Offices at NinjaHoldings

The Operations Specialist role involves supporting and processing deposit and loan services, which includes account maintenance, ACH and debit card processing, daily reconciliations, and supporting customer service operations. The specialist will manage transactions, refunds, and account research while collaborating with third-party vendors and banks.

The Sr. Business Analyst will design and manage decisions in the rules engine platform, ensuring optimal decisions in customer acquisition and underwriting. Responsibilities include implementing new decisions, maintaining the rules engine, monitoring performance metrics, and conducting data analysis to optimize performance and support underwriting strategies.

The Business/Data Analyst will monitor funnel metrics and dashboards, establish performance metrics, conduct data analysis using SQL and Python, collaborate with teams for strategy changes, and communicate business recommendations to management.