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The Role
Job Purpose and Impact
The ITSM Senior Consultant is responsible for overseeing and ensuring the effective delivery of IT Service Management processes, with a primary focus on Incident Management, Problem Management, and Change Management. This role acts as the bridge between IT operations, business stakeholders, and service delivery teams to maintain service stability, minimize disruptions, and drive continuous improvement.
Key Accountabilities
Qualifications
The ITSM Senior Consultant is responsible for overseeing and ensuring the effective delivery of IT Service Management processes, with a primary focus on Incident Management, Problem Management, and Change Management. This role acts as the bridge between IT operations, business stakeholders, and service delivery teams to maintain service stability, minimize disruptions, and drive continuous improvement.
Key Accountabilities
- MONITORING INFRASTRUCTURE PERFORMANCE: Leads network performance monitoring to maintain smooth and efficient operations, applying tools to track network traffic, identify issues, and ensure optimal performance.
- TROUBLESHOOTING & RESOLVING ISSUES: Diagnoses and resolves complex network and hosting problems affecting routers, switches, servers, and communication circuits, including performing root cause analysis and implementing solutions to prevent future occurrences.
- INCIDENT MANAGEMENT: Leads monitoring and responding to network and hosting incidents, outages, and performance alerts, including categorizing issues, and facilitating with technical teams for timely resolution.
- PROTOCOL ANALYSIS: Performs complex protocol analysis to troubleshoot network issues and sustain proper communication between network devices.
- CONFIGURATION & DEPLOYMENT: Configures and deploys new hardware and software while ensuring compatibility with existing systems, including setting up servers, network devices, and other infrastructure components.
- COLLABORATION & COMMUNICATION: Partners with vendors, third party service providers, and internal teams to resolve complex network issues and improve network performance, providing effective and efficient communication, coordination and timely updates.
- DOCUMENTATION & REPORTING: Validates the documentation of network issues, resolutions, and performance trends, reviews and provides reports to stakeholders to inform decision making and improve network operations.
- BACKUP & DISASTER RECOVERY: Develops and maintains backup and disaster recovery plans to ensure data integrity and availability in case of system failures or data loss.
- PROJECT MANAGEMENT: Leads information technology projects, such as system upgrades, migrations, and new implementations, delivering projects on time and within budget.
- AUTOMATION & SCRIPTING: Develops automation scripts and tools to streamline infrastructure management tasks and improve operational efficiency.
Qualifications
- Minimum requirement of 12 years of relevant work experience. Typically reflects 10 years or more of relevant experience.
- Lead major incident response, coordinate with technical teams for quick service restoration, and manage escalations and communication.
- Analyze recurring issues, drive root cause elimination, and maintain a knowledge base with corrective actions.
Oversee the change process, chair CAB meetings, and ensure proper testing, documentation, and approvals before implementation.
What the Team is Saying
Gaby
Data Engineering Lead
Landon
North America Service Assurance Manager
Navita
Software Engineering Senior Supervisor
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William Orgertrice
Data Engineer
Kayode D.
Principal Data Engineer
Patricia
Supply Chain Learning & Development and Digital Support Lead
Heather W.
Software Engineer
Kristen K.
Factory of the Future Digital Product Manager
Shrey B.
Senior Software Engineer
Madhuri P.
Senior Data Scientist
William Orgertrice
Data Engineer — Data Function, Platforms and Product Engineering
Navita S.
Software Engineering Senior Supervisor
Heather W.
Software Engineer
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Cargill Compensation & Benefits Highlights
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Retirement Support — Cargill offers immediate 401(k) eligibility with a defined employer match, alongside additional vehicles such as an ESOP and company-supported tools for savings. Feedback suggests these features make long-term retirement readiness a strong part of the total package.
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Leave & Time Off Breadth — Paid time off scales meaningfully with tenure on a clear annual cycle, and paid family leave covers both bonding with a new child and caregiving needs. Feedback suggests the combined PTO and leave programs compare favorably with common large-employer offerings.
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Parental & Family Support — Adoption and surrogacy reimbursement, Bright Horizons childcare solutions, and Milk Stork complement the paid family leave program. These resources indicate a family-forward design that supports key life events and caregiving logistics.
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The Company
What We Do
We are a family company providing food, ingredients, agricultural solutions and industrial products to nourish the world in a safe, responsible and sustainable way. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials— from eggs to edible oils, salt to skincare, feed to flooring. By providing customers with products that are vital for living, we help businesses grow, communities prosper and consumers live well in their daily lives.
Why Work With Us
The decision to join Cargill can open the door to a world of possibility. As part of our Digital, Technology & Data team, you’ll get to be part of a large and diverse group full of unique perspectives united by a common, higher purpose while building a rewarding career full of opportunity, growth and the satisfaction of knowing your work matters.
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Cargill Teams
Cargill Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Not Specified
