Founded in 2017, NinjaHoldings works to give everyday Americans better access to financial services than traditional institutions typically provide. Through our CreditNinja and NinjaCard brands, we offer digital banking and lending products designed for consumers often overlooked, paired with incentives that support long-term financial improvement. Our Edge brand extends this expertise to other companies, providing underwriting, fraud detection, and analytics services. Headquartered in Chicago with a distributed global workforce, we are a lean, growing organization committed to advancing consumer finance in the US.
Job Summary
NinjaHoldings is seeking a highly skilled and results-driven Sr. Communications & Email Marketing Associate to develop, execute, and optimize email, SMS, and push campaigns. As the owner of customer communications, you will manage the full lifecycle, including strategy, building and QA, execution, and reporting.
You will use data-driven insights to optimize segmentation, improve deliverability, and maximize customer conversion and retention. The ideal candidate is highly detail-oriented and analytical, with a willingness to take on meaningful ownership and day-to-day autonomy.
Key Responsibilities:
- Build and execute email, SMS, and push marketing campaigns to drive new customer acquisition, retention, and engagement
- Support day-to-day tasks including, but not limited to: developing, launching, analyzing and iterating on A/B tests to improve the overall customer experience
- Debug technical issues related to HTML/CSS, journeys, lists, and other aspects of email execution
- Monitor and maintain email deliverability, reduce spam compliants, and improve open and click-through rates
- Build and maintain dashboards to investigate anomalies and monitor and report on performance
- Utilize competitive marketing research and product intelligence to understand the competitive landscape
- Collaborate with our PM and engineering teams to create requirements and assist with the development of marketing-related features
Ideal Candidate Will Have:
- 4+ years of experience in email, CRM, or lifecycle marketing, preferably in financial services or other highly regulated industries
- Proficiency in multichannel marketing platforms such as Iterable, Braze, Marketo, or similar automation tools
- Strong technical skills including knowledge of HTML/CSS and working with SQL for querying relational databases
- Advanced analytical skills with the ability to interpret complex datasets and translate insights into actions
- Experience in A/B testing, multivariate testing, and journey optimization
- Proven experience with project management, including the ability to prioritize tasks and adapt to shifting business priorities
- Comfortable leveraging AI tools to improve workflow efficiency and campaign quality
- Exceptional written communication skills, strong sense of ownership, and attention to detail
Additional Pluses:
- Experience working in a remote environment
- Experience with referral and affiliate marketing
- Experience with Figma, Canva, Validity/Litmus
Benefits & Perks:
- Flexible Paid Time Off
- Health Benefits with generous medical, dental and vision insurance plans
- 401(k) with matching contribution
- Paid Family Leave
- Annual Wellness & WFH Subsidies
- Employee Referral Program
- Remote first culture with convenient downtown office in the heart of the city
IMPORTANT NOTICE:
Please carefully review communications to ensure that they are from the official Breezy applicant tracking platform (@breezy-mail.com) or an official NinjaHoldings brand email: @ninjaholdings.com, @creditninja.com, @ninjacard.com, or @edgescore.com. If you have been contacted regarding a job opening at NinjaHoldings from any other email address, including similar email variations, this is NOT a trusted source. We recommend that you refrain from responding to suspicious emails and file a complaint with the FBI's Internet Crime Complaint Center (IC3) at https://www.ic3.gov. For questions or to confirm the authenticity of a communication, please email hr @ninjaholdings.com.
Skills Required
- 4+ years of experience in email, CRM, or lifecycle marketing
- Experience in financial services or another highly regulated industry
- Proficiency with multichannel marketing platforms such as Iterable, Braze, Marketo, or similar automation tools
- Knowledge of HTML and CSS
- Experience querying relational databases with SQL
- Advanced analytical skills and ability to interpret complex datasets
- Experience with A/B testing, multivariate testing, and journey optimization
- Project management experience, including prioritization and adapting to shifting priorities
- Comfort leveraging AI tools to improve workflow efficiency and campaign quality
- Exceptional written communication skills
- Strong ownership and attention to detail
- Experience working in a remote environment
- Experience with referral and affiliate marketing
- Experience with Figma, Canva, Validity, or Litmus
NinjaHoldings Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision plans plus life/disability coverage are presented as standard offerings in public materials. Mental-health support via an EAP is also highlighted, indicating breadth beyond core insurance.
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Retirement Support — A 401(k) with employer matching is explicitly promoted and reiterated across company-facing pages and job profiles. This points to meaningful long-term savings support as a consistent part of total rewards.
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Equity Value & Accessibility — “Material” equity grants are emphasized and positioned as a core component of compensation. Multiple public listings describe equity alongside base pay, suggesting broad availability.
NinjaHoldings Insights
What We Do
NinjaHoldings was founded in 2017 by a team seeking to revolutionize the way everyday Americans interact with financial services. Through our CreditNinja and NinjaCard brands, we empower people overlooked by traditional financial institutions to take control of their finances via a full suite of digital banking and lending products, providing incentives and rewards along the way as we guide them on a path to financial improvement. Through our EDGE brand, we help companies better understand their customers by offering a package of bespoke underwriting, fraud detection, and analytics services. With offices in Chicago, Miami, and around the world through the power of remote work, we are a lean and innovative team always seeking like-minded talent to join us in our fight to disrupt consumer finance.
Why Work With Us
Our culture of growth is driven by hard-working people who move fast. We’re a highly collaborative, fast-moving, and data-centric company led by industry veterans. Our collaborative team is composed of super-talented ninjas who are passionate about their craft.
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NinjaHoldings Offices
Remote Workspace
Employees work remotely.
