Jobs at Hi Marley

Own end-to-end enterprise customer integrations, including architecture, configuration, testing, troubleshooting, and optimization of REST API, webhook, SSO, and SFTP integrations. Lead customer-facing technical discussions, resolve escalations, mentor teammates, improve documentation and reusable integration patterns, and collaborate with Customer Success, Product, Engineering, and Support. The role requires strong analytical, communication, consulting, and root-cause troubleshooting skills in a hybrid startup environment.

Manage and grow a portfolio of enterprise accounts for an AI-powered insurance software company. Build strategic account plans, nurture senior stakeholder relationships, identify expansion opportunities, achieve revenue quotas, maintain pipeline reporting, and collaborate with Customer, Marketing, Product, Design, and Engineering teams. The role requires enterprise software sales experience, comfort with long sales cycles, insurance industry knowledge, and 30–40% travel. It is hybrid, with three days per week in the Boston office.

Own and expand a portfolio of strategic enterprise accounts, building executive relationships, executing multi-year account plans, driving adoption and renewals, forecasting pipeline, and achieving multi-million-dollar revenue targets. Lead cross-functional alignment, develop complex deal strategies, monitor market trends, represent the company at executive events, and mentor Growth Team peers. The role requires 30–40% travel and hybrid work in the Boston office three days weekly.

Own the company’s identity, endpoint, and IT service management strategy. Administer Jira and Jira Service Management, Microsoft Entra, Jamf-managed macOS devices, Microsoft 365, Slack, and Confluence. Build access, device trust, onboarding, offboarding, automation, and email security workflows. Lead SaaS governance, endpoint security, troubleshooting, and internal tooling improvements while partnering cross-functionally in a hybrid Boston office environment.

Partners with account teams on complex enterprise opportunities in the insurance industry. Leads discovery, requirements definition, tailored demonstrations, pilots, ROI modeling, RFPs, competitive positioning, and objection handling. Engages executive, business, and technical stakeholders while explaining AI-enabled capabilities and solution limitations. Collaborates with Product, Implementation, and Customer Success to communicate customer needs and ensure successful transitions. The role is hybrid in Boston and requires travel up to 50%.

Own the end-to-end revenue accounting function, including ASC 606 recognition, ASC 340-40 contract costs, billing operations, close activities, reconciliations, controls, and audit support. Build scalable policies and processes, review complex SaaS and usage-based contracts, and lead selection and implementation of a revenue management platform integrated with CRM, billing, and NetSuite. Partner cross-functionally on pricing, product launches, deal terms, automation, SOX readiness, and executive reporting.

Lead sales operations by optimizing contracting, forecasting, deal execution, reporting, dashboards, sales technology adoption, and Salesforce data hygiene. Analyze performance, improve forecast accuracy, coordinate contract workflows, develop executive presentations, and manage sales meetings, events, and offsites. Partner with sales leaders, executives, and cross-functional stakeholders to improve operational consistency and support scalable revenue growth.

Own the full lifecycle of customer enablement content, including auditing, taxonomy, governance, instructional design, Help Center maintenance, release enablement, and performance measurement. Create reusable guides, walkthroughs, videos, and in-workflow learning materials grounded in adult learning principles. Partner cross-functionally with Product, Product Marketing, Operations, and Customer Success while using AI and content platforms to improve quality, consistency, discoverability, and efficiency.

The Director of Customer Experience & Scaled Success at Hi Marley leads customer engagement strategies and adoption journeys, enhancing customer experience and operational efficiency while fostering community and advocacy.

Secure Hi Marley’s internal AI environment by threat-modeling LLM integrations, agents, MCP connectors, and data pipelines; enforcing isolation, least privilege, and data boundaries; conducting AI red-team testing; managing AI tool governance; maintaining incident response runbooks; and producing SOC 2 and ISO 42001 compliance evidence. Partner with AI Operations and IT on access controls, cloud workload isolation, DLP, monitoring, and safe AI usage guidance.