Jobs at Hi Marley

The Principal Industry Strategist leads transformation in Property Claims for P&C insurance. Responsibilities include market analysis, strategic product direction, and enhancing customer experience through operational excellence and technology integration.

The Sr. Partner Implementation Manager will lead onboarding and implementation for partners, driving efficiencies in insurance workflows while collaborating with internal and external teams.

As a Senior Software Engineer II (DevOps), you will design and operate cloud infrastructure, build AI/ML infrastructure, enforce infrastructure-as-code standards, and improve developer experience while coordinating across teams and handling compliance in a regulated environment.

Manage and grow enterprise insurance/insurtech customers by building relationships, driving adoption and value realization, measuring ROI, mitigating risk, expanding accounts, and collaborating cross-functionally with product and engineering to ensure customer success.

Lead design and build of an AWS-only AI Operations platform: hosting, IaC, registries (Accountability, Agent, Tool), identity/authorization patterns, developer DX, observability, and security hooks for agentic systems. Evangelize internally and partner on compliance and security integrations.

Build internal AI operations infrastructure and tools (knowledge systems, agent-builder UIs, dashboards, catalogs). Design data flows and decide centralization vs decentralization. Create discoverable, governable surfaces for teams to compose and trust agents. Run a portfolio of small internal products, prioritize requests, and ship production code while partnering with a technical infrastructure counterpart.

The Sr. Account Manager will manage customer relationships, develop strategic account plans, achieve revenue targets, and collaborate with various teams to enhance customer value.

The Account Manager will manage customer relationships, develop strategic account plans, collaborate with cross-functional teams, and achieve revenue targets by nurturing long-term customer partnerships.

The Sr. Product Manager will drive the product vision, strategy, and execution for AI-powered products, enhancing insurance communications and improving customer experiences.

The Sr. Software Engineer will design and deliver scalable software that enhances customer interactions and operations, utilizing modern development tools and cloud services.

The Director of Customer Experience & Scaled Success at Hi Marley leads customer engagement strategies and adoption journeys, enhancing customer experience and operational efficiency while fostering community and advocacy.

Lead the development of innovative communication solutions for Customer Service in P&C insurance, prioritizing high-value problems and influencing product direction.

The Customer Success Manager at Hi Marley manages customer relationships, ensuring value realization through engagement and retention strategies, focusing on adoption and expansion opportunities while collaborating cross-functionally.

Lead and scale the Customer Deployment & Delivery organization to run implementations, integrations, onboarding, adoption, and successful customer launches. Drive measurable outcomes, improve deployment methodologies and KPIs, partner cross-functionally, leverage automation and AI where appropriate, and build a high-performing team and next-generation leaders. Hybrid role (Boston 2-3 days/week).

As a Client Executive, you'll drive new business by managing the sales cycle and building relationships with enterprise clients, while collaborating cross-functionally.