The Role
Leads Sell, Furnish, and Install initiatives by partnering with installation merchants, technology teams, PMO, and store stakeholders. Responsibilities include launching and expanding service categories, resolving process and reporting escalations, supporting new capabilities, managing the SF&I roadmap, and coordinating promotions. The role uses data analysis, reporting, root-cause analysis, and cross-functional project management to improve service offerings and operational performance.
Summary Generated by Built In
Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
The Senior Analyst in the Home Services department is a critical player in the Sell, Furnish, and Install (SF&I) business model, driving the expansion and efficiency of SF&I initiatives. This role requires a deep understanding of the SF&I processes, a keen eye for detail, and the ability to lead projects and initiatives that enhance the SF&I offerings. The Senior Analyst works closely with National Installation Merchants (NIMs), Project Managers (PMO), Technology and other stakeholders to stand up new categories, resolve escalations, and support technology improvements. By analyzing data, managing roadmaps, and collaborating on promotions and capabilities, the Senior Analyst plays a vital role in the continuous improvement of SF&I operations, ensuring that the business stays ahead in a competitive landscape.
What You Will Do
Minimum Qualifications
Preferred Skills/Education
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe's is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
The Senior Analyst in the Home Services department is a critical player in the Sell, Furnish, and Install (SF&I) business model, driving the expansion and efficiency of SF&I initiatives. This role requires a deep understanding of the SF&I processes, a keen eye for detail, and the ability to lead projects and initiatives that enhance the SF&I offerings. The Senior Analyst works closely with National Installation Merchants (NIMs), Project Managers (PMO), Technology and other stakeholders to stand up new categories, resolve escalations, and support technology improvements. By analyzing data, managing roadmaps, and collaborating on promotions and capabilities, the Senior Analyst plays a vital role in the continuous improvement of SF&I operations, ensuring that the business stays ahead in a competitive landscape.
What You Will Do
- Actively lead and/or participate in partnering with NIMs to stand up new categories as a SME (with PMO support) or as PM (with no PMO support).
- Provide support and resolution pathways for PRO inquiries regarding APIs, processes, escalations, situations, and taxes.
- Provide support and resolution pathways for NIM inquiries regarding processes, escalations, and situations.
- Support Tech on escalations from the field regarding reporting and availability.
- Actively lead and/or participate in partnering with NIMs to expand categories to additional stores, increasing category performance opportunities.
- Actively lead and/or participate in partnering NIMs / PROs / IME to stand up new capabilities.
- Manage SF&I Road Map, partnering with IME to manage capability and category road map.
- Partner with NIMs to manage PROs / categories / promotions.
Minimum Qualifications
- Bachelor's degree Business Administration or related field or equivalent years of experience in lieu of education requirement, if applicable
- 1 Year Experience in project / process management, data analytics, or services/merchandising/store operations
Preferred Skills/Education
- 3 Years Three or more years experience with reporting systems such as SQL MicroStrategy/DART.
- 5 Years Five or more years experience in cross functional complex project management, analytic design, report development, and complex root cause analysis
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe's is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Skills Required
- Bachelor's degree in Business Administration or a related field, or equivalent experience in lieu of education
- At least 1 year of experience in project management, process management, data analytics, or services, merchandising, or store operations
- At least 3 years of experience with reporting systems such as SQL, MicroStrategy, or DART
- At least 5 years of experience in complex cross-functional project management, analytic design, report development, and complex root cause analysis
Lowe’s Compensation & Benefits Highlights
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Retirement Support — A 401(k) plan with a company match of up to 4.25% when contributing 6% is highlighted, with participation generally available shortly after hire under plan rules. Feedback suggests this match meaningfully boosts long-term compensation for eligible associates.
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Equity Value & Accessibility — An Employee Stock Purchase Plan offers a 15% discount on shares for eligible associates. This provides accessible equity as a complement to wages and traditional benefits.
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Parental & Family Support — Eligible full-time hourly and salaried associates can receive up to 10 weeks of paid maternity leave and 4 weeks of paid parental leave. Family-care resources and counseling further support dependents and caregivers.
Lowe’s Insights
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The Company
What We Do
It’s curious to think of innovation and stability co-existing. But we pair a 100-year track record of success with a hunger to do things differently. Everyone is in the work — tackling complex problems where your impact can build back or build up the communities we serve. We fill our halls with curious minds from all walks of life. Our differences make us stronger, which is why our leaders build cultures of recognition and inclusion. You are heard, and your curiosities are celebrated and championed here.
Why Work With Us
We have built a space where the curious can move freely. Up in title, up in skills, to the side with teams, or back to try something completely new. We help you find your path — because when you win, we all win.
Gallery
Lowe’s Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
2 days a week
