Founded in 2017, NinjaHoldings works to give everyday Americans better access to financial services than traditional institutions typically provide. Through our CreditNinja and NinjaCard brands, we offer digital banking and lending products designed for consumers often overlooked, paired with incentives that support long-term financial improvement. Our Edge brand extends this expertise to other companies, providing underwriting, fraud detection, and analytics services. Headquartered in Chicago with a distributed global workforce, we are a lean, growing organization committed to advancing consumer finance in the US.
Job Summary
The Manager, Strategy & Operations drives business growth through operational efficiency, strategic execution, and cross-functional project leadership. This role identifies opportunities to improve processes and performance, translates business needs into actionable requirements, and leads initiatives from initial discovery through implementation and ongoing optimization. The ideal candidate is a data-driven, hands-on operator with strong product management skills who can navigate ambiguity, bring structure to complex problems, and partner effectively across Product, Engineering, Risk, Compliance, Finance, Marketing, and other functions to deliver measurable business outcomes.
Key Responsibilities:
- Identify new business opportunities, optimize existing products, and evaluate business performance to uncover opportunities for growth and operational improvement
- Translate business objectives into clear project plans, product requirements, user stories, and success metrics
- Evaluate existing business processes, products, and operational workflows to identify inefficiencies, bottlenecks, and opportunities for optimization
- Own cross-functional initiatives from problem identification and requirements gathering through prioritization, development, testing, launch, and post-launch evaluation
- Partner with business stakeholders, Product, and Engineering to define requirements, align priorities, resolve dependencies, and ensure solutions meet business needs
- Use data and business insights to develop recommendations, build business cases, and prioritize high-impact initiatives
- Manage project timelines, deliverables, and stakeholder communications to ensure initiatives remain on track and deliver intended results
- Design and implement scalable operational processes that improve efficiency, customer experience, and business performance
- Monitor the performance of implemented solutions, measure results against defined success metrics, and identify opportunities for continued optimization
- Collaborate with Risk, Compliance, Finance, Marketing, and other teams to ensure initiatives align with business objectives and operational requirements
Ideal Candidate Will Have:
- 6+ years of experience in strategy, operations, product management, business analysis, management consulting, or a high-growth fintech/startup environment
- Demonstrated experience managing cross-functional projects and driving initiatives from concept through execution
- Strong product management skills, including requirements gathering, writing user stories, defining acceptance criteria, prioritizing work, and coordinating with technical teams
- Strong analytical and problem-solving skills, with the ability to translate ambiguous business problems into structured plans and actionable recommendations
- Experience using data to evaluate business performance, identify improvement opportunities, and measure the impact of initiatives
- Excellent communication, stakeholder management, and project management abilities
- Ability to manage multiple priorities, work independently, and drive results in a fastpaced environment
- Prior fintech, payments, lending, or financial services experience is highly preferred
- Experience with SQL, business intelligence tools, process automation, or workflow optimization is a plus
Benefits & Perks:
- Flexible Paid Time Off
- Health Benefits with generous medical, dental and vision insurance plans
- 401(k) with matching contribution
- Paid Family Leave
- Annual Wellness & WFH Subsidies
- Employee Referral Program
- Remote first culture with convenient downtown office in the heart of the city
IMPORTANT NOTICE:
Please carefully review communications to ensure that they are from the official Breezy applicant tracking platform (@breezy-mail.com) or an official NinjaHoldings brand email: @ninjaholdings.com, @creditninja.com, @ninjacard.com, or @edgescore.com. If you have been contacted regarding a job opening at NinjaHoldings from any other email address, including similar email variations, this is NOT a trusted source. We recommend that you refrain from responding to suspicious emails and file a complaint with the FBI's Internet Crime Complaint Center (IC3) at https://www.ic3.gov. For questions or to confirm the authenticity of a communication, please email hr @ninjaholdings.com.
Skills Required
- 6+ years of experience in strategy, operations, product management, business analysis, management consulting, or a high-growth fintech or startup environment
- Experience managing cross-functional projects and driving initiatives from concept through execution
- Product management experience, including requirements gathering, user stories, acceptance criteria, prioritization, and technical-team coordination
- Strong analytical and problem-solving skills, including translating ambiguous problems into structured plans and recommendations
- Experience using data to evaluate performance, identify improvement opportunities, and measure initiative impact
- Strong communication, stakeholder management, and project management abilities
- Ability to manage multiple priorities, work independently, and drive results in a fast-paced environment
- Prior fintech, payments, lending, or financial services experience
- Experience with SQL, business intelligence tools, process automation, or workflow optimization
NinjaHoldings Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage are explicitly offered and repeatedly characterized as comprehensive across company and platform materials. Feedback suggests the breadth of core health benefits is a central pillar of the package.
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Retirement Support — A 401(k) plan with company matching is clearly advertised as part of total rewards. Feedback suggests this provides meaningful long-term savings support alongside base pay.
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Equity Value & Accessibility — Material equity grants are highlighted as a standard component of compensation for eligible roles. Feedback suggests equity is positioned to add upside beyond salary and bonus.
NinjaHoldings Insights
What We Do
NinjaHoldings was founded in 2017 by a team seeking to revolutionize the way everyday Americans interact with financial services. Through our CreditNinja and NinjaCard brands, we empower people overlooked by traditional financial institutions to take control of their finances via a full suite of digital banking and lending products, providing incentives and rewards along the way as we guide them on a path to financial improvement. Through our EDGE brand, we help companies better understand their customers by offering a package of bespoke underwriting, fraud detection, and analytics services. With offices in Chicago, Miami, and around the world through the power of remote work, we are a lean and innovative team always seeking like-minded talent to join us in our fight to disrupt consumer finance.
Why Work With Us
Our culture of growth is driven by hard-working people who move fast. We’re a highly collaborative, fast-moving, and data-centric company led by industry veterans. Our collaborative team is composed of super-talented ninjas who are passionate about their craft.
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Employees work remotely.
