Sr. Director, Global Service Now Platform

Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living.
Our 155,000 team members innovate with purpose, providing customers with life's essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing-today and for generations to come.
Job Purpose and Impact
The Sr. Director, Global ServiceNow Platform is the leader accountable for the strategy, engineering, reliability, security, adoption and business value of CargillNow, Cargill's enterprise ServiceNow platform. The role leads a global, product-oriented organization spanning platform engineering, IT service management, IT operations management, catalog engineering, major incident management and lifecycle execution. This leader will move the platform from a technology implementation to an enterprise operating system for digital work: simple for employees, trusted by product teams, resilient at global scale and increasingly automated through data, AI and reusable engineering. The role balances platform stewardship with measurable outcomes, disciplined governance and clear accountability across product teams. A significantly impactful role with the ability to impact delivery of day to day services across and length and breadth across Cargill with a deep commitment to customer-centricity. This role ensures that every engineering decision, process improvement, and technology deployment is grounded in enhancing the end-user experience, driving satisfaction, and delivering measurable business value.
Key Accountabilities

• STRATEGIC PLANNING: Owns and directs developing and implementing strategic plans of information technology infrastructure to support organizational goals, ensuring scalability and efficiency.
• BUDGET MANAGEMENT: Owns and validates the information technology infrastructure budget to ensure cost effective solutions and expenditures aligned with financial goals.
• VENDOR MANAGEMENT: Owns and directs relationships with vendors and service providers, guiding contract negotiation to ensure the best value and service quality.
• SYSTEM MONITORING & MAINTENANCE: Provides technical direction for continuous monitoring and maintenance of information technology systems to guarantee optimal performance and availability.
• SECURITY & COMPLIANCE: Directs implementing security protocols to protect information technology infrastructure from threats and maintain compliance with relevant regulations.
• DISASTER RECOVERY & BUSINESS CONTINUITY: Directs developing and maintaining disaster recovery and business continuity plans to ensure data integrity and availability in case of emergencies.
• INNOVATION & IMPROVEMENT: Champions continuous improvement initiatives to improve information technology infrastructure capabilities, incorporating new technologies and best in class industry standards.
• STAKEHOLDER MANAGEMENT: Nurtures strategic partnerships with key internal and external senior leadership stakeholders, understanding their needs and enabling effective communication to assure project alignment and success.
• TEAM MANAGEMENT: Manages team members to achieve the organization's goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.

Qualifications

• 8 years experience leading enterprise platforms, IT service management, IT operations, platform engineering, or related technology functions within a large, complex organization.
• Demonstrated experience leading enterprise - wide ServiceNow capabilities across areas such as ITSM, ITOM, Service Catalog, CMDB/CSDM, workflow automation, Major Incident Management, or employee service experiences.
• Demonstrated experience establishing platform governance, architecture and engineering standards that enable scalability, reliability, security, integration, and responsible platform growth.
• Experience leading globally distributed technical teams and leaders, including building organizational capability, developing talent, establishing accountability, and driving consistent execution across regions.

PREFERRED

• Preferred 12 years of relevant experience
• Demonstrated experience using AI, generative AI, agentic AI, intelligent automation, predictive capabilities, or ServiceNow AI capabilities to improve employee experience, operational efficiency, incident resolution, and service delivery.
• Demonstrated success simplifying employee digital experiences, including service portals, catalogs, self-service, knowledge management, virtual agents, and automated fulfillment.

Short Description
The expected salary for this position is $190,000-$280,000. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance. At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellness to learn more (subject to certain collective bargaining agreements for Union positions).
Equal Opportunity Employer, including Disability/Vet.
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