Hi Marley Offices

Leads and scales Hi Marley’s analytics function, managing analysts and hiring as the team grows. Establishes trusted company metrics, self-service analytics, standards, and an analytics roadmap. Partners with Product, Customer Success, Growth, Marketing, Finance, and Data Engineering on product, customer, revenue, financial, billing, marketing, experimentation, and utilization analysis. Develops people, communicates insights to executives, and drives data-informed decisions across the organization.

Design platform features, complex configuration workflows, and data-heavy interfaces for carrier administrators. Create user flows, visual designs, prototypes, and reusable design-system components while collaborating with Product and Engineering. Conduct usability testing, address accessibility and edge cases, and contribute to coded prototypes as front-end skills develop.

Own customer security reviews, questionnaires, RFP responses, and due-diligence requests. Support SOC 2 Type II and ISO audits by coordinating evidence, auditor interactions, and remediation. Maintain security, privacy, and AI governance policies and controls, including frameworks such as ISO/IEC 42001 and NIST AI RMF. Partner with Product, Engineering, DevOps, Security, Sales, and Legal to explain cloud controls, manage customer trust requirements, and address control gaps.