Jobs at Hi Marley

Lead AI product development from ideation through launch and scale. Partner with insurance carriers to identify communication challenges, test AI solutions, define strategy, establish trust, and manage success metrics and pricing insights. Coordinate engineering, design, Customer Success, Support, Sales, and Marketing to drive adoption. The role requires building generative AI products, ideally conversational agents, in a hybrid Boston-based environment.

Analyze how customers use Hi Marley to guide product, customer success, and company decisions. Define feature success metrics, evaluate adoption funnels, measure pilots and utilization, present customer-facing insights, and establish trusted self-service reporting. Partner with Data Engineering to translate analyses into governed data models and communicate findings clearly to executives and customers.

Leads and scales Hi Marley’s analytics function, managing analysts and hiring as the team grows. Establishes trusted company metrics, self-service analytics, standards, and an analytics roadmap. Partners with Product, Customer Success, Growth, Marketing, Finance, and Data Engineering on product, customer, revenue, financial, billing, marketing, experimentation, and utilization analysis. Develops people, communicates insights to executives, and drives data-informed decisions across the organization.

Design platform features, complex configuration workflows, and data-heavy interfaces for carrier administrators. Create user flows, visual designs, prototypes, and reusable design-system components while collaborating with Product and Engineering. Conduct usability testing, address accessibility and edge cases, and contribute to coded prototypes as front-end skills develop.

Own customer security reviews, questionnaires, RFP responses, and due-diligence requests. Support SOC 2 Type II and ISO audits by coordinating evidence, auditor interactions, and remediation. Maintain security, privacy, and AI governance policies and controls, including frameworks such as ISO/IEC 42001 and NIST AI RMF. Partner with Product, Engineering, DevOps, Security, Sales, and Legal to explain cloud controls, manage customer trust requirements, and address control gaps.

Own end-to-end enterprise customer integrations, including architecture, configuration, testing, troubleshooting, and optimization of REST API, webhook, SSO, and SFTP integrations. Lead customer-facing technical discussions, resolve escalations, mentor teammates, improve documentation and reusable integration patterns, and collaborate with Customer Success, Product, Engineering, and Support. The role requires strong analytical, communication, consulting, and root-cause troubleshooting skills in a hybrid startup environment.

Manage and grow a portfolio of enterprise accounts for an AI-powered insurance software company. Build strategic account plans, nurture senior stakeholder relationships, identify expansion opportunities, achieve revenue quotas, maintain pipeline reporting, and collaborate with Customer, Marketing, Product, Design, and Engineering teams. The role requires enterprise software sales experience, comfort with long sales cycles, insurance industry knowledge, and 30–40% travel. It is hybrid, with three days per week in the Boston office.

Own and expand a portfolio of strategic enterprise accounts, building executive relationships, executing multi-year account plans, driving adoption and renewals, forecasting pipeline, and achieving multi-million-dollar revenue targets. Lead cross-functional alignment, develop complex deal strategies, monitor market trends, represent the company at executive events, and mentor Growth Team peers. The role requires 30–40% travel and hybrid work in the Boston office three days weekly.

Own the company’s identity, endpoint, and IT service management strategy. Administer Jira and Jira Service Management, Microsoft Entra, Jamf-managed macOS devices, Microsoft 365, Slack, and Confluence. Build access, device trust, onboarding, offboarding, automation, and email security workflows. Lead SaaS governance, endpoint security, troubleshooting, and internal tooling improvements while partnering cross-functionally in a hybrid Boston office environment.

Partners with account teams on complex enterprise opportunities in the insurance industry. Leads discovery, requirements definition, tailored demonstrations, pilots, ROI modeling, RFPs, competitive positioning, and objection handling. Engages executive, business, and technical stakeholders while explaining AI-enabled capabilities and solution limitations. Collaborates with Product, Implementation, and Customer Success to communicate customer needs and ensure successful transitions. The role is hybrid in Boston and requires travel up to 50%.

Own the end-to-end revenue accounting function, including ASC 606 recognition, ASC 340-40 contract costs, billing operations, close activities, reconciliations, controls, and audit support. Build scalable policies and processes, review complex SaaS and usage-based contracts, and lead selection and implementation of a revenue management platform integrated with CRM, billing, and NetSuite. Partner cross-functionally on pricing, product launches, deal terms, automation, SOX readiness, and executive reporting.

Secure Hi Marley’s internal AI environment by threat-modeling LLM integrations, agents, MCP connectors, and data pipelines; enforcing isolation, least privilege, and data boundaries; conducting AI red-team testing; managing AI tool governance; maintaining incident response runbooks; and producing SOC 2 and ISO 42001 compliance evidence. Partner with AI Operations and IT on access controls, cloud workload isolation, DLP, monitoring, and safe AI usage guidance.