spectrum's Digital Marketplace and Seamless Entertainment? As the Senior Director, Seamless Entertainment Product Operations, you will oversee department portfolio management, budget tracking, and executive presentation coordination. You will collaborate cross-functionally to create detailed project plans, contribute to the digital marketplace launch, and guide seamless entertainment customer service partnerships. You will also ensure customer care excellence and direct multiple projects from design through implementation by interacting with internal groups and external vendors to allocate resources effectively.
How You'll Make an Impact

• Work closely with divisions and cross departments to identify areas for operational improvement and work in a consultative manner to drive improvement
• Initiatives may include supporting new product launches, and driving overall operational improvement through field service and call center initiatives
• Oversee and direct department, focusing on achieving standards for a which may include oversight of traffic and billing, technical, administrative staff, production, and local origination programming
• Review and evaluate financial statements, projections, forecasts, and financial performance of offices for trends and budget variances. Control expenditures to achieve the stated long and short-term strategic objectives. Responsible for developing and providing required management reports
• Coordinate and control the capital budget process including developing and enforcing management procedures, inventory control, and security to maximize the ROI
• Oversee preparation of annual budgets for each system
• Monitor project plans, manage project goals and activity; ensure weekly and monthly progress reports are provided to division leaders on status of each project
• Complete revenue, cost and cost benefit analysis for new or proposed projects, as needed
• Ensure that training resources and coaching opportunities are provided to maximize effectiveness of staff
• Ensure that department(s) adhere to company procedures including but not limited to operations, human resources, safety, and cash management
• Coordinate research and development to explore opportunities for developing additional revenue streams

What You'll Bring to Spectrum
Required Qualifications
Education

• Bachelor's degree in business or related field, or equivalent experience

Experience

• Operations Management experience

Skills

• Collaborate with divisions and departments to identify and drive operational improvements
• Support new product launches and enhance field service and call center operations
• Oversee departmental functions, including traffic, billing, technical, and administrative staff
• Evaluate financial performance, control expenditures, and develop management reports
• Manage capital budget processes, enforcing procedures and maximizing ROI
• Prepare and oversee annual budgets for each system
• Monitor project plans, manage goals, and provide progress reports to Division leaders
• Ensure staff training and coaching for maximum effectiveness and adherence to company procedures

SOP800 2025-55958 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-06-26 06:00 AM (UTC) and will be extended if necessary.
The base pay for this position generally is between
$138,800.00 and $246,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
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