Jobs at Hi Marley

Lead sales operations by optimizing contracting, forecasting, deal execution, reporting, dashboards, sales technology adoption, and Salesforce data hygiene. Analyze performance, improve forecast accuracy, coordinate contract workflows, develop executive presentations, and manage sales meetings, events, and offsites. Partner with sales leaders, executives, and cross-functional stakeholders to improve operational consistency and support scalable revenue growth.

Own the full lifecycle of customer enablement content, including auditing, taxonomy, governance, instructional design, Help Center maintenance, release enablement, and performance measurement. Create reusable guides, walkthroughs, videos, and in-workflow learning materials grounded in adult learning principles. Partner cross-functionally with Product, Product Marketing, Operations, and Customer Success while using AI and content platforms to improve quality, consistency, discoverability, and efficiency.

The Sr. Software Engineer will design and deliver scalable software that enhances customer interactions and operations, utilizing modern development tools and cloud services.

The Director of Customer Experience & Scaled Success at Hi Marley leads customer engagement strategies and adoption journeys, enhancing customer experience and operational efficiency while fostering community and advocacy.

Secure Hi Marley’s internal AI environment by threat-modeling LLM integrations, agents, MCP connectors, and data pipelines; enforcing isolation, least privilege, and data boundaries; conducting AI red-team testing; managing AI tool governance; maintaining incident response runbooks; and producing SOC 2 and ISO 42001 compliance evidence. Partner with AI Operations and IT on access controls, cloud workload isolation, DLP, monitoring, and safe AI usage guidance.

Own and automate internal IT systems: identity and access lifecycle, SaaS administration, macOS MDM, email security, JSM request portal, and AI-enabled internal tooling. Build integrations, automate workflows, enforce governance, support LLM tools, and ensure audit-ready controls while collaborating across teams.

As a Senior Software Engineer II (DevOps), you will design and operate cloud infrastructure, build AI/ML infrastructure, enforce infrastructure-as-code standards, and improve developer experience while coordinating across teams and handling compliance in a regulated environment.

Lead high-leverage technical work across teams: define architecture and patterns, drive end-to-end delivery and operational excellence, ship AI-enabled systems, mentor engineers, set AI guardrails, and represent technical leadership internally and externally.

Lead the development of innovative communication solutions for Customer Service in P&C insurance, prioritizing high-value problems and influencing product direction.

Lead design and build of an AWS-only AI Operations platform: hosting, IaC, registries (Accountability, Agent, Tool), identity/authorization patterns, developer DX, observability, and security hooks for agentic systems. Evangelize internally and partner on compliance and security integrations.

Build internal AI operations infrastructure and tools (knowledge systems, agent-builder UIs, dashboards, catalogs). Design data flows and decide centralization vs decentralization. Create discoverable, governable surfaces for teams to compose and trust agents. Run a portfolio of small internal products, prioritize requests, and ship production code while partnering with a technical infrastructure counterpart.